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“I called in to get some information about unlocking my Samsung s20 phone and the gentleman that I spoke with was very friendly, professional and informative.I highly recommend.”
“Went in today to get some information on my phone bill because I am having a difficult time with my health but the representative named Tori was extremely helpful and polite . I told her how I've been having a difficult time holding my device and seen this stand in store that could really help me out and she went above and beyond to see what she could do to help me . And it was a blessing that she could help me. I wouldn't dare go to another boost mobile .”
“Emmanuel was so extremely helpful and personable. He took the time to answer all my questions and was very helpful . I can’t think of any other time I have gone into a cellular store and had such a good experience. Will definitely return and request him if anything else is needed”
“Very satisfied with experience I got at this store. My phone broke and the rep was able to get a replacement very fast and helped me set up the phone and get my information fast. The rep was very kind in helping me setup the phone and guiding me through the process of getting the phone back working. Overall great experience and highly recommended this store.”
“I've been a customer for several years now, Chelsea is amazing! Not only did she remember things about my phone, customers would walk in and she knew the phone type, and any previous problems. Never a hard sale, upcharge, she will listen to the problem, give you least expensive options, and above all else, if they can't help you there honest about it.”
“W
e went to another store before the one that Rudolph manages, and we left because of poor customer service. So we went to his store and had the best service. Located at 11100 SW 93rd Ct Rd, Ocala, FL 34481. Manager's name is Rudolph bookwalter. Best service we ever got!!!”
“Juan Torres has re established my faith in AT&T after a king thy series of extremely frustrating interactions w your remote customer service team. He is a valuable employee for you and you’re lucky to have him.”
“I purchased a cellphone for my husband and the owner was especially helpful. The next day I went back for some help for something I didn't understand in the phones directions. He took the time to explain how to do it and answered any other questions I had about the phone. I was very happy with the service and would recommend this business to anyone.”
“Exceptional service from Liamaria Toro. I went in the Ocala store and was greeted so nicely by her. I told her what I was looking for. She cut straight to the chase and explained what options were best for me. She explained everything so thoroughly and efficiently. I appreciate great and good customer service. Liamara is great!”
“Immediate service, very friendly. Not my 1st rodeo with these guys and won't b my last. They're only in the Ocala Mall so it's not even the most convenient place for me to go. However their prices are spot on, service 5/5, speed 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐. I'm sure unfortunately I'll b back. Fortunately I'm sure they'll b there 4 me at that time. And Ask for Amhad.”
“Been going here for years. Love the staff and the phone service. Have recommended many people go here for customer service excellence and great coverage at a great price!!”
“They tried to help me, but unfortunately, I have a Note 10 plus, and apparently, I can't get the Cricket hotspot with my phone.Crazy right??? I'm going to have to purchase a separate, portable hotspot to connect all my other devices.”
“Excellent customer service from Maria…she helped me answer any questions I had over phones and helped me find the best phone that was just right for my daughter.. definitely will be back”
“I was in this store twice this weekend. On the 15th to get my new iPhone set up. I want to sing the praises for Arianna who took care of me on Saturday the 15th. This young lady was absolutely fabulous! The service and interaction she had with me is what customer service is all about. I was then back in today June 16th to get my wife’s new phone setup. I was taken care of today by Yvonne and again fabulous service. Her interaction and service with me is again what customer service is about! Want to sing her praises as well! Both these young ladies and service I received were off the hook! Very well done!! I’d take care of them!! Thank you again for the fabulous service and engagement!”
“Thank you, Barbara!Not only was this store the only one to answer the phone, but my question was answered and even explained in full by the nice lady, Barbara, who answered the phone.Awesomesauce.”
“Needed to have 2 phones upgraded so I called the store to see if they were in stock and spoke with Ava? I think. Went in and the district manager actually happened to be in the store and she helped me. Great service from both of them. Think they have a very difficult job but they handled themselves great! Very happy with my service there.”
“The folks at this store went above and beyond. Don't let the location keep you away these people are great. Thank you Jalynn, Ari, and Ryan! I know you made a special deal for us today to get us back on our feet. We can't thank you enough!”
“Everyone was so nice. I got what I wanted. They even went the extra mile and worked with me on getting everything transferred from my old phone. The service has been wonderful. And I think I will stay with Cricket.”
“Jorge is extremely nolagable, explained everything to my sister and myself. The service I've ever received anywhere in 61years, if he wasn't quite sure he called boost to verify! I would give 10 stars if I could. Wish there were more people like Jorge working today. Thank you very much. Best”
“I went to get a new phone naturally it was lousy Samsung which I hate but had to get it anyway because of Motorola didn't come with the deal that was on at that time and I'm tight on money being a disabled senior citizen homeless to boot.... I had to take what was offered and then had to turn around and go back in once the guy set it up to pay more money to get the part to plug in to the charging cord and into a 110 outlet to charge the phone and he said that they don't sell them that way anymore you have to buy them separate it's all about the money it's all about the business customer care isn't the greatest I didn't have my internet for quite a while I had to go back again and I didn't notice right off that the case that I paid for and the screen protector was not put on well and the case had already had a crack in it but that doesn't make any difference it's still protects the phone it took me forever of contacting Samsung and the Boost mobile carrier can just get my voicemail setup ????Another reason why I hate Samsung phones on a Motorola or an LG.....YOU CAN DO EVERYTHING WITH EASE ???SORRY SAMSUNG BUT YOU'RE READY TO BOTTOM OF MY LIST OF PHONES AND COMPUTERS AND TABLETS AND ANYTHING ELSE ELECTRONIC ESPECIALLY APPLIANCES ??????”
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“I had issues connecting my phone to my car and the rep was very helpful. They also made sure everything on my account was up to date and i was getting the beat deal.”