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March 2024 by deana tenorio
China did an amazing job on my brows and they were a mess. I hadn’t found anyone who threaded them just right since we moved here. She is an amazing person who genuine listens and engages with you. Customer for life :)
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February 2024 by Jen Wood
China always listens to what I am looking for with my brows. She tints and threads or waxes them perfectly. Each and every time without fail. I love all the options that the brow bar offers! I consistently walk away with something new to try.
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February 2024 by Alicia L
China, knows how to get your eyebrows right!!! Make your appointment to see her before she books up!
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January 2024 by Maria M
China did an excellent job waxing and tinting my eyebrows ! She explained every step during the process and was super friendly ?
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December 2023 by Beth E.
I would give them no stars if it would let me. I made a hair appointment online with Cynthia R. I could not figure out what I needed so I went ahead and called to make sure I booked the appointment correctly and they had the colors I wanted. To my surprise I was speaking with Cynthia R. I told them I wanted a mermaid hair coloring and I wanted to make sure they had other colors than regular. She said yes, she said that is your hair blonde enough I said no it will definitely need to be bleached. She said okay. She said oh your appointment is with me and I said oh great. She said see you on Saturday. My surprise I get there early today and she asked what I wanted. I showed her the picture and she said we doing it over your current color I got suspicious. I said no. I explained I called before my appointment to confirm because I was not sure if I booked my appointment correctly and I told Cynthia that she said well I do not know who you talked to but they did not change the appointment. I said I spoke to you. Cynthia then said well I do not have time. I can see if another stylist feels comfortable to do the appointment. I said no I am not feeling comfortable and that I spoke to you on the phone prior to confirm the appointment was schedule correctly. I told her I am not comfortable on how this whole situation happened. I do not want another stylist. She said Merry Christmas & Happy New Years. I then called back and spoke to Christina/e the salon manager and she asked me who my appointment was with and my appointment was deleted from my profile. She started defending Cynthia on how the appointment was as booked for full color. I explained I called prior to the appointment to confirm everything I needed to get done. The manager just going back I said that I can tell that this is going no where. My next step was to call corporate which I texted them see attach text. They said call the store. I said I did and they were no help. They said they are going to escalate it but I feel it is not going anywhere. I highly DO NOT recommend going here. They do not care how you feel or how uncomfortable they make you feel. I can see now why they have an overall 2 star rating. Stay away from them. Go to a professional salon.
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November 2023 by Google user
China did an amazing job threading my eyebrows. She took her time mapping out my natural shape and it didn't hurt! She also answered a million questions I had about starting a really good skin care routine. She really knows her stuff!!!
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October 2023 by Alicia I
China did an amazing job threading my eyebrows. She took her time mapping out my natural shape and it didn't hurt! She also answered a million questions I had about starting a really good skin care routine. She really knows her stuff!!!
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September 2023 by Kai B.
If I could give this place 0 stars I would! This location has the absolute worst hair salon out of all the Ulta salons in this country. I had an appointment for a silk press however the stylist did not finish claiming she didn't have enough time to flat iron all of my hair. I even got to my appointment early since I have curly hair. It took her a while to detangle my hair (mind you I've been to plenty stylists who never took not even close to an hour to detangle my hair). She used that as an excuse for her running out of time. Long story short I had to go home and finish my own hair. I will NEVER give my hard earned money to this location ever again. Don't get me wrong, she was nice but this was piss poor service to not finish a client's hair based on what the appointment was set for.
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September 2023 by Lea W.
This store runs out of birthday gifts and my birthday is the first of the month with no subs. They also require an ID for pickup. I buy stuff at target online and never have to produce my ID. I have the confirm on my phone and a debit card with my name but that's not enough?!? It's not like this stuff is expensive.
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September 2023 by Carol H.
Ulta Salon not the rest of the store was horrible, this is the second and last time I will schedule anything with the salon. The first time the stylist left the back of my hair wet and that was in Daytona Beach. Then the salon in orange city called and requested my appointment be moved up, I skipped an eye appt. To accommodate the change. Then the stylist said I don't have time to deep condition and dry your hair, you request another treatment online. I said I only know deep conditioning which is what I requested. She told me I can do anything because it will interfere with the next customer, however they couldn't do anything for their current customer. I will definitely not recommend the salon to anyone.
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March 2023 by TheMadYelper R.
I went to Ulta to receive my birthday gift and was met by a rude associate at the counter. A younger girl, I did not catch her name. She blatantly said "we dont have the birthday gift" no I'm sorry, no information on how to fix it. Just flat out rude. I'll take my business elsewhere from now on. This is not the first time there has been a rude associate either. The people in Sanford are much nicer and worth the drive.
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December 2022 by Lili K.
If I could select 0 stars I would. Today, 12/20/22 I went into the Orange City Ulta location to return a Morphe eyeshadow palette and get store credit for returning it. I believe her name was Jailene assisted me. She scanned the palette and without asking me it immediately went back to the card I used to purchase. When I asked if the transaction could be reversed she quickly told me no and that I would have to select how I would like my receipt. Her attitude was very cold, as if she could careless. I knew I should've went to the Sanford location. Every time I go to this location I ALWAYS have an issue. I also tried calling the store to speak with a manager and apparently she is one of them! I also tried calling the Ulta customer service phone number and that was no help as well. UPDATE: prior to receiving an email back on 12/30/22 I was given the opportunity to take a customer satisfaction survey. To which my surprise on 12/30/22 I received an email from customer service apologizing for the customer experience I had as well as a $15 gift card which was a nice surprise but certainly wasn't expecting either!
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November 2022 by Skye Lavigne
Kiara is the best!!! She’s so friendly and SLAYEDDD my brows! She recommended the BEST eye mask that you can only get while getting a Benefit service done that smelled and made my skin look and feel so glowy, hydrated, and beautiful. Benefit minis were also buy one, get one free and she recommended products that I absolutely love. I will DEFINITELY be seeing her once a month, for life! ?Service: Waxing
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November 2022 by Nicole Sánchez
Kiara was amazing. It was my first time I was so scared to get it done but she made the experience so comfortable and easy going. Definitely coming back. She is at Orange City Ulta go on and book your appt.Service: Waxing
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November 2022 by Tony Velez
Kiara did an amazing job on my eyebrows and was super nice! I had a great experience with her and would definitely recommend!
