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May 2024 by C T
If I could give ZERO stars I would! Ian is very rude in there. I have been a few times and each time he is just as miserable as he looks when you walk in.. I had a package to ship I had to buy the bag. It was packaged and ready and he had to know what was in it so I told him it wasn’t enough he had to go and pretty much destroy the shipping bag and then balled it up and taped it. It looked like trash by the time he was done. I said is that how you are shipping that? He says well I had to open it. I said that’s not how it was when I brought it in here. He sucked his teeth said hold on went untaped it ripping the bag more then says well you can buy a box I said why should I when the shipping bag I already paid for was ready to ship! You destroyed it. Took my stuff and walked out.. he also loves to give a hard time to send Amazon items back when in fact you don’t need the original Amazon box but he loves to give a hard time. No longer going back even if it’s close the one in argyle are a lot friendlier and more customer friendlyIan needs some more customer service skills and needs to know he is there to do a service
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May 2024 by Joao Marcos Carvalho
Because employers are amazing ?
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May 2024 by Noorulhuda Glover
Had a wonderful experience with Monica I came in with a boxed gift to ship It was priced high she Then informed me if I took it out of my box and boxed it with them it would be cheaper, and it was more then 60% cheaper so happy for all her help and professionalism.
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May 2024 by Fabiola Memushi
They charged $4.29 to print a label for an Amazon return. Didn’t tell me they were going to charge me and how much until after they processed and printed it.I will never use this store again and I never had this issue on other UPS locations before. Stay AWAY!
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April 2024 by missy
Very good experience, customer service wasHelpful and worked with me
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February 2024 by Jess B.
Be careful coming here for your Amazon returns. Twice I've been recharged because they never received my order back. Take pictures of dropping it off and make sure you get your receipt.
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February 2024 by nestor cotto
Worst place to bring your packages. They always try to push you to pay for the more expensive service. I asked for ground service, and they told to me that they only have 2 options , 2 days air($101) or 3 days ground($71) I went the same day to a different location and I paid for what I asked. Ground service and only $20That is not the way to do business
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February 2024 by Steve Clark
Charged $4.29 to print a label for an Amazon return. Didn’t tell me they were going to charge me and how much until after they processed and printed it. It cost more than the return item. So yeah, I’m pissed and consider the way they did it to be a ripoff. Never had this experience at another UPS store. I will never use this store again.
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February 2024 by Meghan Hoyer
Worst customer service ever!
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January 2024 by Bo N.
Worst customer service ever from ANY company I have dealt with (not just a mail room). I would drive 50 miles to another UPS store to avoid coming here again. Very disappointed does not even touch the problem.
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November 2023 by Lauren Griffin
I went here to send a package and paid for them to tape the box.Nice associate named Cari and customer service was pleasant.I would suggest taping the box closed in front of the customers and while they are still in the store, especially if there are no other customers. I waited for a few and he headed away from the counter with the box. I didn’t think about it until my husband asked if I watched them close the box. My fault for not being more forceful but seems like it would be common sense to complete a paid service in front of the customer. Just made me feel uneasy.
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November 2023 by Julia C-C
The Customer Service is refreshing.If there were a contest on best UPS shops…..this one gets my vote.
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October 2023 by Dinomyte71
Great experience! The young lady Monica was super friendly with quick, professional service! We'll definitely be back with our business.
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October 2023 by Rene Solis
Friendly staff. Every time I've been here, I am in and out quickly.
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September 2023 by Jesus Anguiano
Great staff and prompt service especially Ms Monica Nevado, She is very helping and knowledgeable.
