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October 2024 by Eva Luna (EvaLunaXo)
I’ve been to the ups store a handful of times over the last few months since they moved into the Publix plaza. I’m always greeted and helped fairly quickly most of these times I’m helped by Reyna very knowledgeable and does her best to get me the best price for whatever I’m sending off !
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October 2024 by Mela Maharaj-Shah
I would highly recommend this UPS store. I was completely impress by Reina with her professionalism and customer service. Keep up the good work!
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October 2024 by Nancy Garcia
Great service! 10/10 all workers are very friendly and approachable. I had manager Reina help me with an Amazon return package, she was very helpful because I wasn’t too sure on how the returns worked. Overall this location has great staff members and work well as a team.
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October 2024 by Susanna Garcia
Reina was very polite and interactive with the customers. She made you feel welcome to come to the UPS store.
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October 2024 by Jasmin Garcia
I had to return an amazon package quick and the service at this location was great!! worker Reina helped me through the process and got my packaged settled.
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October 2024 by Annette Deering
Don't know what.you are talking about as I never ever returned phones.
RIP OFF. I regularly drop my Amazon returns off here..
Just the item & slips not in a box like Amazon says. Today Corey charged me $24.99 saying it needs to go in a box & I must pay for it. Why didn't I have to pay the last 3 times??? No doubt Corey just pocketed $24.99.
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October 2024 by Cheryl Bellamy Allen
Had 2 sets of passport photos taken here. (One set for passport and one set for professional license). The photos did not meet passport photo requirements and they refused to retake without recharging. I ended up having county retake them. Same price and they assure they meet requirements, or retake.
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September 2024 by Yesmit Betancourt
Avoid this place for Amazon returns. I use CVS and they never give me any problems or make me buy boxes.
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September 2024 by Donna K
Make sure you get a copy of your contract if you sign up for a mailbox. I did not get a copy of the contract when I originally signed up or when I renewed it. I was charged for picking up a package that was delivered on Friday afternoon and came in Wednesday to pick it up. Take note that you have 5 days to pick up your package, which includes the day it was delivered to them. I was not aware of the 5 day rule, since I was not given a copy of the contract. I will be sure to have it given to me by end of week. They said I should have known. They refuse to accept the blame for not providing me with the contract so I would be aware of the 5 day rule. They think giving me a discounted late fee should have made me happy. What a joke. How about providing me with the printed out contract in the first place, which would have allowed me to avoid a fee in the first place. It's too hard for them to understand the logic in this and would rather place the blame on me rather than where it truly belongs, which is on them for failing to provide me with a written copy of the contract. Needless to say, I will not be renewing when it comes due.
Also my 8 day comment had nothing to do with you telling me about 5 days. It was based on my mailbox that I had in Inverness. You know what they say about assuming. Saying bullshit is too hard for your liberal staff to hear I guess. Well that is exactly what it was. Bullshit. Also, I should not have to request a copy of my contract. You should have provided it, period!!! I will be in there on Saturday to receive the copy that you should have provided from the very beginning. Are you going to charge me for that too? There is no getting around the fact that your staff failed to do their job, no matter how hard you try to make it otherwise. Also, tell your employee to stop talking over people when they are trying to talk. It is very rude and unprofessional.
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August 2024 by Yosdany Granado
I understand business have to make money but this people are always trying to make you paid for things that others UPS stores won’t charge you
A 12” x 20” x 12” box and prep $32, hmmm of don’t think so
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August 2024 by Sherry Klopp
I moved to this area recently. This UPS store is the best I’ve ever used. Reina the manager has been so helpful. Thanks to their kindness!
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August 2024 by Jay
I returned an Amazon and they were very nice and understanding
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August 2024 by Rachel Williams
Absolutely love the new store, and location! It is very easy to get to. The staff is always friendly and goes above and beyond to help me get my packages returned.
Thanks ??
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August 2024 by Dane Hansen
This was a very good experience.
Owner and staff were very friendly and helpful.
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August 2024 by Badlar
great staff, great services and even better prices!
