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March 2024 by Brian McClellan
Staff has been friendly and helpful every time i have been here so far. Prices seem to be pretty good on most things i have bought.
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February 2024 by Hal Hunter
Some of the poorest customer service I have experienced recently. I was never acknowledged by any employee. I found what I was looking for without assistance. Then, when waiting with $75 worth of merchandise behind a stalled transaction, apparently related to cashier inability to correctly handle the transaction I was ignored by a cashier in adjoining lane who stayed face down in paperwork rather than offer to help me. Finally, a manager was called to handle the stalled transaction, which she did at the adjacent lane, while the original cashier stood with her back to me watching the completion of that purchase. After the first customer left, she turned back to her screen, not me, spent some time there, and finally turned and said the first and only words to me. "You'll have to wait while I get the manager to clear my register." Never an apology for the wait, never any indication my purchase was appreciated, nothing. I put down the items and left. Still no attempt to correct the situation. The only reason I am going 2 stars is the store has what I wanted. However, I am going to make do with another store's items.
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February 2024 by Ciara Rubie
The store associate is extremely knowledgeable in dog food. I went looking for my normal brand. He suggested a different brand for my dog. I could just tell by his explanation that he cares more about my dog than a sale. It saved me money and my dog loves it. I'd rather go to this store than be just another Chewy subscription.
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December 2023 by Lesa W
I went in the look for a raised dog bowl for my great Dane. They didn't have much of a selection of food dishes but lots of selection for food. The salesperson was very friendly and apologized for not having a selection for feed bowls
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November 2023 by Deb Brin
The ladies were so helpful and knowledgeable. I love how they guided me and not to mention how clean and stocked the store is. Love shopping here
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November 2023 by Janet Morgan
The young man who helped me was very nice the store is clean and well arranged and there is a good variety of merchandise
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October 2023 by Mrs. Sarah Haney
Great customer service. Cashier offered assistance and also helped me find important discounts.
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October 2023 by Lynda Cancino (Kissmelynn)
My daughter and I went in for the first time at approximately 6:35 p.m., and the store closes at 7pm looking for last minute much needed doggie food for my daughter's Pug. We were fortunate to have met Chloe , mgr at store, who took us on an educating whirl of dog food knowledge. Chloe did not withhold her wealth of wisdom which she shared with us excitingly. By this time it was well past 7pm and we left pleased. To date, my daughter's Pug is happy with her organic pet food. 100 stars ?
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October 2023 by Kristen Abrahamson
Had a positive experience making a dog id tag. Prices are slightly lower than other nearby pet store who's tag machine was out of order.
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September 2023 by Patrice Peterson
I called the store to ask for the Manager, Adam who is a very great manager of this store!! The Assistant Manager, Sarah came to the phone and I asked her was Adam working today and she said no. So I asked her when would he be in and she Saturday but refused to give me a time he would be there!! The guy that answered the phone also didn't even want to take my name and number!! Sarah was very very rude and told me I told you I would take your name and number!! She had a very bad attitude and I told her I was going to call Corporate and she said go ahead....and I did just that!! What Sarah didn't know is that I had just put my dog down of 16 years on yesterday!!!! This is the kind of treatment you get from an Assistant Manager??? Wow how insensitive and non-caring about the loss of an animal and she works to a Pet Food Store!!! Really!! I will no longer be shopping at Pet Supermarket for my other two dogs needs!! I can get the same items and more and don't have to put up with the attitudes!!
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September 2023 by Fridae Weldon
I went into the pet supermarket looking for a heat pad and they were very pricey and when I went to leave said guy asked me if they didn't have what I needed and I said yeah you have it but it's way too expensive and they do price matching but they do price matching which makes it great. I didn't have to drive to the other side of town to get what I wanted
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August 2023 by Christiana Rivera
I like the variety the place is always clean and organized. The sales people are friendly. But jeez…they are really getting expensive.
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July 2023 by Doe Gray
Helpful as always. Either have what I need or know the best substitute
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May 2023 by Justin Butler
My favorite pet store for many years! Great staff and customer service!
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April 2023 by Jon Florida Man
Mr Adam was extremely knowledgeable, and he spent about 20 minutes answering all my questions about keeping my pups clean and protected from fleas. I don't buy pet stuff anywhere else!