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November 2023 by Sonya
I have been coming to this car wash since 2015 it’s the only place that I trust to keep my vehicle clean and spot free. But the customer service has advanced so much here lately and I think it’s because of Jessica. She is absolutely amazing, friendly and very very helpful. Keep up the great work…Sonya ?
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November 2023 by samuel robinson
Thos is a great car wash. I have the unlimited plan and can stop by anytime to give my car a quick clean. The employees are great and the self-service vacuums are a life saver.
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November 2023 by Victoria Jones
Everyone here is super nice and helpful. I have the unlimited wash and come here after I drop my kids off to school. I love the free air fresheners and dash wipes.
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November 2023 by Pamela Lott
Cooper is the best!! He has excellent customer service skills, a people person, fast service, and my car looks brand new when he's done. It feels good to have a detailing person like him. He knows what I want to be done with my car. I only come when he's at work. Today I came a little early and he wasn't in yet. I went back home and came back and he was here. He deserves a raise or a big bonus!! That's the truth. Thanks, Cooper for all that you do!! Thanks to whoever hired Cooper. Highly satisfied customer!! You all are so blessed to have an employer like Cooper!?
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November 2023 by Tashima Wheeler
great car wash. excellent service. fast. pricing is great and if there’s anything you need cleaned better they will fix itServices: Clay bar treatment
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November 2023 by Laurie Campbell
We have been coming here for years and the service is always excellent and everyone is always helpful! They have just done some remodeling and updating so it looks better than ever! Their monthly plans and services are reasonable and they have the right plan to fit your car needs! I highly recommend them! Laurie Campbell Victory Chapel CFMServices: Auto detailing
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November 2023 by Katrin S.
Great Service Thank you to Natalie, Anthony Looks very nice and they are very professional
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October 2023 by Hollie Moore
Wow, I’ll definitely be back to Waters car wash. Everyone was so nice and friendly, but team member Blue took the time and washed my floor mats while I was cleaning the rest of my car. Vacuums had great suction and they had a wide variety of cleaning products for your vehicle.
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October 2023 by Eloise Peggy Dorsey
I’ve become a frequent user with this company. The name has changed,. We will see if the service remain the same!! I appreciate the time, care & attention to detail given at each visit. I don’t feel like they are rushing to “get the job done!”Also love that they ask you if you are satisfied &! What they can do to improve the visit dissatisfied!!
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October 2023 by Alister Alford
I have 5 monthly accounts with Big City for all 5 of my cars. I love the friendly service,the price, and the comfort of the place. Jessica is also a true jewel here at Big CityThey are awesome here..
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September 2023 by Demetrius
The young lady Jessica Johnson, was outstanding when I arrived at the car wash. She listened, and she recommended the right car wash program for me. If there was more people like her in that position, the car wash would have no problem with people joining. Thank You for your outstanding service!!!
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September 2023 by John “Rico” Rodriguez
I have been coming to this car wash for years for my personal vehicle. I have my own subscription. But once a month I bring my mom vehicle to clean the car for her. I only get the basics because my mom doesn’t care about the extra options. The employee Tyler knows who I am. I keep telling him to stop harassing me offers that I keep reminding him monthly doesn’t apply to my moms situation because it’s not a good deal for her. He doesn’t care about the customers concern and keeps harassing me monthly.I have spoken to managers named Jessica, Michael and Devin. All 3 have told me the same thing. Nothing they can do. Only way to stop the harassment to buy a package deal. That’s is not acceptable. When a customer says no, it means no. It doesn’t mean keep harassing them until they buy. I’m told it’s their job because they can get in trouble if they don’t.This is a terrible business model to force the employees to harass customers until they upgrade their package. I have asked monthly starting from January 2023 till now September 2023 to stop. They are not stopping and now earned this bad review.
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September 2023 by Nancy Weeks
Devon Michael and Joann. Thank you so much for working a Miracle on my old truck!Service: Auto detailing
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September 2023 by Rico R.
I have been coming to this car wash for years for my personal vehicle. I have my own subscription. But once a month I bring my mom vehicle to clean the car for her. I only get the basics because my mom doesn't care about the extra options. The employee Tyler knows who I am. I keep telling him to stop harassing me offers that I keep reminding him monthly doesn't apply to my moms situation because it's not a good deal for her. He doesn't care about the customers concern and keeps harassing me monthly.I have spoken to managers named Jessica, Michael and Devin. All 3 have told me the same thing. Nothing they can do. Only way to stop the harassment to buy a package deal. That's is not acceptable. When a customer says no, it means no. It doesn't mean keep harassing them until they buy. I'm told it's their job because they can get in trouble if they don't.This is a terrible business model to force the employees to harass customers until they upgrade their package. I have asked monthly starting from January 2023 till now September 2023 to stop. They are not stopping and now earned this bad review.
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September 2023 by Austin S
The car wash was excellent, great service, my car was clean, and looked great! Jess is the best! She had great mannerisms and excellent customer service. This will be my goto car wash from now on!
