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March 2024 by Carol V. Manson
For this particular visit, they changed the time of my appointment (I had to drive a friend to the hospital for an appointment--and they offered to "fit me in" even if I were to be a little late for the changed appointment time). As usual, they were efficient, of course (I just needed an oil change and a trip check this time).
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March 2024 by Brittany Daugherty
I was a "walk in". I needed 3 tires and an alignment done. I had to wait an hour to 2 hours but only because appointments come first. I believe the gentlemen that helped assist me was named Joe. He's the guy for your wants or needs and is so informative when it comes to answering all your questions! Patience is a virtue and after seeing the difficulty customers in and out during my wait, all i have to say is bless that man's soul because he definitely has that, Patience. Thanks for all your help. I will be returning.
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February 2024 by chris mcdonough
I was very pleased to work with Joe yesterday. He was friendly and knowledgeable about all the products they had to offer. I had planned to shop around before buying 4 tires yesterday but he made me feel comfortable I was working with the right professional to get the job done!
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February 2024 by Pattie Halle
#great service only place I feel safe to take our vehicles.
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February 2024 by chris austin
Fast, friendly, fair.
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February 2024 by Gail Tiderman
Very accommodating and professional
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February 2024 by Anne Eggers
Always takes care of an automotive problem in a timely manner!
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January 2024 by Vicki Nelson
Nice people here.
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December 2023 by Danny Rutledge
We have been going here for a couple of years and thought it was about time to post a review. We have always received professional repairs at this store. Very courteous staff. Kevin, the manager is the best. Shannon also has been very helpful. Can’t say enough good things about this store and staff.
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November 2023 by Michael-Paul Aguilar
I've been coming here for a few years now because my customer experience during my first visit was acceptable. Not great, but not bad. Since then, it's been a cavalcade of bad experiences. Primarily from the customer service aspect. The mechs are good enough, but the overall experience at the desk is pretty ridiculous.I use their phone app to make appointments because I try to keep to a tight schedule with everything going on in day to day life. I scheduled an 8 a.m. appointment this morning because I have a mountain of things to do today. The lady who helped me seemed exasperated by the workload and told me it would be at least a two hour wait. This is precisely why I schedule appointments so that I'm not wasting my day sitting around idle.This is a message to the failed leadership at Firestone. When you are uncaring of peoples time, it shows a great deal of disrespect. If you don't see it like that, then you're in a position you don't deserve.
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October 2023 by Ashlynn Martin
They shouldn’t even get the one star. I didn’t know it took 2 hours to change oil and 2 tires. My 15 year old could have done it faster. The guy responsible for my car was gone more then he was working on it. If they worked more then played around maybe things would get done a little faster. I had a 9:00am appointment (yeah appointment ?) my car wasn’t finished until 11. I will make sure I take it somewhere different next time. A place where people actually care about their customers time. Because they sure don’t.Services: Tires
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September 2023 by Le Jones
Had an appointment at 9 am to fix two tires left there close to 11am they only fixed one tire said other one was fine well its not it's been leaking and still is thanks Firestone
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July 2023 by Sarah Wade
Disappointing Customer Service and Lack of Communication at FirestoneI recently had an unfortunate experience with Firestone that left me extremely dissatisfied with their customer service and communication. While I cannot comment on their technical expertise or the quality of their repairs, I feel compelled to share my disappointment in these specific areas. Here's why Firestone's customer service and communication fell short:Inattentive and Unhelpful Staff: The employees at Firestone seemed disinterested and unengaged. When I approached them with questions or concerns, they appeared bothered by my presence and lacked the willingness to assist. Their lack of attentiveness made me feel like an inconvenience rather than a valued customer.Poor Communication: Firestone consistently failed to keep me informed about the status of my vehicle. Despite promises to provide updates, I had to repeatedly call or visit the service center to gather even the most basic information. The lack of proactive communication made the entire process frustrating and unnecessarily time-consuming.Unresolved Issues: On top of their communication shortcomings, Firestone failed to address my concerns adequately. When I raised issues or asked for clarification, they either dismissed them without providing a satisfactory explanation or simply ignored them altogether. This lack of accountability and follow-up is unacceptable in any service-oriented business.Long Wait Times: The wait times at Firestone were excessive, and there seemed to be no regard for customer schedules or time constraints. Despite having an appointment, I still had to endure long delays before my vehicle was even attended to. This level of inefficiency demonstrated a lack of respect for their customers' time.Unfriendly Atmosphere: The overall atmosphere at Firestone felt unwelcoming. The staff did not create a friendly or inviting environment, and there was a noticeable absence of genuine customer care. While they did recommend me getting a new battery (very overpriced for something I can do myself) when I went to go pick up my car (finally after over 24 hours) it would not start, I went in to tell them that my car was not starting and they attacked me by saying “well we said get a new battery” “batteries are like a light bulb never know when they are going to go” -Kevin. I had no issues with my battery until I brought it there. I haven’t had to jump it or anything. I just moved to this area and I’ve never had issues with Firestones in Ohio, but this was an awful experience. It's disheartening when you don't feel valued or appreciated as a paying customer.While I understand that every business can have its off days, Firestone's consistent lack of communication and poor customer service left a lasting negative impression. I expected better from a company with their reputation. If you value efficient communication and attentive customer service, I would suggest exploring alternative options before considering Firestone for your automotive needsServices: Tires
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July 2023 by claudia stuckman
Never again! We called and they told us it’ll be a 30 minute wait to get our tire plugged. Great!Got to the store and my husband sat there for 3.5 hours, just left sitting there! After watching phone conversations why leaning around, and on the car he finally got ours back.Awful customer service!!
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June 2023 by Mary E.
Good customer service but VERY PRICEY!!! Firestone card holders should DEFINITELY either get a discount or monthly coupons! $31.00 for 1.9 quarts of oil is RIDICULOUS!!!!!