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February 2024 by Jolita B.
After having our living room set for 11 months, we noticed the leather peeling on our recliner. The company delivered us a brand new recliner! Delivery was timely and the text sent to show who would deliver and when was awesome! Thank you for showing us that customer service goes beyond the store purchase!!!
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October 2023 by Anthony Taylor
As soon as we walked in, we were greeted by Ms. Amanda. She was very professional and very knowledgeable. We ended up purchasing a queen bedroom set and will be sure to return for more in the future because of Ms. Amanda. She even offered to give us a call back when a table and mirror is available for us to grab. Ask for her if possible. She is GREAT!
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October 2023 by Ralph Giddings
I've shopped here before. I stopped in a few months ago and met with Deva Wynn the sales rep. He was very helpful. I couldn't order at that time but remembered him and had his business card. I had my daughter see him and finally place the order that I wanted. He was very helpful and friendly. Will definitely visit again when I get home 3 months from now. I need to order a recliner.
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October 2023 by Mrs. L. Whit
My experience with Mr. Justin Martin was wonderful, he introduced himself and asked what I was interested in, he showed me what to look for around the store,And when I was ready to make a purchase or wanted more information, he was there to help me. Mr. Martin was very patient with me He did not follow me around the store. I was able to look at the furniture on my own, and if I had any questions that needed to be answered he was right there. Great Customer Service.
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October 2023 by Kimberly Long
Deva was awesome! Patient and kind. He allowed us to try out every piece without pressure and was there when we were ready to finalize our purchase. Ask for him!
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October 2023 by jose luis sanchez cardenas
I recently bought some furniture for my home and Carlos did an amazing job in helping me furnish my home. He was very professional, experienced, and knowledgeable about the different styles and brands of furniture they had in stock. He listened to my preferences and budget, and suggested furniture that matched my needs, taste, and made sure everything was done to my satisfaction.I am very happy with my purchase and the service I received from Carlos. He made the whole process easy and enjoyable. I highly recommend him to anyone looking for furniture for their home. He is the best!
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September 2023 by Tracy Colley
Justin at the store has been amazing explaining all of our options and getting everything in the system for us. We had our bed delivered today and the delivery guys were amazing. They were in and out in 15 minutes. We’re very friendly and made sure everything was set up like we wanted. They also talked about how they liked to get stuff done early so they could pick up their kids from school. It was refreshing to hear how much they cared about their children. We couldn’t have had a better experience. I hope we get the same guys for our next delivery because of how great they were ?
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September 2023 by Tracy Leno
We were looking for a new sofa and had several criteria and Justin was absolutely amazing! Very pleasant and friendly from the start. He was also patient and informative. We felt like it was just a friend telling about the sofa, not a salesman feel at all. He is incredibly good at what he does while still making you feel comfortable. I definitely recommend asking for him if you go here. You won't be disappointed!!
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September 2023 by Kimberly Frey
Deva was wonderful!! Discussed details of the furniture we were looking for , then let us browse without hassling us. After we made our choice, he gave us all the pros of the furniture. Discussed warranties and delivery dates. I was pre-approved for the fantastic 55 months no interest, so check out was super fast. Amazing experience!! Thank you so much Deva :)
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August 2023 by Zilla Hawkins
Had the pleasure of meeting Richard when I came in to look for a couch and I absolutely loved the experience. Richard allowed us to freely check out the store and test each couch without the pressure of someone standing over you which allowed us to be comfortable. He also honored a sale price for us that we unknowingly missed which we appreciate so much. Quality of items was top notch as well. Over all, great experience and definitely will be returning for any furniture needs and will be asking for Richard!
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August 2023 by Tonya Yates
Amanda Evans was great! Very helpful, friendly, and knowledgeable!! Made everything so easy. Love our new sofa!!
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August 2023 by Shannon Williams
Richard Greenway carefully considered my needs and concerns. I was in customer service for 45 years so I know what good service is. He was extremely personable and professional. A great asset to Rooms to Go. I would highly recommend him and the Orange Park store to anyone shopping for furniture, etc.
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August 2023 by Norma Johnsen
I had the pleasure of being assisted by Deva, and I must say, his customer service was truly impeccable! From the moment we met, he exhibited professionalism, attentiveness, and a genuine desire to understand my needs. Deva's knowledge about the products was impressive, and he guided me through various options, helping me make an informed decision. Throughout the process, he remained patient and never pressured me. Thanks to Deva's exceptional service, I had a wonderful shopping experience, and I highly recommend him to anyone in need of assistance. He is undoubtedly an asset to the company!
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August 2023 by Richard M.
James Bailey, a sales consultant at Rooms To Go, provided outstanding customer service last year and sold me a Simmons Queen Size Mattress 1 sided and Queen Dry-Tec Protector. I was very impressed by James' friendliness, professionalism, effective communication, attention to details, and outstanding encyclopedia technical knowledge of mattresses! The first mattress I laid down on I nearly fell asleep because it was so comfortable and provided outstanding quality support to my back. For 20 years I've been sleeping on a saggy soft mattress that hurt my back so much that I had to lie on the floor for a few days until I got this wonderful mattress. I've been seeing a chiropractor for years for my bad back and after just one night sleeping on this mattress my back felt 100% better!! Recently my wife and I bought a Full Size Mattress and Full Dry-Tec Protector from James. We researched RTG online and found the perfect mattress. I went to RTG and James took care of this order perfectly! This new mattress is terrific and now we have two mattresses to provide total comfort and back support for our family for many years to come. If you'd like to experience this same great customer service for quality of life and (TOJ) Tingles Of Joy drop in and say hi to James at RTG as you'll be glad you did!
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July 2023 by Janet Herrick
I arrived at Rooms To Go in Orange Park, FL, to look for a breakfast room table with chairs. I wanted something that was unique that would fit into my eclectic bungalow. Had to be around and I wanted to unique look. I was greeted by the Mark Randolph at the front door and he was absolutely lovely. No pressure, very personable, and quite informed about inventory. We walked the entire floor for anything that was right size and vibe. Sadly, nothing was jiving. When I had all been given up And he was walking me to the door, I saw an off-style end table, almost Danish like with an unusual wood surface. I, almost offhandedly said I'd love to have a breakfast room table that looed like that, but saw none on the floor. Mark was instantly inspired, and walked me over to a new table that I just been set up 24 hours earlier. It was a full size rectangle dining room table far too large for my space, but he looked at the options for this and saw that it came in a round style and the shape would fit my little breakfast room. It was perfect! In no time we worked it up and came to a price. He was very clear about delivery, and I even took advantage of some no interest financing. I could not be more pleased. Cannot wait to see this beautiful and unusual set arrive in September.
