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November 2023 by Aaron Jay
I was able to make it to Walmart after having my tire blow out, i went in and was told that they would not have any appointments available until Friday 13th! As I sat in my car, getting ready to call triple A, an older employee named Chris, observed my flat tire and told me that he would make an exception. I have never experienced customer service this amazing to actually take it upon myself to write a review! Not only did Chris agree to fix my tire while being completely booked, the man literally changed it within 8 minutes!! I was told id have to wait at least 45 (which given the circumstance isn't bad) Chris, “old man” as he likes to call himself, you're amazing! Thank you for saving me the hassle and stress, I appreciate you!!
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November 2023 by Argemiro Gomez
I had an appointment for the oil change service for my vehicle, to which I arrived 30 minutes early but it was a complete failure and a lack of responsibility on the part of the Walmart company, the employee who attended to me tells me that they cannot attend by appointment, the delay would be 3 hours or more because there is a lot of work and there is no staff to do it, they serve in order of arrival. (then why do they schedule appointments), it is a lack of respect for clients and should be reviewed by those in charge of said section, but to make matters worse there was no one to complain to for the poor service and lack of attention to the public.
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September 2023 by Ryan French
Poor, unwarranted, immediate attitude from a service tech. Came here for the first time for an oil change and wiper blades. Found a group of cars parked near a customer entrance so I parked next to them and started to walking to the door. Female auto tech starts yelling from the bay that I can’t park there. Being 50 feet away combined with the shop and traffic noise, I couldn’t hear where she said I needed to park, so I yelled back that I was there for service. She then throws her arms around, starts muttering to herself, and goes back to work. Other customers walking by start laughing at the situation. I approach the bay and tell her I’m there for an oil change and to tell me where I need to park without screaming at me. She ignored me. Male tech comes out and properly asks what I’m there for and says to pull around to the bay entrance on the other side. Okay done! Why was that so difficult? Told the advisor at the desk and it sounded like my story wasn’t a surprise at all. She might be a great auto tech but she shouldn’t be interacting with customers if she doesn’t know how talk to people. There were no signs that would have told me I was on the wrong side. I guess if you want the best price on a full synthetic oil change, you’ll have to deal with bad attitudes. Everything else was easy. Done in 30 mins. I might go to the Citrus Park store next time.Service: Oil change
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September 2023 by Samantha “Sammi” Bryan
The guys in Auto Car Service is the worst. On Sunday, I went to Walmart to get an oil change. It was only 2 people getting an oil change and 3 people were getting tires done. I'm the next person in line. Auto Care Service took an hour and minutes to get to my car. It was not a very busy day. They were playing, standing around without doing any work, no communication. I will NOT be going back to Walmart at all. Poor customer service....
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September 2023 by Alex Rivers
Hidden fees and price upgrades after the fact that were not agreed upon or mentioned before the service was completed. Be ware and make sure you get a full breakdown of the estimated total quoted before you have any work done here.
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September 2023 by Jeff Lutton
Third instance in last week. Arrive at 7 Ann to change oil. Disappointed no techs on staff until after 9 am. The staff could careless about inconvenience with no apology. Never plan on using service again unless the merchant provides incentives for my loyaltyService: Oil change
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August 2023 by David Bonet
The auto care center here has great pricing, but unfortunately they only have basic maintenance (oil changes, tires, battery replacements, etc.). Anything that is more complex you'll have to go somewhere else. Wait times vary from reasonable to very long. I am still giving them 5-stars because everything is done well.Services: Tires
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July 2023 by Tony P
I had my appointment for 11am at this location in Oldsmar. When I arrived they could not find my appointment. It took 45 minutes to get check in to my schedule appointment, 45min later. Very disorganized and just putting out fire. As the lady mentioned that work in the front desk. I just had to smile.While other customer are waiting they are in a discussion meeting?. I finally got checked in. they could not find my tire I order. This took another additional 20 minutes looking ?.After I got my tire installed. They told me that I would not get the protection plan because they could not honor the Warranty or road hazard. I mention on Walmart website stated it was offer.I contacted Walmart support center. Sure enough they do not have the right resource to answer any of my question. They mention they will investigate and get back to me. Still waiting for an answer from Walmart.Service tech Dominic mention that it’s something to do with the website and nothing to do with the store. Clearly, this is misleading information from Walmart. I bought everything through Walmart. They should honor what they started online. Service tech Dom also compare Walmart to Amazon. What a joke, I should have buy my tire from Amazon instead. I would have better customer service and top-notch warranty.If I were you and you’re buying Tire online, DO NOT. They will not warranty at the store. Life is just a learning experience all around. but from Walmart, I did not expected this kind of experience. Very disappointing!!! Walmart needs to clean house and send their staff for some leadership training.
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July 2023 by Mariah DeCourcey
Rob and John working Sunday July 9th, 2023 at 6pm made the wise decision of yelling: "they should have gotten a car detail instead of a battery their car stinks." WE LIVE IN OUR CAR WITH A CAT AND A DOG. So please allow us over to your home so we can tell you how disgusting your home is! Still waiting for a manager to come!
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June 2023 by J Conely
Team did a great job. Installation and balance four new tires that were ordered online and delivered to the Walmart Auto Center; and then a synthetic oil change... and they don't gauze you for the three extra quarts that the 5.3L needs. My only request, would be if they had the equipment to have done a wheel alignment, but they are hoping to have that soon. Kelly, Winston and the team were great! Loving my new Cooper tires!
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June 2023 by David Byrd
I bought a battery a year ago from this Walmart that has a 3 year warranty. A year later it won’t hold a charge. I took it back to my x change the battery and was told they needed to check it. I said ok and came back an hour later and it wasn’t done. I came back two hours later and the test was still not completed. Finally a super nice lady came to work at the desk and took care of me. She went out and got my battery which was bad and took care of the replacement right away. Thank you
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June 2023 by Cindy Di Lorenzo
Oil change, and with 2 cars ahead of us, the wait time was short. Maybe as little as 35 to 40 mins.My husband and I walked around, and picked up a couple of things we needed.Thank you for tge quick service.
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May 2023 by Richard H.
if I could give this business no stars I would.went there on a thursday afternoon a week ago for an oil change.they said they'd get my car in ASAP so only having one car I had to wait in the waiting room.15 minutes later a mechanic and I guess a manager walked in and said they couldn't complete the job because they couldn't get the drain plug out because it was too tight and they rounded the plugs head off.the mechanic even admitted to using a cheater bar to get the plug off.I called the shop who did the last change and they said to bring it in.took it there they showed me the rounded head before they proceeded with the job.they had to use an extractor because of the condition of the plug which they said wasn't even tight and a misuse of tools caused the rounded head.I took the plug back to Walmart today and the manager refused to give me a credit for the 7 dollar plug I had to pay to replace because of his mechanics incompetence.he basically called me a liar and stuck up for the mechanic.he handled the situation so poorly I was amazed.he has 0 managerial skills.please dont take your car here since they don't stand behind their work.go to an ASE certfied shop.I wouldn't let these guys change a lightbulb on my car.
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May 2023 by john schunck
I'm really not sure I should give them two stars even though they did try really hard to help me out. They just didn't seem to have the ability; too many screw-ups. First I waited several days for my tires to come in and then they were the wrong ones . They don't have a good selection of tires for my car I realize that's not their fault but they did say they had the tires that I wanted and then they turned out to be wrong . After I realized that they had me over a barrel I just accepted to have them put the tires I didn't want on the car, then they failed to save both the old tires that were still good . That was a perfectly good Tire I wanted to use as a spare and they threw it away instead of doing as I asked which was to save it. They still had the tire the next day but they failed to pull it out of the bin for me to pick up as I asked. Too lazy or too busy ...I cant accept that . The way I see it they owe me a tire either a good used tire or new one. Sorry .. but there were just too many instances of unprofessionalism there and I cannot recommend them for service. You can buy your tires there at an affordable price but take them somewhere else and then have them installed. Strange but the mechanic was actually pretty good. The support staff and the resources were lacking
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May 2023 by Tylernol
Replaced my tires very quickly and it was very convenient, customer service was friendly, but stole my hubcap and scratched my fender, then said they couldn’t find my hubcap when I went back to ask for itServices: Auto tire replacement
