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January 2024 by Kimora Meshell
Absolutel worst experience ever. To keep it short I'll leave out every terrible thing and only trek you the very worst. Came in excited with a prestine 2022 vehicle. Left horrified and possibly out of warranty. Upon arriving the young lady gave me water . told me I could get economy when I agreed then her manager Arthur came over saying that was wrong. I increased me package . While waiting in the car I got a business call. In a 3 minute span they knocked on my window to offer me water, extra services, and to take my payment when they hadn't even started yet. I said I was on the phone please give me one minute. They kept tapping and claimed they were almost done when I could see nothing was done yet. After 1 more minute Arthur got infuriated and told me to leave. I then drove 30 miles home to realize I had NO OIL in my car, and the bottom pan was missing . When I called Arthur he said he had the pan when i told him i just put 5 quarts of oil in my car just to watch it empty onto my driveway he then said "I never touched your car lady, " His story changed 5x and somewhere in there My oil pan got damaged. I have a 2022 vehicle under warranty that I'm praying he didn't totally screw me out of. The lack of knowledge, professionalism, customer service and everything that keeps you in business was not there! I've Been a wreck since 24 hours ago thinking of nothing else. Worst "oil change" ever. Called customer service so waiting to hear back. Photos attached of no oil and then my driveway after $50of oil put in
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January 2024 by Matt Coreson
I was lied to by two different employees at same location in Ocala fl.They quoted me the semi synthetic oil price but told me I would be receiving full synthetic oil which cost more.Liars!! I went somewhere else more trustworthy
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January 2024 by Dom & Terra Madriz
First, my spouse and I went to the new location on Maricamp in Silver Spring Shores. They were rude. Had to wait 15 minutes to get. Told that I would have to wait another 15 to 20 minutes never got offered a bottle of water was ignored most of the time by some redhead Guy that disappeared in the middle of an oil change to go to the bathroom. Then we went to the location on 40 Silver Springs Blvd. they were fantastic two guys knocking out oil changes left and right going as smooth as should be for top off we were in and out in 12 minutes and they were fantastic , even Apologized for the rude behavior we had to endure at their other location. Been getting oil changes with you guys for the last about 10 years every few months, so definitely was not happy with the way I was treated and definitely not happy with the amount of time I had to sit there and get ignored
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January 2024 by Angela Goguen
Camille and Saul were the sweetest. There are not many places I go post Covid that I leave thinking my interaction was a positive one. A lot of employees seem like they are at work against their will and barely interact. These 2 were very pleasant and enjoyable to talk to. Happy New Year Saul and Camille!
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December 2023 by Michelle
Prices are way higher than other places for no reason. Staying in my car and getting quick service is great but I am no longer paying double the price of other places for an oil change. I also don’t care for the constant upselling of filters - I do not need a filter every time I get my oil changed.
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December 2023 by Tiffany Coyne
They were pretty awesome guys! They went above and beyond to make sure my vehicle had enough oil in it because the last oil change that I had gotten from a take 5 didn't put enough oil in it and my oil gage was reading my oil at 20 when it should stay sitting in the middle at 40. My oil life was also at 48% life left so that should not have happened... The guys yesterday also filled my tires with air (that was never done before either), and topped off all my fluids. They changed my air filter and my wipers. The computer told them the wrong wipers to put on and the guy noticed while changing them out that they were a lot smaller, and shorter, than the wipers they had just taken off. So he checked the computer again and sure enough thats what the computer told them so he checked the ones they just took off and got that size. I am SO very thankful for that one tiny thing, because I am driving to Maryland and it's raining today. They did their job and were pleasant to talk too. Thanks Guys!!
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December 2023 by Andrew Smrecek
Just got another oils change here, the crew that works here always does such a great job and they are awesome to talk to. Very professional and polite.
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November 2023 by Stephanie Bond (Inspiration Nation)
Wonderful service and extra care went into my oil change. Very helpful with troubleshooting and fixing my car issues. Thank you again!
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November 2023 by amado Lopez
New crew. They were great. Clinton and Dee, I would recommend. Never met the guy in the pit .
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November 2023 by Sam Rodriguez
Well. I always get good service. But I brought in 3 vehicles for premium oil changes and other things like filters, coolant change and wipers. I spent $700 on the those vehicles and the manager there because of corporate policies can't offer me any type of discount. I finally got $10 off on the last car because I went online and got it. Need some kind of loyalty program.
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November 2023 by Donna Hagler
This particular location is my favorite! Always friendly and fast. Great customer service and the coupons are a big help too!Service: Oil change
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November 2023 by Brandi Allwood
Those guys are great!!! Fantastic customer service, super friendly! As an experienced person on sales, great job on the upsell! And they were quick! I will be back!Services: Air & cabin filter replacement
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November 2023 by Ellie Turner
Staff went above and beyond when my valve stem broke off when they checked the tire pressure. They could have told me to call a tow truck but they worked hard for over an hour to get the rusted on wheel off and put the spare on. He even called around to a few tire shops to see who had tires in stock so I wouldn’t have to drive all over on bad tires.Services: Air & cabin filter replacement
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October 2023 by Cynthia Lovejoy
I have been a client of this location since 2006. They have always been understanding to my financial needs and gone above helping me out with any vehicle concerns. I have gone from a chevy truck, ford ranger to a Toyota cam. Knowledge of all types and inner filters & reset buttons also. Thank you for continually being there for me and my family. Also for thein-between oil changes update checks.
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September 2023 by grant taylor
Take 5 on 40 is great! Arthur and D did a fantastic job! When you need an oil change that takes 10-15 minutes, skip going the dealership, getting ripped off spend the entire day.Service: Oil change