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November 2023 by Morgan Lambert
All of the staff was super friendly and helpful. I have zero complaints about my experience.
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October 2023 by Steven Border
Everyone in the office and outside and involved period are just great!! I rent a uhual frequently and it's a 5/5 every time!!
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September 2023 by Shawn Jasmin
Helpful tip: If you need to rent a cargo van or pickup truck and don’t have a major credit card just go do it though the app. You’re welcome!
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August 2023 by flash7210
This was the worst experience picking up a rental vehicle. No one explained to me how the "remote pickup" process worked.I walked in to the orange park location specifically to talk with an employee about scheduling a moving van rental and to ensure the pickup process would be easy.I had expected to pickup the moving van from a location with actual employees present to help. To my disappointment nobody was there at Another Bloomin Nursury to help.So I had to call the customer service line where I was directed to download an app to my phone.After struggling with the login process I had to verify my identity.After taking a pictures of my drivers license and uploading them I still couldn't get verified to pickup the the truck. So I called customer service again where I was told I needed another form of identification such as my passport. So I had to drive home to get my passport. All the verification stuff has to be performed within the vicinity of the truck you're picking up. It cannot be done from your home or anywhere else.Again, NOBODY EXPLAINED THIS PROCESS TO ME WHEN I SCHEDULED THE RENTAL!I certainly hope uhauls cyber security processes are up to date because now they are in possession of both my drivers license and passport identifications.Finally, after getting verified, the app gave me instructions pickup.Find the key box. Enter the lock combo. Grab the keys.I found the lock box and to my shock the box was already open and NO KEYS WERE INSIDE.Yes, I'm smart enough to figure out how this works. I walked over to the truck. Door was unlocked. Keys in ignition. Started up the truck and drove off. Angry that I went through this whole stupid convoluted process when the keys were already in the truck ready for me to drive away.NOBODY EXPLAINED TO ME HOW THIS PICKUP PROCESS WORKED!
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July 2023 by Jennifer “Star420j” Canz
This place has gone down hill. U used to be able to park on the side of the building now they put uhaul trucks where customers used to park. Then u have 3 parking spots available and they were taken so if u park our front u r told to move it but u have jo where to park. Then I was told to move it to the pawn shop next door but the pawnshop said it's for their parking only. The customer service has gone down hill. They go thru people causeno one know ls how to talk to customers. Maybe they should get people who know how speak English not ghetto.
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July 2023 by Tara
Kaylie and her team helped me get space for all my good junk at an extremely great rate. They were also super professional and courteous when answering my questions.
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June 2023 by Google user
The process for renting a moving truck was so easy and everyone we spoke to was great! The truck was beautifully clean inside! The only issue we had was that sometimes the automatic phone system would not get me through to a person and I had to choose different options if I wanted to speak directly with a representative. However, the app was very user friendly for drop off!
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June 2023 by Erin Colón
The process for renting a moving truck was so easy and everyone we spoke to was great! The truck was beautifully clean inside! The only issue we had was that sometimes the automatic phone system would not get me through to a person and I had to choose different options if I wanted to speak directly with a representative. However, the app was very user friendly for drop off!
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June 2023 by Randy Young
Great customer service and quick process both picking up and returning. The ONLY negative is they need a couple chairs for disabled people to sit while waiting for service. I suggest people reserve online to make the process easier.
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June 2023 by Aj Foster
I was kinda irritated when I showed up and the card that was put on file for the original reservation that was placed on file couldn’t be use. When you’re trying to help people make moving less worrisome it’s counterproductive to try to streamline the whole process whole process if it has to all be provided again.No issues with the truck. No issue with the stuff, just don’t like redundancies
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May 2023 by Sabrina Blakley
0 stars isn't an option. The customer service here is by far the worse I've seen anywhere. Since when is it OK for an employee to talk about clients picking up items from their storage to not just one other customer but two. This grumpy white bearded man continued to shake his head in our direction as we worked to get our things out and out of his way. I felt so uncomfortable. I watched him not only spill negative energy our direction but to other clients coming to return rentals. Disgusting!!!
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April 2023 by V Ham Jr
When I pulled in, it seemed there was 100 people there, but actually only 3 customers. Everyone seems super busy, but luckily Jeremy saw my concern and approached me and asked to help. He was safety conscious, courteous and professional. Got my propane refilled: in and out 5 minutes. Thank you.
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March 2023 by Michael Johnson
Absolute worst experience. Reserved weeks out, show up 10 minutes after my appointment booking time. They tell me they overbooked and gave my truck away. Not another available in town. Book somewhere better.
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February 2023 by torana12
I recently visited on two separate occasions with questions about a hitch for my car. All the employees were helpful, professional, and amicable. They answered all my questions, and the installation was made promptly. Excellent experience.
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January 2023 by Erica Smith
The lack of compassion and customer service I have received is appalling. I work in customer service and the way I have been treated with the death of my mom is utterly disgusting. I would expect much more from a company as large as Uhaul.