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June 2024 by Ryan K
I walked in and it was a nice looking store on the outside walking in, when I got in, I got an overwhelming smell of body odor throughout the whole store. I got home and can still smell it in my nose.
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May 2024 by Pam Swartz
I absolutely ? Love shopping at theC.V.S. in Odessa at the Preserves)The employees and managers are always super friendly from the minute you walk in till you walk out.And thePharmacy staff are so nice. All of them.So caring and compassionate.(My goTo store!!!!!Thank you!Pam S.
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May 2024 by Maria McLarty
Worst customer service ever. I had a few ittems and went to the register to check out. I waited for over 5 minutes and finally someone came to check me out. I asked if anyone worked there and I was told that they do……But everyone is busy doing other things.I work for a place that if I told customers that I would not be employed anymore.Then when I was leaving I heard her laugh. The worst attitude ever. I usually do not like to give a bad review but this just really upset me. Wish I had the name of this employee or my receipt. I was too upset and left the store without it.
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March 2024 by Marshall Wellen
The pharmacy is awful at this location. Twice now I have ordered refills and they were not filled even 48 hours later. There is no way to talk to an employee, you only get voicemail if you call the pharmacy. We also had a 90 day Rx get only 60 pills. When I called to let them know I was shorted I was given a horrible attitude and told that they don't just give over pills to people and would need to investigate. This was a blood pressure medicine, not a narcotic and I didn't demand extra pills. We will see about getting all our maintenance Rx changed to mail order and find somewhere else for other Rx.
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March 2024 by Sherry Shenouda
I did a passport photo at this location and paid $100 to ship the passport documents, but the file was rejected because there was a shadow in the photo and the photo was too dark. I wasted $100 and time because of an unprofessional person working at CVS who didn’t care to take a proper passport photo.Don’t take a passport photo at this location.
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March 2024 by Jessie Darmanin
Pharmacy is helpful and cheerful.
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March 2024 by Shannon Hunter
Ran in last minute today and the staff was amazing. We needed mineral oil and an eye dropper for our sweet pup and the staff could not have been more helpful. So appreciative for their helpfulness!
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February 2024 by Luis urena
Very pleasant
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February 2024 by Camila SD
We love this CVS. We have been using for years now since opened. The store is clean and organized. The pharmacy staff is very kind and go above and beyond to help. The pharmacist in charge, Erika, is the BEST! I would def recommend them.My recommendation to improve store experience is to make wifi available for customers so we can access email/web to get coupons when is not available on CVS card.
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December 2023 by Chris Freyre
Make sure the horribly rude staff at this location don't verbally abuse your elderly parents. The Chihuahua looking head pharmacist is the rudest person I have ever dealt with in my 46 years of existence on this earth. The staff don't fall far from the tree either. The manager at this location is a conceited rear end that has zero care for his customers and could use some emotional training. I'll spend the extra time & gas going to the location on the corner of SR 54 & Land O Lakes Blvd. They say high when you come in and they greet you with a smile when you approach the drive up window. The people easily display that they despise their jobs.
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December 2023 by Lori “Unaveragefork” Marie
This place is absolutely unbelievable! They do not tolerate abuse from customers, they close for the 30 most inconvenient minutes in the 13 hours they’re open, they don’t call back people who don’t leave voicemails, and they expect me to call another store to transfer my meds! Like it my job?! Don’t waste your time there.
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October 2023 by Beth Gilbert
Staff is always helpful and pleasant.
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October 2023 by Brooklyn Freyre
If you could go anywhere else do so. The staff, all of them are rude. Their hours suck! They do not care about customer service. They never answer the phone. The pharmacy is always closed. The pharmacy never returns calls and so much more. I walked into the store to ask about the pharmacy hours, and the one girl told me that they were closed until 230. Another blonde one who is stocking sitting on the floor, decided to interrupt her and say 2 o’clock and gave me attitude because I said the pharmacy is never open. This is by far the worst pharmacy’s and Stores I’ve ever been to. I’ve called corporate on numerous occasions to complain. The reason why the store is rated so poorly is because of their customer service. Their pharmacist is absolutely the rudest person I’ve ever encountered in my life.
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October 2023 by Ashley Roberts
They do not have any price tags on the cosmetics. I personally feel like this is so when they have coupons that they can just raise the prices.There have been a few times that I have been followed around the store. I like to take my time looking around when I am in a store. Every time I was in an aisle this lady just happened to be fixing the shelves no matter where I went. I always spent a lot of money in this store. It is so insulting. I started to get me prescriptions filled in other places just to avoid having to go in here for anything.
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September 2023 by Cole Liendo
There is no option to speak with a pharmacist- only to leave a voicemail. Then, they just don't call you back. They just simply don't return calls. So why have a voicemail system then? Good luck getting any updates on delayed, out-of-stock medication & no help finding other locations who might have the meds in stock. The way of the world - nobody cares anymore.
