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“Went in to find out costs of trade-in and Christopher R. was the best! He went through multiple scenarios, explained everything thoroughly, and was extremely patient with us! Would totally go back and ask for him!”
“Richard hands down is one of the best Sales Managers. We went into AT&T to ask questions about their plans and came out with four new Apple iPhones and great service!! In the process he has taken the time to address all of our questions and concerns. Thank you Richard for all your help!!”
“Casandra was absolutely amazing she really has the sweetest soul! She also made sure that I had everything switched over to my new phone before resetting the old one!”
“Went in today to get some information on my phone bill because I am having a difficult time with my health but the representative named Tori was extremely helpful and polite . I told her how I've been having a difficult time holding my device and seen this stand in store that could really help me out and she went above and beyond to see what she could do to help me . And it was a blessing that she could help me. I wouldn't dare go to another boost mobile .”
“I called in to get some information about unlocking my Samsung s20 phone and the gentleman that I spoke with was very friendly, professional and informative.I highly recommend.”
“Emmanuel was so extremely helpful and personable. He took the time to answer all my questions and was very helpful . I can’t think of any other time I have gone into a cellular store and had such a good experience. Will definitely return and request him if anything else is needed”
“Very satisfied with experience I got at this store. My phone broke and the rep was able to get a replacement very fast and helped me set up the phone and get my information fast. The rep was very kind in helping me setup the phone and guiding me through the process of getting the phone back working. Overall great experience and highly recommended this store.”
“The customer service is awesome Big AL was awesome he helped me and my husband with our phone needs will definitely be back to upgrade my husband phone real soon”
“I've been a customer for several years now, Chelsea is amazing! Not only did she remember things about my phone, customers would walk in and she knew the phone type, and any previous problems. Never a hard sale, upcharge, she will listen to the problem, give you least expensive options, and above all else, if they can't help you there honest about it.”
“W
e went to another store before the one that Rudolph manages, and we left because of poor customer service. So we went to his store and had the best service. Located at 11100 SW 93rd Ct Rd, Ocala, FL 34481. Manager's name is Rudolph bookwalter. Best service we ever got!!!”
“I was able to get in and out fairly quickly, and they not only fixed my phone for me but taught me a few things about it, too. He was fast, friendly, and professional. Great all-around service.”
“Great experience, repair was fast and very we reasonably priced. Being a small business owner myself I'd much rather support another local business owner than the chain stores. Glad I made that decision and I'll be referring Sam to others.”
“I recently visited the T-Mobile store on Silver Springs Blvd and it was one of the best retail experiences I've ever had! From the moment I walked in, I was greeted with a warm smile and immediate assistance. The staff, especially Lenny and Phil were incredibly knowledgeable and took the time to understand my needs.
I was looking to upgrade my phone and the team walked me through all the latest models, highlighting the features and benefits of each. They made sure I got the best deal possible and even helped me transfer all my data seamlessly.
The store itself was clean, well-organized, and had a wide range of accessories to choose from. It’s clear that customer service is their top priority. I left the store not only with a fantastic new phone but also with a sense of confidence in my purchase, thanks to the thorough and patient service I received.
If you're looking for top-notch service and a hassle-free experience, I highly recommend this T-Mobile store. They truly go above and beyond for their customers!”
“Juan Torres has re established my faith in AT&T after a king thy series of extremely frustrating interactions w your remote customer service team. He is a valuable employee for you and you’re lucky to have him.”
“I handle my personal and business T-Mobile dealings with this store and they are always ready and professional to take care of my needs! The entire team is great! They are friendly and full of knowledge.”
“I purchased a cellphone for my husband and the owner was especially helpful. The next day I went back for some help for something I didn't understand in the phones directions. He took the time to explain how to do it and answered any other questions I had about the phone. I was very happy with the service and would recommend this business to anyone.”
“I want to say that the service. I received it by Matt, which was amazing. This young man went above and beyond to assist me with the selection and final purchase of my phone. He showed great kindness and patience with helping me understand the different features of my new phone. I will definitely recommend him and will continue to seek his assistance.”
“Exceptional service from Liamaria Toro. I went in the Ocala store and was greeted so nicely by her. I told her what I was looking for. She cut straight to the chase and explained what options were best for me. She explained everything so thoroughly and efficiently. I appreciate great and good customer service. Liamara is great!”
“My phone was having issues with getting any signal at all. Jon was very patient and laid out my options and really went above and beyond with general device support. We ended up purchasing a new phone, but he helped get me set up and was very transparent and informative. He was very helpful and had a great attitude.”
“Thank you, Barbara!Not only was this store the only one to answer the phone, but my question was answered and even explained in full by the nice lady, Barbara, who answered the phone.Awesomesauce.”
“I was in this store twice this weekend. On the 15th to get my new iPhone set up. I want to sing the praises for Arianna who took care of me on Saturday the 15th. This young lady was absolutely fabulous! The service and interaction she had with me is what customer service is all about. I was then back in today June 16th to get my wife’s new phone setup. I was taken care of today by Yvonne and again fabulous service. Her interaction and service with me is again what customer service is about! Want to sing her praises as well! Both these young ladies and service I received were off the hook! Very well done!! I’d take care of them!! Thank you again for the fabulous service and engagement!”
10AM - 7PM
9590 SW State Rd 200 #1, Ocala
Mobile Phones
“Been going here for years. Love the staff and the phone service. Have recommended many people go here for customer service excellence and great coverage at a great price!!”
“They tried to help me, but unfortunately, I have a Note 10 plus, and apparently, I can't get the Cricket hotspot with my phone.Crazy right??? I'm going to have to purchase a separate, portable hotspot to connect all my other devices.”
“Excellent customer service from Maria…she helped me answer any questions I had over phones and helped me find the best phone that was just right for my daughter.. definitely will be back”
“Needed to have 2 phones upgraded so I called the store to see if they were in stock and spoke with Ava? I think. Went in and the district manager actually happened to be in the store and she helped me. Great service from both of them. Think they have a very difficult job but they handled themselves great! Very happy with my service there.”
“The folks at this store went above and beyond. Don't let the location keep you away these people are great. Thank you Jalynn, Ari, and Ryan! I know you made a special deal for us today to get us back on our feet. We can't thank you enough!”
“The customer service was the best I've seen in the whole Ocala , and also he looks for any best way to offers me the best deals for getting the iphone I want it , he also is humble and kind , other store they were very weird but here you feel safe .”
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“I had issues connecting my phone to my car and the rep was very helpful. They also made sure everything on my account was up to date and i was getting the beat deal.”