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June 2024 by John Palermo
This is an actual Company store and it shows. After years of terrible service at the numerous authorized retailer locations I brought my father here today not only saved money but got service with a smile.
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June 2024 by Susan Sawyer
Always wants to help you
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June 2024 by Beth Kincaid
Biggest joke ever. Waited an hour with an appointment. This was all after not being able to effectively get help from Verizon support and transfer services via phone for 4 weeks straight of calling. What are they there for? To just sell
Phones? You can do that on the Verizon website. Employees serving zero purpose.
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May 2024 by Jimmy Mirabal
Was very happy with my experience at Verizon Josh was great got new iPhones for the family didn't take to long
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May 2024 by Vanessa Hill
Morris was so very kind, patient, and helpful with me making numerous changes to my account. Which now days it's hard to find. He's a benefit to Verizon.
Haley helped and was also very sweet and patient. I'm giving them both 5 star review! Thanks to you both!
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May 2024 by Scott Cook
Great assistance
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April 2024 by Amy
This Verizon store was disappointing. Leslie (i believer her name was) was able to assist with calling cooperate so that I could be also co-manager of our accounts. However I needed to set up my new iPhone 14 (which 2 Verizon stores couldn’t help and sent me to this one) I was offered to upgrade to iPhone 15 , even though I just bought the iPhone 14 which was why I was there trying to set it up because the prior Verizon stores couldn’t. This store was not helpful and very rude. I’ve been a customer for more than 20 years and after this experience I was ready to change phone companies. I don’t intend to go back there again.
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April 2024 by Diana Ordonez
3451 SW College Rd Ocala Fl 34474
(CORPORATE) .
HAD TO GO to this corporate to active my husband's phone ' s sim car'.I was waiting almost an hour for an agent .
The agent supposed "ACTIVETED THE SIM CARD "
ABSOLUTELY RIDICULOUS THIS AGENT NEVER ACTIVE THE SIM CAR , I had to go to another Verizon cellular sales and the AGENT EITHER DID NOT ACTIVE THE SIM CAR , the agent just told me call 611 and they will active the sim car .WORST EXPERIENCE EVER AT MOBILE SERVICE!!!!
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April 2024 by Kyle Nash
Can’t call the store. Absolutely ridiculous. Wanted to get 3 new phones and open a new account but since I can’t speak to a human from the store I’ll go to Tmobile thanks.
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March 2024 by Martha Winters
My watch was not working and the rep helped getting phone claim on my phone. Going on a trip. Looking to upgrade soon!
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March 2024 by Ron Stewart
Excellent service and support by Giselle.
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March 2024 by Erik Hernandez
Not serving well and walking around the store a lot
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March 2024 by Patricia Herrmann
Got my issues resolved, very happy
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February 2024 by Mark Pasternak
I returned a phone to this store and was directed to Jessica. It was a new phone and explained that it was very uncomfortable in a case and with large hands, they were tripping over the large lip of the case and felt this phone was not for me. She informed me that there were several cases that I could look at, but all cases were the same in that way. My objective being at the store was hoping someone could possibly help me out with a more comfortable phone as mine was 5 yrs old.
Then problems started, miscommunication. I simply could not get a straight answer, no proper responce. She asked me why I asked several times, I then realized that I was dealing with a uncommunicative person. I finally asked for my old device to be re-activated and turned out to be a 50 minute ordeal with the inability to explain.
I'm sure this store is well managed and hope Jessica continues and works on her communication skills as a Verizon representative and maybe some day I will get help finding a comfortable phone.
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February 2024 by Ivy Kay
Giving 5 stars for Hayley and Larry's support. Plus the rest of the staff for their added support as well. Verizon has been a pain the last week and created a big mess of my account all on their telephone customer support service and (separate times) Hayley and Larry stepped in and helped to the best of their ability. I wouldn't have had a better experience over the phone. I want to truly show my appreciation for both specialists. They were professional, kind and showed the kind of customer service that should be provided by phone as well. So again,THANK YOU Hayley and Larry.
