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January 2024 by Carmelo Mangione
I will give 2 stars because prior to closing my account with Lake and Trail storage there were no complaints. It wasn't until I closed my unit where the issue happened. I moved out of the state and verified with the two people the worked in office that my refund would come to me via. "Check". I was assured there would be no problem. This was late November when this all took place. Fast forward to today January 12 when I called to ask about the refund I was met with a woman on the phone who was not sure how to proceed getting the money to me but stated that she will have her "boss" Jay Brown call me back. When I received a call back from the lake and Trail representative I was told by the employee boss didn't want to deal with it and offered her bosses number.When I called to speak to Jay he was rude would not let me talk. For someone who is in charge he is horrible with customer service.
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September 2023 by Samantha N.
This is thee best place to EVER rent a storage unit ! I have had multiple different units at various places... the prices were RIDICULOUS!!!! These are the cleanest units and the quality is excellent. I have no clue why someone would ever give this place 2 stars.. I cut my storage bill in HALF by moving to lake and trail. Also the customer service from the manager has always been top notch!
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April 2023 by F.R. OR SHELIA K. PICCONE
Most accommodating people I have ever worked with. Very accessible and clean facilities.
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January 2023 by john
I don't go to the storage. I have been too the gas and tackle shop. There starting new and can improve. Prices are high. Go too Fastbreak next door more local owned. And you see that lake and Trail had something going on and there was a little deception and to be ahole the man just had to go over there and build that place next to Fast Break. I find that to be dirty when there's two other bait and tackle shops all within 200 yards. Not happy will not shop there I do not believe in dirty business and doing people that way.
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January 2023 by Jay D
NICE & NEW.
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January 2023 by Patrick Nicks
Great access super friendly. great customer service!!!!
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January 2023 by Team Woodham
Great service, super clean facility and reasonably priced.
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December 2022 by Susan C.
I rented a large unit at lake and Trail USA and had the unit for 1 year. I then closed out my unit doing the usual sweep routine leaving it immaculate and empty prior to my lease termination date. I made several trips to the office which was not manned for several days to let them know. I also called the manager on the day I emptied the unit so that they would not charge my credit card for another month. I sent two text messages as well as an email to the business email account. The company tried to charge me for another month causing me to have to dispute charge with my credit card. I also was told my refund of my security deposit would be refunded within 3 days. Here it is 10 days later and no refund of security deposit. They say they refunded it to an expired card which is no longer in the system. I called my banking facility for that card and they said the transaction never was processed. Lake and Trail are now refusing to fix the refund mistake shorting me $50 security deposit. Their office is closed a lot and the manager talks only via cell phone and has been of no help whatsoever. Not very professional.
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January 2022 by Scott Curran
I can see why this place has great reviews. Jay went above and beyond, and was kind and patient in renting me a unit.The process was also quick and smooth. Maybe 15 minute setup.Modern facilitiy.Thanks!
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January 2022 by John Prince
Great customer service. Efficient online billing. Clean and professionally run
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January 2022 by Jan Price
Beautiful place. New buildings, climate control units available, good security, and very helpfulNice place!!!!! Very Happy with their services.
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January 2022 by Hopes Fate
Clean and easily accessible storage units. Friendly and helpful staff. Rented a unit for a year and had no complaints. Bigger and cheaper units than most other storages.
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January 2022 by Julie Atkins
This is a great place super clean not a worry at all on safety will definitely use again Jay is really nice and informative couldn’t of been a better experience, thank you for being in okeechobee
