Advance Auto Parts at 11172 W Colonial Dr in Ocoee offers automotive aftermarket products, free store services, and same day options. The store carries everything you could possibly need, which is fantastic in a pinch. They provide free battery testing, free battery and wiper installation with purchase, free engine code scanning, and free battery and oil recycling. The store is clean. Customer service experiences vary. Many reviews highlight great, accurate, and extremely friendly service from staff, noting they are helpful, very nice, chill, affable, and professional with great knowledge. Specific instances include employees providing great advice, making a scary situation less scary, and even assisting with a jump start. Some customers report excellent service that has made them switch from competitors. However, other experiences note the customer service has never really been good, with some staff being less friendly or helpful compared to other locations. Prices are consistently mentioned as being more expensive than online, typically between two to ten dollars higher, which leads some to recommend shopping there only when absolutely necessary for immediate needs rather than regularly. Despite this, the convenience and availability of parts quickly earns the store loyalty for urgent situations.
Robert was very helpful and quick with getting what I needed during my half hour lunch brake! I was able to purchase my windshield wiper and have it installed and back to work on time! Thank you Robert for your professionalism and excellent customer service!!! 5 stars for Robert G!!!!
March 2024
They had what I needed and for a good price. Staff were helpful and quick. Can't ask for more than that!
January 2024
Nico and Ethan really helped with my check engine light situation. They gave me great advice with future steps, as well as extremely friendly service. Made a scary situation a lot less scary for me. Thank you guys
