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August 2023 by Ivan B.
Great store when you need some clothing I had a great experience while I was shopping
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October 2022 by Vincent D.
Store was neat but not much help and limited register open. I had to walk over to shoe department to check out. I was offered 35% off to get a JCPenney card and then I was told the system was down.
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July 2022 by Boycott A.
This location is fully stocked and easy to access from W. Colonial. Also check out the West Oaks Mall while you are here
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May 2022 by Lauren Bast
Customer service very friendly, I haven't been in a few years but even among stopping by and calling in regards to questions about potential upcoming work, I was pleasantly surprised by the easy process and kind service
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August 2021 by Cara Joyner
we love Ginny at the salon . shes the best friendliness and so good what she does
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December 2020 by Jessica S.
This store uses ILLEGAL advertising they refuse to honor prices in the ads they send in the mail. I will be making a formal complaint to the BBB. This business breaks laws.
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April 2020 by Stacy F.
We headed to this location cause we were in the area awhile back before everything closed down for COVID. They were clean, well-organized and staff was friendly. I enjoy looking through the baby / toddler clothes as they usually have good sales / clearance racks. I was able to find a couple of items, and check-out was easy and quick. They also have shop online and pick-up in store for free, so keep that in mind if you want to have an easier in / out of the store experience. Overall: A Clean, well-organized and good sales.
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March 2020 by Portia de Moncur
My stylist Catherine is fabulous. Products are perfect for my 4C. Prices very reasonable.
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February 2020 by becky parrish
Jana is so Awesome my hair still looks great you are my life time hair dresser over the years I made the mistake taking who ever was available J C Penny's Salon Jana I am so proud I found you ❤️ God Bless All
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February 2019 by nikki fosnaugh
The girls are amazing!
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January 2019 by Peachtra B.
This JCPenny location is a little unorganized at times. I went before Christmas & after & both times i waited in a long line to be told they don't know the answer to a question & i had to ask. There was no one in the areas i needed, i asked to have someone paged but it took 15-20 mins for an associate to come. This is a smaller location than Millenia so i like it because it's easy to find items i can be in & out. I still love the location small but convenient they just may need more staff.
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November 2018 by Pat L.
I am appalled and surprised that you would even allow some of these crazy reviews. Where are these people coming from Walmart? Most big stores as Pennys, Macy's, Dillard's do not have or never had shopping carts. And as far as the obscene remarks about his butt and horrific life style, that has nothing to do with the store. Everyone knows what time the store closes. People have families to get home to. It's all about them and not the store. Yelp please read these before you post them.
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July 2018 by Nikki Carlile
The girls are amazing!
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June 2018 by Dorcas D.
JC Pennys Salon cust. 1994-2016. Visit 1: Relaxer/semi/dye. Hair was not #4 brn but burg. Stylist ran out of #4 mixed #5 & #6. Rtn & I will fix. Visit 2: My hair turned orange, crispy, & fell out. Visit 3: A stylist pulled my card showed it 2 me. It showed she used a stripper/bleach 2 remove the fake red & then applied a perm color on relaxed hair. Visit 4: Mgr wd not c me. She was n a meeting 4 wks. I spoke w/them they quaded me...4 people claimed it never happened, never a client, if it happened she followed proper applications, I did it 2 myself, some other stylist did it bef I arrived. Asked 4 chem card. Pennys asks all clients 2 sign a chem waver card. U r not our cust. Bring n your receipts if u were a cust. After abt a 30 min. discussion, they finalized with...We dont remember you as our customer. Went bk 2 Pennys in Alt. Sprg. My fomer stylist called the mgr outraged. She gave me a boy bob cut & resigned. I will never rtn 2 any Pennys Salon.
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May 2018 by Daniel M.
I went to the JC Penney store located at West Oaks Mall. I was looking to exchange an item I bought for my wife at the Fashion Square Mall. I was looking around and could not find it. I was approached by the security person that was there and he asked if I needed help. I explained the situation and he helped me look. We could not find it. However, he offered to get another sales associate that would also help. She came over and looked. Still could not find the item for an even exchange. the security guy left, and I was left with the associated. She looked in each rack and practically throughout the store... then suddenly the security guy comes with a smile and with the item that I was looking for. I cannot believe the outstanding customer service that was provided by Erin - the security guy, which by the way he was only there helping because he works at The Loop store in Kissimmee and Glynis which also help me search a great deal. I tell you I spend about 30-35 min looking and they didn't give up. Thank you for such a great service. Normally people talk about the bad and fail to mention the ones that go above and beyond to help!!!!! My wife was very happy with her gift! Thanks again! I truly hope I got their names correct and they get the credit deserved.
