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“Kristina Smith is ..... well WOW!!! She probably forgot more about Banking in her sleep last night than most of the CS Reps will ever know. Kris took a total mess and fixed it in about 5 minutes. She Rocks!!! Whatever you are paying this Woman is not nearly enough. Thank you Kris, for restoring my faith in Banking and the McCoy FCU.”
“Very good and easy to open an account. Tracy is wonderful, she helped with every point (even the craziest questions I imagined). I loved it, honestly. Erick was also very attentive (and speaks Portuguese!)”
“The ATM was unavailable to withdraw money ,
so I had to wait in line for about 20 minutes to go through drive through. The teller was very nice and he quickly dispersed the money to me at the drive through. It would have been nice to go to the ATM and withdraw money immediately.”
“Before we arrived we were determined to close the savings account .. however the manager Troy Tolbert turned the experience with this branch and the bank completely around. The account was not explained correctly by the previous banking individual prior so very upset when received a statement. Troy took the time to break it down and due to him caring about my mother as a customer... Not only did he save her account but she is considering moving her credit accounts her also... I've also referred several business clients to see Troy and his staff for their banking needs. I would recommend this branch to anyone that ask me. For personal or business banking... Go see Troy and his staff....”
“Had to physically come in the bank to take care of my service needs. Quite strange with the new technology that I actually had to come in the bank although this is old school I love the fact that these ladies actually listen to my concerns and took care of my issue.”
“Abel Marte has been the best banker I have ever had. His customer service, knowledge, professionalisim and care for what is best for his clients are exceptional. I truly feel confortable knowing that he will always guide for what is best for me. If you ever go to this branch, make sure you ask for him because I have no doubt he must be one of the best asset in SunTrust”
“I actually had a good experience with the teller, l give them a good rating and those that don't are very inpatient cause they think they world revolves around them bunch of carens.”
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“Your Financial Relationship Specialist, Tiffany Bumstead at your 270 Moore Rd location was friendly, proficient and very knowledgeable. She went above and beyond to give exemplary customer service. Give this woman a raise! She really is a great ambassador for excellent customer service. Thank you Tiffany!”