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“Excellent service from Steven and the store manager Jayrem, they solved the line activations for me and I am totally comfortable. It's super attention. I recommend them 1000%”
“I tried several times to get the connection issues corrected by calling 611 without avail. I decided to go to my local Tmobile store. Mauri was very knowledgeable and provided outstanding service. Thank you Mauri for going above and beyond and addressing all technical issues.”
“I bought a new Samsung phone at a very good price! The service was excellent from the staff, they transferred all my information from the old phone to the new one. I recommend it 100%!”
“I just want to start off by saying I had an amazing experience at the Russell-cellular. The help I received the moment I walked threw the door was fantastic. The representative that helped us out his name is Lewis he is a tremendous help. We recommend this store is especially with Lewis at your hands.”
10AM - 7PM
8879 W Colonial Dr #210, Ocoee
Mobile Phones
“Excellent service by ashleyann (I think that was her name) I had an issue with a phone and while she was not able to find a solution (at no fault of her own) after helping us for over an hour she was friendly,patient,understanding,and courteous the entire time.I Will definitely go back for help or even purchase phones and accessories if she is there.”
“PHENOMENAL WORK!! Hands down best guy around!! Super efficient, friendly, affordable, convenient, honest and knowledgeable!! He definitely has my business as long as he is open!! If I could give more stars I would!! Thank you Scott for everything!!”
“JUST GOT THE NEW MOTO E LOVE THIS PHONE SO MUCH !!!! IVAN IS THE BEST HE REALLY HELPED ME OUT AND LISTENED TO WHAT I WANTED ! THIS IS TRULY THE BEST METRO BY T MOBILE IVE BEEN IN GOD BLESS! LOOKIN FORWARD TO BUY MORE PHONES FROM IVAN !”
“I came into the Ocoee Spectrum store at 7:30 p.m. to ask for assistance putting in my Sim card. I was switching from Boost to Spectrum phone service.
Ulises helped me.
He explained patiently and with kindness that I needed to get information from Boost before I could switch to Spectrum.
Even though the time of the store closing was drawing near, Ulises initiated the call to Boost and waited patiently while I was on hold with Boost for more than 20 minutes.
Minutes before the Spectrum store closed, Boost finally gave me the necessary information I needed to switch to Spectrum. With continued patience, Ulises entered the information and waited with me for Boost to finalize my closing of the account with them.
Closing time came.
Ulises continued waiting with me for Boost to finalize my closed account so the Spectrum Sim could be activated. He assured me multiple times he didn't mind waiting with me, though the store had been closed for some time.
Eventually, when it became clear Boost was not going to finalize their closing of my account with them that night, Ulises patiently removed my Spectrum Sim card and replaced it with my Boost Sim.
He again very patiently explained what might happen for the rest of the night if Boost terminated my account later.
Because I expressed trepidation about putting in the Spectrum Sim card by myself, if Boost terminated my account later in the evening, Ulises took the time to explain how to install the Sim; how it can't be installed incorrectly.
Then he told me what time he would be at work the next day and invited me to return if I would like his help.
I accepted Ulises's offer and returned.
He completed the switch, removing the Boost Sim and installing the Spectrum Sim. Then, to make sure I felt confident everything was in good working order, he stayed with me while I made a call, confirming the switch was completed.
I can't think of a kinder, more patient employee / customer interaction.
I hope Ulises is recognized for the value he brings to Spectrum.”
“Wonderful service, a kind employee named Ryland saw i was buying a chess set and challenged me to a game on his break, he beat me horrendously. Would love to come again!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“By Far the most professional and customer service experience in screen repair. My son dropped his iPhone and I called multiple repair locations and like the normal I expected to drop the phone off and pick up in a few hrs. This man did it in 10 minutes...Gave me a screen protector at no charge...”