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October 2023 by Lee Cohen
I was going to buy an e-bike online. One thing led to another and I wound up coming here to try the e-bike. I am so glad I did! Cindy helped me try a few bikes and it went a long way to helping me make a decision. Good help and good communication. Cindy was the best.
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October 2023 by Shaun Navin
Worst buying experience of my life. They either avoid calls or flat out lie. After 2 and a half months of problems every single step of the way they have now taken so long to deal with the tags for the bike that I have expired temporary plates on the bike and they are simply stringing me along with lie after lie of when things will be taken care of. A month ago, it would be all set in a few weeks. A week and a half ago after not hearing anythiung from them, I called and they said Tuesday or Wednesday of this week. No call this week. Called them Friday. They were "picking up the tags this afternoon, come to the shop first thing tomorrow." Stood outside until they opened the doors at 10:15 (supposed to open at 10) and they still don't have them, come back later. Absolute garbage business with people who don't care a single bit about customers, do absolutely nothing to make good on their end, and simply are the most unreliable, dishonest business I have dealt with to date.Plenty of other bike shops around, avoid Solano Cycles at all costs or you will regret it.
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September 2023 by Donna Fox
We purchased an Amigo Trike from Solano yesterday and we loved working with Cynthia. She was very knowledgeable and guided us through the selection and purchase of the bike. She was friendly to everyone who walked in the store. The guys in back are great too. They had to custom fit a rear luggage rack and it looks perfect on the bike. We will bring our bike to this store for service because of the great staff there.
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June 2023 by Todd Field
I was looking for a couple ebikes and dropped by the store as it was an authorized dealer for Volectric. I met Martin and he was extremely knowledgeable about all the various bikes and features. Excellent buying experience, highly recommend!
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June 2023 by Bronson Goethe
One of our scooters broke down and none of the scooter shops in and around town would take it in to work on it. After nearly 8 months I was finally able to get it in at Solana cycle of Orange Park on Blanding Boulevard. Dave and Cindy were very friendly and helpful, answering all of my questions, and seem very knowledgeable on the topic at hand. They diagnosed the issue and let us know that the scooter was going to have to be sent to Gainesville in order to get it in the hands of a mechanic that could take care of the issues. After a few weeks, I got a call from Dave and he let me know. The scooter was ready to be picked up. We just picked it up last week and everything runs like brand new. Thank you guys so much!
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April 2023 by Kevin Turner
Awful service!!!!!!!!! I took them a warranty repair for a top end rebuild on a side-by-side that I bought from them that was less than a year old at the time and they have had it since sept of last year and it’s still not repaired!!! They have had it for a year and 1/2 and still haven’t even started the repairs!! They have lied countless times saying one time they took it apart and ordered parts to the next time saying they haven’t even taken it apart yet. Worthless warranties and worthless customer service! Avoid them and save yourself the trouble!
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March 2023 by Carson “Ed” Wackrow
I bought a sim Wolf classic !50, Love my Motercycle, but I called 5 times to the orange park store and the beaches location. Both told me they would call me when they could take my bike for repair. never called. no service manual available for self repair. kind of stuck with a broken machine. no service.. Kymco and sanyang are good products, Just the company that sales and services them are available too busy to help. Solano cyclesTo bad there wasn't someone else , may have to tote my bike to fernindina.
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February 2023 by Caitlin Giguere
I had a great experience buying my first motor scooter from Solano Cycle! Cindy at the front desk was so lovely and helpful. She made sure I knew the features of the scooters I was considering so I could weigh my options effectively and even took photos of me on the scooters. I thought that was so sweet. She made the buying experience really comfortable. I didn’t feel pressured or like I was being taken advantage of.They prepped my scooter quickly and even went to another store to get a part I needed so I could bring home my scooter sooner. When I picked up my scooter, they helped me load and secure it in my truck. I would definitely recommend this place for its wonderful customer service and quality products. I have been scooting all over town now and I am very happy with my purchase! Thanks for everything, y’all!
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December 2022 by Jay
Payed for carburetor 2 times. ATV still has carburetor issues. I believe they charge for a new one, but just clean your existing one
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November 2022 by Stacey Hovey
BUYER BE AWARE! DO NOT AND I REPEAT DO NOT BUY FROM THEM! I'VE BOUGHT 2 KARTS AND A 4WHEELER AND ALL ARE NOT OPERATING AND THEY CAN NEVER GET YOU IN FOR SERVICE SO MY STUFF HAS BEEN SITTING FOR A YEAR NOW WAITING FOR SERVICE! DO NOT BUY! ESPECIALLY ANYTHING FOR CHRISTMAS! I WOULD GIVE THEM A NEGATIVE IF I COULD!
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November 2022 by sarah hughes
Worst place ever. I’m convinced this place is a scam and doesn't actually sell anything. We ordered SxS parts back in August and still haven’t received them. The company refuses to give a refund. Refuses to give us an update regarding the order. When we called we get the same response, our computer is down, we will call you back, the person you need to speak to isn’t here…..After calling multiple times since August she finally called to say some things were shopping out- that was over a month ago. Still nothing. This place stole 500 dollars from us. Do not do business with this place. Ever. What a joke.
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October 2022 by Robert Rock
Bought a 3 k bike rode couple hrs it come apart lol they say was the choke did it after mechanic said carburetor come loose gasket fell out from it not being put together correctly and tighten sry customer service laborer refuse load threw ramp sry business practices seems alot of srys but no actions took employees are very rude look at reviews people says it all no integrity just sorry and excuses
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June 2022 by Alen Mekic
Few weeks I come to solano cycle to purchase Kymco .as we all know what dealer are charged all premium,all fees.anythung possible .with these guys you can't negotiate 1 dollar discount.plus.just few days after I need information about service and warranty.left message to Cynthia.i never received phone call back.what a disappointment after paying 4.000$ Sales lady Cynthia tried to upsale even few hundred dollars more something that I didn't come to buy.i end up buying bike that I come for.i wish I didn't buy from them.anyway I would never buy from them again.and for anyone else go somewhere else that they appreciate your business.
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April 2022 by Peter J.
Just went for a tire change A little expensive but great communication and timeliness Cool people working there, would definitely recommend
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March 2022 by Byron Bunton
The lady in parts at this dealer is truely remarkable. She provides the best service in all Florida in regards to Kymco. Nikki is knowledgeable customer centric and truely cares about your order. Dont even think about going anywhere else for such things here in Florida. I tried. Kudos to Nikki!! Please promote her but keep her in her department please. Kymco is not easy on you with obtaining parts during these times.