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February 2024 by Jasmine
I had a great experience sending out a certified letter to the IRS. Rose was so patient, kind, and helpful! She was the only agent up front helping people and she did her job efficiently and with a friendly demeanor. I was scared to use this office with all the bad reviews, but my experience was pleasant and there was little to no wait time.
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February 2024 by Robert Poppell
It’s now been multiple times that we’ve had a birthday or a Xmas card being opened when we received it missing the gift card that was sent with it. The first couple times I ignored it, but this is now the third occasion I’ve received a card and can tell it’s been tampered with. I’ll be contacting the post office as well but wanted to make everyone aware so they can check their cards that are coming in.
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February 2024 by Roxanne Kuykendall
No stars!!! For one this place looks abandoned .. complete eye sore!!! Driver's should not have to tare my lawn up I live on a cul-de-sac turn the steering wheel I have worked hard to keep my property and lawn looking beautiful no reason I should have a tore up tracks across it
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December 2023 by sandra gaw
I had a registered letter arrive while I was at work last Friday. Since it had to be signed for they left a ticket in my mailbox. On the ticket it gave options so I chose to go online and have it redelivered for yesterday. I received confirmation text that it would be delivered no later than 8pm last night. I eventook a vacation day from work and waited all day yesterday and had to call last night to turn it in for non delivery. What a wasted day!?
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December 2023 by Ryan Parmer
I strongly, strongly dislike this place. My carrier loves to give me other peoples mail, deliver my mail to other places, including packages, and someone seems to have ran into my mailbox and driven off recently. I wonder who. The manager is a real sweet guy when you politely bring him issues too.
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December 2023 by Lola Nonyabiz
Not sure what the problem has been lately at this location. 3 misplaced packages in 2 weeks. Tracking shows on 2 they were delivered at mailbox. Just NOT my mailbox!! 1st one I never got (even though it showed delivered) so had to get replacement shipped. 2nd one mail carrier put our reg mail in our box but put the package in my neighbors mailbox - I can only assume because it wouldn't fit into ours and she didn't want to have to pull up to house to deliver it! No telling whose mailbox the 1st package was placed in). Now my 3rd package shows "out for delivery", then "ready for delivery", & now, for the past 2 days it shows "anticipated delivery next business day!" 10 days after it was shipped and it is still not delivered!! And don't try and call them. The phone rings and rings and rings and then finally goes to a busy signal before disconnecting you. I have tried calling multiple times in a row with never an answer. Not to also mention our mail was delivered when we had a mail hold, or how our carrier seems to have an issue with closing our mailbox lid (which soaks our mail when it's raining). Or how we have had several pieces of mail (some important documents) never arrive, even though it shows it's being delivered (Informative Delivery email updates). I know it's hard to find good help, but this is getting ridiculous!
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December 2023 by Vault Dweller
Man I spoke to this morning was so incredibly rude. He was passive aggressive and nasty. Came in this morning and waited to return a package. Over heard an employee yelling explicit words and repeated F Bombs over printers not being ordered. I understand that can be frustrating to not have what you need to do your job but don't take it out on customers. He let me know very curtly he couldn't print my label. Drove to ups they printed me a label. Went back to usps where he had a huge attitude over my package being ripped and when I asked if it could be taped up just a bit better he told me "no that's MY tape" "you can buy your own tape to do that". Happy to do so. Used the whole dang roll to tape and package it up just to take a minute to breathe and not have an anxiety attack to deal with this man. He took more time looking at my ripped package and being unkind about it not being repackaged and grumbling about the lithium batteries in it than he took to be helpful. Instead of be nasty he could have just said hey I can't do this but here is an option, sorry for the inconvenience. I haven't used usps in at least 10 years to send anything . I'm used to using ups. They take ripped packages and re box it with no problems and no attitude. so I didnt think twice about being different at UsPs. Thanks to this man I'll avoid usps at all costs from now on, that's clearly what he wants, to not have to deal with the public. I would give this place 0 stars if possible.
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December 2023 by Edward Donnelly
I almost avoided this post office because of the reviews. Since I was nearby I went anyway, my associate was Bill. He was prompt, friendly, courteous and knowledgeable, the building was clean and well stocked..I don't understand why this PO receives bad reviews...
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December 2023 by juni santiago
It’s crazy how mail carriers up north walk miles through the snow or rain on foot to deliver mail and here in Ocala the mail carriers leave you a note saying if you don’t raise your mail box 3 inches you won’t receive mail anymore. Mailbox has been there for like ten years and never been a problem SMH
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October 2023 by Nikia Hagins
I would give the place 0 stars if I could. I purchased contacts for my daughter. I filed a complaint according to their process. The investigation revealed they delivered my daughter’s contacts to the wrong home and after three days of “attempting to reach the homeowner” Alex Vasquez sent an email with a sorry excuse for an apology and told me to follow up with the sender. It’s not the sender’s error, it was this post office. Please use a different location for your postal needs because this location is nothing more than a joke. This is the second incident within the last 2 months.
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October 2023 by Lynn Kinnear
I have an important mail piece that is missing and the mailman said that he doesn't have it this was Friday the 13th it has a check in there for my husband and I so it must have been delivered to somebody else from Farmers insurance
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August 2023 by sassy do
The post office is always clean.. Alot of the time there is a line inside. The staff is always friendly an helpful.. An they try to help everyone quickly.
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May 2023 by J P
As usual, Rose at window services was friendly, helpful while being very professional.
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January 2023 by Vic R
The female front desk clerk is super fast, super efficient and super nice. The PO needs another front desk customer service rep just like her!I need to get her name. ?Need to add that the place could use better cleaning. Carpet and floors are dirty.
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December 2022 by Jarron Remington
Can go 3 days or longer, without mail, although Informed Delivery shows we're supposed to get mail.
