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July 2024 by Farhat Ayers
Great service. Helpful front desk lady.
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May 2024 by leda the psychic
They dont have a working phone line. Each time we call this number it directs us to the main Jacksonville line then when they try to direct us back to the Flemming branch, it only goes to the fax machine and hangs up. THEN when we finally go there, we're there for an hour before they tell us they didn't even put our name in the queue. The lady said give us 5 minutes and then, once again, we were left waiting another 30 some minutes before we just walked out.
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April 2024 by Patti Baker
I have had a great experience with this agency — specifically with Wanda Sanders. She is communicative, informative, and most importantly, has gone above and beyond on several instances to ensure a seamless process. I would highly recommend this company and look forward to continuing to work with Wanda for our insurance needs!
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February 2024 by Patric Patterson
Knowledgable
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December 2023 by C Gar
Traveling overseas in the next few months. Took in my filled out app and photos for international license. Paid fee and received permit in 5 minutes! GREAT SERVICE! Thank you.
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October 2023 by Gloria Lyons
My brakes failed today. Very scary. Called AAA at 11:10 am for a tow to my mechanic. Stuck on the road and after hours of waiting told I had to wait with the car. Three calls and 4 1/2 hours later I called for a private tow. The security I felt having AAA is gone.
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October 2023 by Barry Dixon-Smith
Happy people!
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August 2023 by Stephen Murcko (Steve)
Got my international driving permit. Very friendly, very fast.
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August 2023 by Sharon NoNo
Pushy & rude
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July 2023 by Dunenova
First day I stopped by I got a newer agent that said stuff that I knew was contradictory. She sent me home saying an under writer would be in touch. I've had my home & cars insured thru AAA for over a decade. I went back the next morning and got an experienced agent that knew what she was talking about and corrected errors made by greener agents. So it's a mixed bag.
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July 2023 by Patti Perdue
Excellent personal service. Went extra mile to answer questions and provide information.
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April 2023 by Ted Cruz
I bought AAA thinking that if I needed roadside assistance I could rely on them for help. That is far from the truth. My van broke down and I called for a tow truck. I waited the entire day as they pushed my time back all day long. I ended up cancelling the tow truck. I had waited ALL DAY!!!! I ended up calling someone else to come get the van. What did I pay for????? They basically stole my money.
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March 2023 by Anne Raimondi
Horrible service. I tried for days to make an appointment so that we can come in and speak with a representative. I never got a return phone call. My husband stopped by the office to make an appointment and they told him they were busy and to call them.Don’t bother calling this office
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March 2023 by Teresa Brown
I like the location and the people are very nice!?
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March 2023 by Hehazrisen
I called, left a message and no one ever returned my call.
