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March 2024 by Cheryl Thomas
We are plus members and needed to get flat tire fixed , and as usual Service was second to none!!
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November 2023 by Ryan
No one answers the phone. It rings until it hangs up. Drive up and there’s three out of four bays empty. Ask about getting my tires balanced, was laughed at and told I need an appointment. I asked to make an appointment. Tech said I have to wait for his co worker to come back from lunch to make an appointment because he’s busy. Again there is one truck here with three empty bays. Terrible customer service and complete waste of time here.
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June 2023 by Britnee Kiser
Never been in a Sam's club the pizza was great wish we had one of these where I'm from would rather be in here than at Walmart ?♀️?
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May 2023 by Jodelle Balestra
Every time I go there, I get sent to customer service because of “a problem with my member card”. It’s always due to errors on their part. I have to spend 20 minutes or more in line for them correct spelling errors and data entry errors. I am done with Sams Club.
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March 2023 by RCL
No one answers the phone. It rings until it hangs up. Drive up and there’s three out of four bays empty. Ask about getting my tires balanced, was laughed at and told I need an appointment. I asked to make an appointment. Tech said I have to wait for his co worker to come back from lunch to make an appointment because he’s busy. Again there is one truck here with three empty bays. Terrible customer service and complete waste of time here.
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March 2023 by SSChevy
No one answers the phone. It rings until it hangs up. Drive up and there’s three out of four bays empty. Ask about getting my tires balanced, was laughed at and told I need an appointment. I asked to make an appointment. Tech said I have to wait for his co worker to come back from lunch to make an appointment because he’s busy. Again there is one truck here with three empty bays. Terrible customer service and complete waste of time here.
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December 2022 by Jackson Teng
Waited like 4 hours
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November 2022 by Helen B.
Store is great, however the deli is never open whenever I visit. I like to take home the pizza for the family. Last three times I shopped they were closed. If they can't get the help, then close it for good.
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October 2022 by Matilde L.
Since I started my membership we have not had any issues, price of gas is the best in town, it is busy because is the only place that offers the lowest price, but is pretty organized. The store is clean and well organized. The only issue is that most Of the items are only of one brand name. Service is good.
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October 2022 by Marisa D.
The tire department is not customer friendly. I had an appointment and had to wait in line for 50 minutes just to speak to a representative at the register. When I reached the desk he was complaining that someone had called in sick and that they were swamped. So, I asked him if he would like me to reschedule my appointment but stated that the following week would not be any better. So I decided to keep my appointment. Well, I waited and waited and waited for 4.5 hours. I approached the counter and asked if the spare had been replaced with the best of the ones taken off and he told me it was a process and I needed to wait, some more. So I waited another hour. When I saw it parked I approached the register and was told that the spare tire rim was a different size and that the tires taken off would not fit. So instead of placing the spare in the spot where it belongs, they put it inside my Suburban behind the last row of seats. Additionally, I had asked them to replace the tire sensors and the same service technician who was at the register asked me what type was needed and I didn't know so he started to go out to the car and then turned around and said that he forgot that a woman had purchased all four sensors that he had in the shop. I am not sure I believe him. Long story.....I will never purchased tires at Sams again.
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October 2022 by Angel B.
Sams Club is great but the Headquarters are obviously Not doing there job on Listening to their customers bc I have went inside and the management team has informed me that many customers have already told Headquarters about the revolving problem and their not responding to doing anything about it. All they have to do is shutdown the side of where the Hotel is on the side of cars coming in and just lead cars going out and then it would be a Smooth process. I mean cmon Headquarters get it together this isn't rocket science
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September 2022 by Surasak Chanaudompassorn
Good place to shopping We buy a lot
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August 2022 by Daniel S.
The parking lot and gas station is completely out of control. There are no employees present, AT ALL!! Cars bumping into each other in the gas line, traffic isles completely blocked because of the gas station. Traffic backed up well onto the main road, causing that to back up. It's ridiculous
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July 2022 by Ken Sam
If you come early. There Great. Last week I was told 3 or more hours to fix a flat. That was 2pm. This morning I got right in at 8am. Fixed my flat and balanced and rotated my tires. I was done by 9:30am.
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July 2022 by Mario M.
Horrible management, very few people working. And the few that actually are can't possibly keep up from and compensate for the ones who aren't.
