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“Went in today to get some information on my phone bill because I am having a difficult time with my health but the representative named Tori was extremely helpful and polite . I told her how I've been having a difficult time holding my device and seen this stand in store that could really help me out and she went above and beyond to see what she could do to help me . And it was a blessing that she could help me. I wouldn't dare go to another boost mobile .”
“I was able to get in and out fairly quickly, and they not only fixed my phone for me but taught me a few things about it, too. He was fast, friendly, and professional. Great all-around service.”
“I recently visited the T-Mobile store on Silver Springs Blvd and it was one of the best retail experiences I've ever had! From the moment I walked in, I was greeted with a warm smile and immediate assistance. The staff, especially Lenny and Phil were incredibly knowledgeable and took the time to understand my needs.
I was looking to upgrade my phone and the team walked me through all the latest models, highlighting the features and benefits of each. They made sure I got the best deal possible and even helped me transfer all my data seamlessly.
The store itself was clean, well-organized, and had a wide range of accessories to choose from. It’s clear that customer service is their top priority. I left the store not only with a fantastic new phone but also with a sense of confidence in my purchase, thanks to the thorough and patient service I received.
If you're looking for top-notch service and a hassle-free experience, I highly recommend this T-Mobile store. They truly go above and beyond for their customers!”
“I handle my personal and business T-Mobile dealings with this store and they are always ready and professional to take care of my needs! The entire team is great! They are friendly and full of knowledge.”
“Amazing service. I talked to John about an antenna at the Ocala office. He was extremely knowledgeable on what to expect. Brandon came the next day and installed the antenna system. He was also extremely professional explaining what he was gonna do and get my approval. The system exceeded my expectations and the company showed real class. Something you don't see that often anymore.”
“My phone was having issues with getting any signal at all. Jon was very patient and laid out my options and really went above and beyond with general device support. We ended up purchasing a new phone, but he helped get me set up and was very transparent and informative. He was very helpful and had a great attitude.”
“The folks at this store went above and beyond. Don't let the location keep you away these people are great. Thank you Jalynn, Ari, and Ryan! I know you made a special deal for us today to get us back on our feet. We can't thank you enough!”
“My husband and I were in the store on June 28th. Thank the lord for Debbie. We were in the store for probably two to three hours. She had to do a lot of things to transfer a phone.Set up a new phone. It was one thing after another. We appreciate you Debbie and thanks for everything!!! Five ?”
“I went to get a new phone naturally it was lousy Samsung which I hate but had to get it anyway because of Motorola didn't come with the deal that was on at that time and I'm tight on money being a disabled senior citizen homeless to boot.... I had to take what was offered and then had to turn around and go back in once the guy set it up to pay more money to get the part to plug in to the charging cord and into a 110 outlet to charge the phone and he said that they don't sell them that way anymore you have to buy them separate it's all about the money it's all about the business customer care isn't the greatest I didn't have my internet for quite a while I had to go back again and I didn't notice right off that the case that I paid for and the screen protector was not put on well and the case had already had a crack in it but that doesn't make any difference it's still protects the phone it took me forever of contacting Samsung and the Boost mobile carrier can just get my voicemail setup ????Another reason why I hate Samsung phones on a Motorola or an LG.....YOU CAN DO EVERYTHING WITH EASE ???SORRY SAMSUNG BUT YOU'RE READY TO BOTTOM OF MY LIST OF PHONES AND COMPUTERS AND TABLETS AND ANYTHING ELSE ELECTRONIC ESPECIALLY APPLIANCES ??????”
“Excellent customer service from Maria…she helped me answer any questions I had over phones and helped me find the best phone that was just right for my daughter.. definitely will be back”
“This is an actual Company store and it shows. After years of terrible service at the numerous authorized retailer locations I brought my father here today not only saved money but got service with a smile.”
7:30AM - 4:30PM
3001 NE 21st St, Ocala
Internet Service Providers
“Excellent customer service for new hookup. Paul and Michael were very efficient in the hookup and then totally helpful and accommodating in explaining the wi-fi system and making sure all our devices were up and running.”
“The community I live in uses Zito Media to provide the internet. We pay a monthly fee of $49.99 for 200 mbps. That’s plenty for my needs. I never have issues with streaming video services like Amazon Prime, Netflix, or YouTube. I can recall only one time the internet was down and within the next half hour it was up and running. The customer service are very friendly and the technicians are very helpful and knowledgeable.”
“Had a line hanging in my yard, Mike came out and did the job great and very people friendly. He take alote of pride in his work. He claimed the latter fix it correct. 3 week prior to him guy came out and just rapped the line to the house and came down then going to the pole and seeing the strap was broke like Mike did. Amazing job mike and great to see people still taking proud in there work. Jose his supervisor on PTO but should reconze this great employee.”
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“Casandra was absolutely amazing she really has the sweetest soul! She also made sure that I had everything switched over to my new phone before resetting the old one!”