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July 2024 by Amanda Malak
Slow down
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July 2024 by Kristal Ortiz
Called today 20 mins before they closed. Held on phone for 5 mins and lady picked up and when I said my sons name and date of birth, she said oh can you wait a min. She put me hold again and then they closed the pharmacy and left me holding on phone for 25 mins. Just so she can get out and not work anymore. Unbelievably lazy with NO work ethic or customer service. Don't care at all! Not nice to do to your customers. There was zero reason to put me on hold either. She just picked it up and took the call and I know they close at 8pm so I had a feeling she did it and call the front and found out they closed and left me on phone! Terrible customer service! Front desk lady was super nice and understanding but how ridiculous to do that to customers. I hardly ever file complaint with Corp but this did it for me. Not acceptable! Do better!
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June 2024 by Alex Sierra
Yet again another horrible experience here. The staff is always rude and cant be bothered. After already waiting 20+ minutes in line at the pharmacy they slap this sign up and shut down. Refused to speak with me. They left my self and many more customers upset and waiting. This is not the first time this has happen. I will be chaning pharmacies, this is absolutely the worst pharmacy ive ever been to.
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June 2024 by Anna Smith
This is by far the worst pharmacy location in the history of pharmacy.
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June 2024 by raymond johnson
Changing pharmacies today...tired of the rude disrespectful ppl that talk to you on the phone if you can even get someone to talk to you. Owner should know business would increase 75% if workers didn't place customers on hold for over 30 mins or never come back to them at all
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May 2024 by Emily Rochlin
The most incompetent pharmacy I've ever dealt with.
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April 2024 by Evan Lancer
This place has gone down. Blame it on poor cvs magmt in hiring and training pharmacy employees to always say the same things that there in training there and overly busy ect.. it's only busy because these people have to have training to no how to be more polite or even pretend to like there job and get hostile, after being told 3x now on separate occasions this has happened in 6 months to be told one thing and they say another when which case it's not and you wait in line 30 min and listen to the phone ring and not one person even attempts to answer phone... the people in front are busy the crowd in back have turned into a laughing stock of your company mgmt hiring methods ..this used to be a nice store.
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February 2024 by mark wood
Self checkout
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January 2024 by SheSpeaks
I left CVS as a customer many years ago for Walgreens. I decided to try them again recently to by regret. Leah the manager on duty on 12/28/23 was one of the rudest and unprofessional person I've had to deal with. I would strongly suggest patronizing their competitor Walgreens. Atleast Walgreens knows how to treat their customers. The people who essentially provide them their paychecks. I sincerely hope Walgreens will continue to build stores near every location a CVS is. If you don't know how to treat customers you shouldn't have a job especially in a management capacity.
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December 2023 by Jessica Lopez
I haven’t had to pick up a prescription in years; upon walking up to the counter, the older gentleman pharmacist was immediately short and rude about asking for my name and date of birth.I already had an issue with my doctor sending me to the wrong CVS, he then told me he didn’t have it ready yet ( when I showed up an hour after having left the doctors) and that it’d be another 45 minutes and then immediately disregarded me to speak to the next person in line. Sitting here waiting, I listened to this man continue to be rude with each guest he had. Never will come to this CVS again and I hope that these employees can be addressed about how they handle their customers and maintaining a better attitude and more helpful demeanor.
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December 2023 by Brittany Lockwood
The pharmacist today was extremely rude, and confrontational. Lecturing me on how I should have called, how I must not be signed up for texts or using the online panel because it would have shown there was an issue with my insurance. Smug, rude, and condescending. Honestly, being in healthcare myself, and having previously work in pharmacological retail, this gentleman should be fired. Disgusting way to treat clients.
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December 2023 by Cinthia Maynard
I called the pharmacy and talk to a gentleman to see if my prescriptions are there, he said yes they will be ready in a hour.I get there and they only had one ready, so I asked about the other three. He said he only filled the antibiotic “BECAUSE ITS THE MOST IMPORTANT” and I can pick the other up tomorrow.WHY WOULD I DRIVE TO PICK UP ONE SCRIPT. I then asked if the inhaler was not important for my daughter who just got out of the hospital for breathing issues.What in the world.
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December 2023 by Gina Fox
I just have to say how disappointed I am in Store #5231 Ocala, Florida.I was released from the hospital yesterday (Wednesday) and had an appointment with pain management the next day. The hospital MRI showed a mass the size of a golf ball in my sacrum. The pain I was in was excruciating. I had been given Percocet and morphine. The hospital anticipated transferring me to Gainesville for surgery, but thought the time to transfer would be long. My husband thought he could care for me.When on pain management in Florida, out of the hospital setting you cannot be prescribed pain medication. So we saw my pain management Dr and she prescribed the pain medication needed and wrote a memo stating the reason for the medication.We went straight to the CVS. It was 6:00 pm and the pharmacist said he wouldn’t have my medication until tomorrow (Friday). I asked really. He said maybe but not likely. That there was only the 2 of them and they aren’t filling anymore prescriptions because there is only 2 of them and the girl is working the window.Under any other circumstance, I’d be understanding. But not this. Not at all.
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November 2023 by Marielys Miranda
Today I went to this Cvs pharmacy and the lady from the drive thru part and Mr. Jason helped me after an hour and a half of bad treatment and giving my information they told me that my appointment was not available I received a text message Due to weather problems my appointment was canceled and they told me that they were not going to give me my vaccine without words very bad service if I could remove stars I would give it zero.
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October 2023 by Maggie McCann
Nice in person, once they acknowledge you. The one lady with the colorful hair and long nails, I love her! They are awful on the phone. Was on hold for 7 minutes and got hung up on!
