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September 2023 by Ronnie Lynn
Made a reservation with Budget for a 12 ft moving truck locally. They gave a hard time a hard time in returning the truck to a different location due to their convenience and not that of the customer’s, that should’ve been the first red flag.I booked it anyway and embraced the inconvenience. The night before pickup, I received an email that would change the vehicle size along with the pricing, which was almost doubled. After calling several times and going back and forth for an hour, problem resolved right?? Wrong!The next day I go to the location for pickup and should have known I was in for a treat. Customer service was awful! I was told I didn’t understand what he was explaining when in reality, he wasn’t honoring the price I had in front of him when I provided the confirmation from my reservation. He only wanted to explain the add on insurance ( upsell) to what “he suggested”, and became very short in assisting with the reservation. I left with no truck after he more than doubled the cost.I went to a different place up the street, had a great experience and was charged less… in and out in 20 minutes.Never again with Budget!
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September 2023 by Hawk 411
Worst experience I have ever had with renting a vehicle.My wife and I returned from our honeymoon and needed a cargo van to bring all the wedding gifts and other belongings with us to Michigan - a 1000mi journey. When we arrived to pick up the vehicle, I was very concerned with the condition of the vehicle. Huge dents all over the vehicle, paint missing in some places.Choosing to not judge a book by its cover, I accepted the vehicle, and drove it to my house 30 minutes away. The driveshaft was vibrating quite severely, and it did not relent. I called the shop voicing my concerns about the truck, but was told, "It was serviced not too long ago, so you should be good." The transmission and engine overheated on the interstate. After 5 hours of waiting, we were able to get a tow.To be 100% transparent, I paid around $730 dollars for this rental. Thats a lot of money. You would think you'd get a vehicle that is dependable and safe. Not with Budget. No sir. Just take the keys and pray you don't end up stranded in the middle of a forrest somewhere...Budget customer support is a nightmare. The systems in place for customers to use are heavily disjointed. When I called to ask about getting a replacement truck, it was a game of tag between Budget Customer Care and Roadside Assistance. Calling Roadside Assistance to ask about getting another vehicle results in being directed to call Customer Care. Calling Customer Care results in being directed to contact Roadside. Back and forth and back and forth.After some discussion with Customer Care, they offered me a whopping, massive sum of $150 in compensation. I mean, it's not like my life was put in danger or anything. Right?? $150 will fix it. What a pathetic joke. Something is better than nothing I guess.Budget Truck Rental is the worst company to rent from. You'd be surprised to see one with more than 3 stars. Everyone complains about break downs, or reservations not being honored, and nothing is done to improve.NEVER rent from here. Go to Penske, or Uhaul. Budge does not care if they put your life in danger due to their negligence.
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January 2023 by Justin Aliff
4 min away from getting my truck and get a call they don't have a truck. Movers on the way to my house and Budget says oh well. Will never use Budget ever again!!
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June 2022 by Nancy Prescott
My kids are stranded off of highway 10 in Florida and have been since last night. They could have been killed at 70 miles an hour when the serpentine belt snapped on the engine.They have gotten the biggest run around ever. It’s totally unacceptable do not rent from Budget I’m livid.
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May 2021 by Sherri Lee-Wach
Good price for truck but it was dirty. Had cigarette ashes in the ash tray and cup holders had gunk in the bottom.
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April 2019 by Samantha Andrews
Jerry was an amazing guy who set us up with a great rental moving across the country . He was patient and knowledgeable. Had honest concern in equipment planning for my family and I. Would recommend to anyone and use this location again!
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March 2019 by Maddie Mcgrath
We love renting from this company. Jerry is friendly and always has availability. Never had a problem with our final bill either.
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December 2017 by KEN SHARPE
This company uses an auto on line reservation system. If you pay NOW you get a discount.. This site did not have any cars available on my pick up reservation time. Bad Management of assets and a Bad Company policy to charge you in advance and have no car available... DO NOT USE THEM>
