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January 2024 by Kimberly Finegan
James was kind, patient, and knowledgeable when it came to helping me get my phones situated after a rep on the phone failed to do so. Highly recommend!
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December 2023 by Valerie Davis
Oh my God, what an amazing and wonderful staff this Xfinity has. Upon entering the establishment I was greeted by two of the most professional and exceptional employees that I’ve come across in a good while. James was accommodating and even was amazing up-salesman with a gift of gab to even encourage me into buying a phone to save on my bill. Christian had a product knowledge that is clearly un matched. I look forward to another round with this dynamic duo. If the customer service continues on this path, I’m gonna be there once a week buying a new device. Thanks guys for making my first Xfinity visit an amazing one.
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December 2023 by Brian Moon
Single worst retail experience ive ever had. Incredibly rude while setting up my phone and then didn't set it up when I had a problem with it. Did it myself in two seconds while he complained about having to do it. Order online or something
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December 2023 by Helenmary Adams
Drove from Baldwin because my husband phone had no service and the 800 number said we had to take it into the store. Collin was a complete jerk and was of no help at all. We get home and realize he didn't give us the original SIM card back... Drove all the way back to Orange Park for him to tell us he threw it away and he already took out the trash. The trash was still there he was just being a jerk!!! Needless to say... We are no longer Xfinity customers...Thank God we will never have to deal with his abuse again!!!
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December 2023 by Gatzie
The people in the store are very nice. There is a big problem with talking to the store directly. Not happy with the idea I have to drive to the store. There should be another way to help the elderly. THEY screwed up something on my account and I don't think having a person that is almost 80 drive all the way to the store to fix their mistake. Really not a "Happer Camper"
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November 2023 by B LB
Recently had need for account and equipment changes and went to OP Xfinity location. Can’t articulate what a pleasant, hassle free experience it was. Very short wait time and excellent customer service by James and also Christian who assisted with my needs. They both worked together to get my account needs addressed and to provide me with improved service by consolidating duplicative services. Would highly recommend this location and the great customer service team for any support or service needs you have.
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September 2023 by Dave Wilson
Avoid this store and go to Roosevelt. If you need to do an exchange, they will go in the back to “check the stock,” come back out and spend about 5 minutes checking your account and then tell you their system won’t let them go any further. The exact scenario happened three separate times to me on three separate days between three different employees. I never told them what phone I was looking at, yet they had to check the stock before proceeding every time. Never a computer issue or needing to check stock when buying.
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August 2023 by Veronica Laird
I just went into this store just now and I asked Michael if I needed to sign in he immediately started yelling we don’t have a sign in system. As I watched him giving me filthy looks for asking I hoped I would not get him. I haven’t had internet in 5 days and I work from home. I told him I just spoke to customer service and they recommended a router and he shouted that’s not the router you need I said okay I just need Wi-Fi to be able to work from home. He then rolled his eyes sighed and went in the back. Then I was letting him know the issues we were having with Wi-Fi connection and he started screaming and said he would not give me any equipment. He is extremely unhinged and should not be working face to face with customers. I just got up and walked away from his power trip and another representative who was extremely kind helped us. Michael continued to scream across the store to me that no one was going to help me. I really don’t know what his problem was. His coworker said he fights with all the customer and this is a typical interaction if he’s attacking and screaming at women why is he still working there. I have chronic health issues and I’m disable he’s going to give someone a heart attack. BEWARE of MICHAEL I will never set foot in that store ever again please do something about Michael.
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August 2023 by Luis Rivera
Service Okay, Interested in a phone on display but not in stock at the store, that should be noted on the static display for yhe device. Also not enough personnel ro provide adequate customer service.
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August 2023 by Jeromy Rivera
I set an appointment to get my Wi-Fi set up and transferred to my new house and whoever was supposed to set it up for me put that they completed the job , and never even came out. I still don’t have no Wi-Fi your employees that handle this are lazy and don’t need a job. If they gonna be doing this. To others !
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July 2023 by Vivian Mcdowell
Hi COMCAST! This store would not let me drop my equipment off here even though I brought all of it boxed up when I moved states. They made me go to a ups store l. I was told on the phone and by email I could drop offf at this location. How come they will not take my equipment at this store? Now I’m in Tennessee and still have my unreturned equipment!!!!!!! Not friendly at this store unless they are selling u something
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July 2023 by Nikkita Tyler
Jay was my HERO today!!!! I came in with a few changes to make, he ran into some hiccups but cheerfully assisted me and eased my mind. Thank you Jay From OP Xfinity.
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June 2023 by Alexius Baker
I highly recommend not getting Xfinity. The bill goes up for no reason at all and I ended up moving and would not be in the area where the service is. They are now charging me "early termination fees" when they literally could terminate the service over the phone. Which they did.
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June 2023 by Diayla Dupoux
I’m very happy with there service there. Any body who’s looking for good service go to JAY.. his the youngest one and his the only person who can resolve your problems. He takes his time to listen to you. He represented this company very well. He needs to be there boss. Good job young man ??????? thank you for your time.
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May 2023 by Anne Lawlor
Drove here from Lake City to get my mom an iPhone 13 to replace her iPhone 6. I don't recall his name(had a dark knight tattoo on his forearm), however, he was SO incredibly helpful and patient! Even with having a full store and both of my teens cutting up during the phone setup process, he was helping 3 people at 1 time and gave everyone equal attention. Made it look like a breeze. We will definitely be doing more business with this location!!
