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July 2024 by Rich Mercedes
Never had an issue at this location until a warranty was added to my purchase without my consent. I won’t be naming any names as I do not want anyone being reprimanded.
While I do put some of the blame on the employee, I will also blame GameStop for forcing their employees to push things, like warranties, to the point where an employee feels like they should be adding things to my order that I obviously wasn’t going to take if I was offered it.
I hope you guys stop this practice, because experiences like this will hurt your business in the short and long term.
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April 2024 by shane
Hands down, the best Game Stop location I have visited in Florida. Both Melissa and Andrew were beyond informative and helpful when it came to all of my questions and concerns. They both provided the highest level of customer service and have become my favorite location to visit.
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February 2024 by Tim Nash
The staff at the Ocoee, Florida location went out of their way to help me when a major gaming console maker - um, for the sake of the conversation, let's call them Schmony - completely abandoned any semblance of customer service. The manager of the store, Melissa, went above and beyond to make things right, even when technically, it wasn't Gamestop's problem - it was the console maker's. Now *that's* service after the sale! Highly recommend!
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February 2024 by Moses M.
I was just recently in making a purchase when I was literally judged, pretty much mad fun of for what I was buying by the associate on staff. The gentleman was heavy set wearing a DBZ Hoodie, along with a sonic the hedgehog figure on his lanyard. I understand if you don't like the game I play but its something else to express that and pretty much laugh in my face about it. I hope this person can learn better social skills in the future because they definitely need it. When I enter a GameStop I expect a place where all gamers of any console or game are welcomed regardless of game preferences
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February 2024 by Brandon Moore
Guy at the resgister literally had no idea what he was doing. Walked out along with other customers for waiting so long. (Only had 3 ppl in front of me) waited 45 mins. He literally had no clue and kept calling people to ask how to do things. I get it if you are new but to be left to run a store by yourself is unacceptable and very unprofessional by the owners. Will not be returning to this store
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December 2023 by J S.
Will never be at this location again. Whomever was on duty at the 7pm hour on 12-28-23 locked the doors but was serving customers while we stood outside . Only opened the doors to let the inside customers out and when a lady outside asked him he mummbled "im going on my lunch" then slammed the door in her face. Will not be returning. Only left a 1 star so i could leave this review.
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December 2023 by Midknight DaGod
NEVAEH AND KYLE WERE HANDS DOWN AMZING. I FELT LIKE I KNEW THEM MY WHOLE LIFE. IVE NEVER RECEIVED HELP WITH A PROBLEM HALF AS DIFFICULT AS WHAT THEY HANDLED. THANKS YOU MADE MY CHRISTMAS
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November 2023 by charlie
I had a regrettable experience at GameStop recently due to the extremely rude behavior of the manager, Melissa. Not only was she disrespectful towards me as a customer, but I witnessed her yelling at her employees as well. This created a hostile and uncomfortable atmosphere in the store. I believe such behavior reflects poorly on the overall customer service and management at GameStop. It's disappointing to see a lack of professionalism, and I hope the necessary steps are taken to address this issue
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November 2023 by M. Zozlanek
I visited this location yesterday, (black friday 2023) and I had an amazing experience that I wasn’t expecting. Usually, black fridays are hectic and anxiety inducing. I have to say it was busy, however I felt welcomed and taken care for. Whenever I had a question, Jarone was happily waiting to help. I found everything that I needed in stock despite the huge demand. When I was checking out, I was met with the warmest smile and “hello” from the cashier, Nevia. She was so sweet and kind. I could tell she actually cared about my experience. She asked me questions and chatted with me briefly. Amazing employee.Best GameStop experience thus far.
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November 2023 by Dre N
DONT BUY ANYTHING FROM THIS STORE. I never shopped here before and the one time I give it a chance they disappoint as always. I made a same day delivery but it’s been 4 days and I never got anything. I called corporate they tell me to call the store I called the store now they’re just lying about the conversation we had. Go to Walmart, target, for the love of God the pawn shop has better service and products than GameStop. I’m ready for you guys to go ahead and shut down completely
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November 2023 by Kyle Patterson
Great stop for games
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November 2023 by Jose Gonzalez Lugo
Just went to get a game and the door was closed but i saw people inside, an employee comes open the door and said to me “im going on lunch come back in 1 hour” and closed the door on me… i am in no way upset that the employee was going on lunch , however no place i found a sign that said that this business its close for lunch 4:00-5:00 , waste of time and gas.
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September 2023 by Mr Todd
Just when I think GameStop couldn't get any worse. Now they require you to give them your email address ? Since when are we required to give this store our email address to buy something? You don't need my email address. The guy in the store refused to sell me a game unless I gave him my email. One way around it, you get a made up address. But yeah, anytime I stop into a GameStop hoping that they got a little better only to find out they have gotten worse.
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September 2023 by Erick Munné
They open late or never did , because i left
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September 2023 by Matthew Carrozzella
What a toilet! Not surprised by the kid behind the counter looking and acting like he’s not alive. No look at my son and I as we walked in. No hello or welcome. Store is disgusting. Not vacuumed nor prepared for opening. I literally apologized to my nine year old son about how the store looked and how pathetic the so called employee looked and acted. Sad my WG village store closed so I need to come to this dump site!! The employee also made a cruel joke about the Catholic Church in front of me and my son. The rest of the customers as well. Needless to say we are done here and stay away folks. It’s a total toilet bowl place. ?
