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November 2023 by Carol Carol
Lydia did an impossible job on my hair 3 weeks ago, and it still looks amazing. I love jcpenney and am so grateful for Lydia, her great conversation, patience, diligence, and skills. She did a super job. The other hair stylists all seemed to be happy and friendly, just overall, very pleasant experience.
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October 2023 by sheepy ghost
Horrible uncalled for experience. I had an appointment here for coloring and cutting my hair. I walk in and the lady looks at my hair then ask the girl could she color it right in front of me and she gives me this unsure look says no and she proceeds to tell me I would have to reschedule because no one is available to do my hair. I am african american, but didn't think jc pennies would have so many people inexperienced to do African American hair. I would have loved to give this salon a try but apparently ? my time wasn't important neither was my hair.
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August 2023 by Alison Marigliano
Brought my granddaughter for a back to school haircut. Lorraine was just wonderful with her and she loved her haircut! Thank you Lorraine!
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August 2023 by Suzette Miley - Pearson
She was so sweet, didn't get her name but we now have a regular place to have his hair cut
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July 2023 by Paige Henry
My experience has been absolutely amazing. Justin always makes me feel so good when he does my hair! He listens to exactly what I want and does just that! We cut off 11 inches and did a perm and it came out wonderful! He always talks to me and makes me feel welcomed!
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July 2023 by Stacey Gay
I have always been completely satisfied with any service ! Justin has been my hairstylist for 10 years and I would follow him anywhere! He is very knowledgeable and professional. There have been times I didn’t know for sure what I wanted , and he would suggest things . I’ve never been unhappy with his suggestions. The salon is clean and everyone there is friendly whether you are their client or not.
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July 2023 by Madison Towers Moreno
I would love to give a stylist there 10 stars if I could. Justin Ruth, or Picasso, as I call him, is a true artist. I've been going to him for a few years now. Before I met him I was never happy with my hair. Now, since day one, he understands the look I want and I LOVE my hair every time. He will also be completely honest with you if he doesn't feel something will work on your hair or if it just isn't a style that would look good on you. I highly recommend Justin Ruth!
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July 2023 by Anjie Ivey
Justin has been doing my hair for years. I would struggle to allow anyone else to touch my hair!Services: Shampoo & conditioning
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March 2023 by Saundra Whittaker
Robyn, she is amazing!! I'm a Robyn follower, as well as my teenage son. I go where she goes! Can't say enough wonderful things about her!! Highly recommend! I have super long straight hair, full highlights and cut are always just perfect! My son, super and I mean super picky about his cut, unruly curly hair, but Robyn is the Hair Hero!! Again, we will hunt her wherever lol
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December 2022 by Katie Mills
I had appointments for myself and my teenage son. There is no option when scheduling online to specify "men's cut." When we arrived for our appointment, my son was turned away because the stylist does not do men's cuts. Fine. I get it, but there should be a way to specify when booking so we don't get turned away and have to scramble to get in elsewhere on a busy Saturday. The stylist did a good job on my hair and I'm happy despite having to cut my appointment short to make it to a different salon gor my son to get his hair cut, too.
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October 2022 by Bethany Bryan
Absolutely the best experience! Patty gave me an amazing perm and everyone was incredible and professional. Highly recommend!Service: Perms
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August 2022 by Sadie Davis
I had my hair cut today and it was, by far, the worst cut I have ever had. The girl was obviously inexperienced and in way over her head. When I got home, I realized she entirely missed one layer of my hair. It hug 2" longer than the area she cut. Someone there should have stepped in and offered to help. I ended up having to go else where to get it straightened out! $25 + tip at JCP. (No blow dry) Another $23 at the second salon. One other experience I had was about 6 weeks ago. I went for a perm. Online said $60 and up. It turned out to be $100 + tip. I told her I didn't need it cut and went out wet. Asked her to adjust the price under the circumstance. She cut it by $10. Again, no cut, no blow dry! Very disappointed. I will NEVER go there again.
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July 2022 by Ora B.
All I have to say do not book online to have your hair done at JCPenney salon in Orange Park. I schedule two appointments, One for me one for my granddaughter 1215 and 1:15 PM. We made it there at 12 PM was greeted by I guess the manager Vicky and another lady I tell her that I was there for Brianna. Did you let Brianna know that we were there and obviously Brenton didn't know that she had other guess as she didn't expect of a guest. Take it in and tell us that she'll be with us in a few minutes I'll wait there for 45 minutes and no one ever came back to say anything. We sit there and watch Brianna cut her a big a** hair never acknowledges or said anything. So we walked out I decided to call back and ask to speak to a manager. The young lady that answered the phone put me on hold for a long period of time I hung up and called back while I was calling back someone from JCPenney's was calling my phone I did not answer. Vicky the manager got on the phone and I explain to her we walked out and that this was a waste of our time. I asked for contact info for the general manager. Vicky is not cut out for resolving problems with customers. She defends her employees and does not think waiting 45 minutes is a long time. I should have read the reviews before scheduling an appointment with these clowns. Never again I will ever shop or schedule for hair to be done here. Horrible customer service and management. Oh, btw, definitely do not schedule with Breanna. She doesn't even acknowledge her guess! I will be talking to the general manager on Monday to let him know why this salon reviews are so low.
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April 2022 by Faye Michel-Trapaga
Ms. Lorraine did my perm for me, she is the only person my mother and I will go to. She’s been doing my hair since I was 14, I’m now 23. Hairstyling is an art and a skill, Lorraine knows what she is doing, no doubt about that. I’m sure the other ladies that work here are very good as well as they are almost always busy. However I have to gloat on Lorraine for a minute because she just makes 3 hours go by so quickly, very personable. I met a young lady this time named Diamond, she was very helpful and kind, I liked her. Don’t hesitate, they will take care of you.Service: Hairstyling
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April 2022 by Angela Sutherland
Even though the salon itself is outdated and needs a refresh, some of the stylists are AMAZING! I have been going to Patty for several years now. She is a master with color and highlights. I get compliments all the time. She took the time to learn what I like, unlike other stylists I have had in the past. I feel she has my appointments down to a science. She gets me in and out so I can enjoy the rest of my day. She is extremely professional!Services: Haircut