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October 2024 by Jason Gergory
Add exactly what I needed
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October 2024 by Fallon Bulloch
With the terrible customer service that this store has I’ll be surprised if they manage to stay open much longer. The store manager Kyle is truly the rudest individual that I have ever dealt with in a retail setting. I have asked repetitively for months for them to order in more of a specific brand of dog food that they claim is a fast mover and sells out almost immediately after they get it in. I am told that they will get it in on specific days to only make the trip to find out that they don’t have it. Then when the manager finally calls to tell you it’s come in and you return his calls to only be told he’s not in and that they can take a message. I’ve left multiple messages and according to Kyle he doesn’t get them. Then when finally confronted about why they never have the food in stock and try to explain to the manager that you’ve left several messages as well as stopped by the store he yells and speaks over you refusing to listen to what you are saying. I love Tractor Supply but what they are doing with this store is absurd.
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July 2024 by Michelle D
Horrible customer service from the lady who is working the cash register. I believe her name is Ariel based off of my receipt. Just rude and obviously miserable at her job. Which makes my experience terrible as well. Over priced on top of the bad and non existent customer service. Try to smile more and respond to people when they are talking to you. RUDE
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July 2024 by Kaelee Baker
These girls were super friendly. They did an amazing job and they worked really quickly. We will definitely be taking all our dogs here.
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May 2024 by Star Barr
On July 3rd, 2023 My grandmother took her Chihuahua to get groomed, she dropped her off and went walking around the store. While she walked down one of the isles she could hear the dog yelping and crying. She looked over to the window and they had double wrapped the dogs head in a towel. One girl was squeezing the head and mouth while another cut her nails. My grandmother ran over and started knocking on the window telling her to give her the dog back! My grandmother was so nervous and upset she grabbed the dog and left. That night the dog needed to be rushed urgently to a vet. They had broken her jaw and required emergency surgery and had all her teeth pulled. The manager had the nerve to tell my grandmother that the incident occurred at home and not at his store. He asked my grandmother where the dog uses the bathroom, maybe an animal did it to her outside or maybe someone at home abuses her.
Chichi (the dog) lives a better life then most humans. She is an inside dog and no one abuses her.
We have sent multiple letters to the company and they have been unresponsive. We weren't asking for anything more then they take care of the VET bill since their staff had broken our dogs jaw. The company has been unresponsive.
They did however put up a sign stating they no longer take small pets.
I am almost sure it is because their staff is poorly trained and abused our dog.
I have attached pictures of the trauma the dog went through.
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March 2024 by Daniel Aylward (Dan)
They groomed my chuhaha and she looked beautiful, Jackie is best with helpers
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January 2024 by Cheryl Oxford-Childers
They carry a large supply of pets needs. Friendly and helpful service.
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December 2023 by Donna Foika
Update, assistant manager called wanting to know what she can do to make this right , let me pick first from the next order ? Said the employee can't promise to hold an animal, must've thought that they could, I was even told that the hold time was 3 days so ? It's not all the employees fault and that's who this is being blamed. (They don't stand behind their word , they sold Cheeto the Bearded dragon out from under me , they were holding him for me til I got my arcadia uvb light and I went in to check on him 4 times during the hold time and held him and not once did they say anything that they supposedly sold him before my time was up. I've been lied to , the manager said he didn't know about him being held( what about the big sign in his tank saying I'm going home soon? ) Then he said they don't hold , then they don't hold for 7 days only two, then the assistant manager Sue knew about the hold because the employee told me when I came in on the 4th day of him being held that they only can hold him 3 days , I asked them to honor the 7 days and that I'd be in Thursday gave my phone number and name . No call , nothing. Talked to a manager on the phone while in the store and asked if he could tell them I had him on hold , he said they bought him ( Saturday or Monday or ? ) and he can't do anything ( or won't do anything about it ) Bad business for sure ! Alot more was said that conflicted with what I was being told by the employee about him, like he was sold wed . Got to get your stories straight. , Lying is not good in business or anywhere else for a matter of fact. He was supposed be mine, he was supposed to be held , I am heartbroken. I lost my beardie Oscar in Jan and it took a long time to finally decide on Cheeto. If you are the people that bought him would you please be so kind to let me be able to get him please.I will give you the money for him and pray you find the right one for you. God bless. Sorry I'm just so upset and don't like to treated this way.)
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December 2023 by Evie F.
Great customer service every time!
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October 2023 by elmer debary
Great friendly and proficient staff.
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October 2023 by Tiana Grenier
The two women working in Pet Grooming at this location are absolute angels. I believe Kayla was the name of the woman who actually wrestled my overly aggressive chihuahua ,who was being a true jerk , and they got his nails cut! I’m overly excited maybe but these women are professional, sweet, and very strong! I encourage anyone who needs grooming services to come to this spot, the staff is incredibly accommodating and genuine ?#WWF
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October 2023 by thomas corson
It was a great place and experience
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October 2023 by Amy (Ohana-never forgotton)
Jackie is a great groomer...please stay...awesome service...
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October 2023 by Alana Kline
They were closed.
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October 2023 by Glender Sublet
Thanks Marcia for great customer service !!!
