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October 2023 by Melissa Wenrick
This place has become a joke one hand doesn’t know what the other is doing. A very scary place if u r worried about your health. I get an emergency call that my blood work is showing something which was taken care of 3 weeks ago in the office. I’m told they forgot to write it down. Ask to speak to the manager 3rd time this has happened where they call about something already taken cared of put me on hold longer than 30 min don’t care if their patients r at work. No care for the patient have people who don’t know what they are doing working on the files very dangerous environment to trust ur health in btw love my dr thoughUPDATE DID TALK TO KATIE THE MANAGER HANDLED THE SITUATION APOLOGIZED FOR THE STAFF’S CONFUSION AND GOT MY MEDICATION IMMEDIATELY STRAIGHTENED OUT WITH THE DR SO I DIDNT HAVE TO WORRY ANY LONGER
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September 2023 by Delphine Hamilton
Called to set up a new patient appointment I was greeted with Judy. She asked who was my pcp on the insurance card I advised that I don’t believe it was someone there. She stated well we aren’t accepting new patients. I said okay if you’re not accepting new patients why would you ask about my insurance information. She said if it is someone from here then we are accepting new patients if not then we aren’t . I stated I needed to speak with someone else and Judy hung up on me. Upon calling back I got Judy and asked her if she hung up on me and she stated probably did . I said let me speak with a manager. I get Katie the supervisor and she stated Judy told her I used profanity and I advised that never happened. Katie never apologized for Judy’s behavior. Obviously Judy has been there awhile she can do what she wants and she is rude. They have no idea what people are going through who need to set up appointments and to be treated this way was unacceptable. As a supervisor this was handled poorly. Unfortunately, calls aren’t recorded. Katie immediately sided with Judy and there was no help. I would never try for an appointment here again.
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July 2023 by Destiny
If I could give it a zero I really would, Doctor is amazing but the people who answer the phone are horrible and always seem to be bothered, Referrals are always a hassle to, Don't waste your time here.
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March 2023 by Mari Mar
Ive been with these people for 10 years. I love my doctors, but The staff, the ones that answer the phone are absolutely disgusting. Its been a problem for years and I am done with it. I wanted to speak to the office manager, the lady on the phone, wanted to know why. When I told her I was told by the office manager I can speak with her if I have a concern, the lady who asked why hung up on me. The When I called back at 4:30 (even the recording says they close at 5) I got a message the office was closed. I'm sure that was on purpose too. It's time for me to get a new doctor.
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February 2023 by Samphors Roeurng
I received triple bill for Dr visit . As you know you have to see dr one time a years or twice independ your eges ( to get low cost Medicare insurance no late then November 30 ) so I scheduled my 7-6 weeks ahead whith Dr Aj .. until a day before appointment they’re call and told my booked was canceled somebody less had it (I was like ?because I took day off on that day ) and said if you want see dr Aj they’ll reschedule for me on December i say no I take any Dr available and had to called out work so that’s what I meet DR Linda And I don’t know what everyone say but she’s not nice to me . She’s make me to see other Dr to take a look my throat if have any tissue I told her I’m good all families like ?? that but I listen to Dr anyway and I went to Dr don’t find any wrong . And got Ultasound bill over $300 ok I paid that no complain cuz my insurance not covered for that one And then I got bill for Dr visiting and hospital bills I never been there so I call my insurance why I received bill it’s supposed insurance paid 100% for dr visit I don’t about hospitals they’re told me they’re know but dr put code wrong whatever dr put in they’re not covered . So I call HAC orange park primary care say they’ll asked doctors and said they’re have nothing to do with hospital after that i never get call back or email , mail from them .In same day call hospital how I got bill over $600 from them and they’re told me it’s Dr Linda did it . A week later I received 2nd bill for dr visit again with first one already been paid . I seen Dr Aj every years I never get bill but dr Linda I’m not recommend ?
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February 2023 by Richard Reid
They're my primary care Physicians and I'm very set in my ways I prefer only getting something natural of the earth not stuff pushed over the counter. They're willing to work with me to only get me homeopathic ingredients
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August 2022 by Stephanie Ramos
The drs are great! Judy up front is very rude. Has been for many years to me and my husband. She never has compassion or empathy for anyone. She needs to be held accountable.
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July 2022 by Hunter D.
Don't be fooled by the beautiful brand new building. Family practice associates of orange park the Kingsley location is nothing but feeling like a inconvenience. The doctors act like they don't care, feels like they just want to right a prescription and get you out the door besides figuring out what the exact problem is. I've made 3 appointments and 2 different prescriptions and the problem is still not solved. If you value your time and money, go somewhere else. Also, if you like waiting 15 minutes for a phone call to be answered and then be lied too. This is the place.
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June 2022 by anthony rufo
I was double billed for a wellness examination. First bill was sent to the HCA provider and paid in full by Medicare. Subsequently, and after receiving payment, a duplicate bill was also sent to my Medigap plan that stated I also owed the provider the same amount. Double billing should never have been done after payment in full by Medicare especially when Medicare said on their bill that I owed no further payment to the provider
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April 2022 by EZELLA Green
i love the doctors .iget great care .My problem is with the woman that does the scheduling several times ive been given an appointment date and im either a day early or a day late. which the lastissue was this week. Iwas told my appt. was 3/8 at 11:20 when in fact it was the 7th.so i had to wait around an hour to see another doctor.the ladies at the front desk wasworking over time to get me seen.
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February 2022 by Steven Stewart
Very attentive to one's health needs & follows up always when necessary.
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January 2022 by Tim Oermann
Great people. Great service.
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January 2022 by Richard Ahik
The entire staff are very welcoming and extremely professional.
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January 2022 by John Duffy
Great from start to finish.
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January 2022 by Mel Yahre
Best Doctor I've ever had. Dr. Dolven is a caring and compassionate Primary Physician who is proactive when it comes to health.I highly recommend Family Practice Associates of Orange Park.
