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November 2023 by luis berrios
my father took his RV generator to the service department in Ocala to get worked on, because after 3 different shops looked at it they were left stunned. Ben and his team were quick, efficient and most importantly made the right choices and the RV generator was fixed. thanks Cummins of Ocala.
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November 2023 by jerry ammerman
Excellent facility, great people, and expert service. Highly recommend this facility to anyone in need of repair or service.
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November 2023 by Anthony Fannin
If I could give 0 stars I would had a customer's unit in there for a no run issue after an initial quote of $1200 for the repair.He was contacted by the cummins repair shop again After the initial Repair was performed and told he needed a carburetor as well. ( Was this the problem the whole time?) Bringing the bill to over $2000 on a 4Ky unit . I had to retrieve the generator from the repair facility To reinstall it in the RV where it was originally installed at. And not only was the unit still dirty and dusty. Looking like they never touched it and offered 0 cleaning services. Just a simple wipe down would have sufficed, but then all of the bushings on the bottom of the base for the generator were damaged torn or worn out. When I called BEN at Cummins of Ocala to speak with him about the issues and see what we could do to resolve it or maybe help him prevent these issues in the future. I was met with nothing but friction as he has 0 customer skills and 0 ability to be Accommodating in his role and should not be working directly with people basically telling me it's my problem now as it's my customer, I was simply the middle man that removed and reinstalled the generator for him. It's his customer that he should be taking care of and clearly has not done I was told for another $2000. We could get the bushings replaced after removing it again, which is obviously. Not what I was hoping to hear. Nor expected as another business owner , generally when doing repairs If you notice other things going on, you use that opportunity to upsale more work, make your own shop more money and make the customer happy in total with the repair. I will not be bringing any more generators to the shop. As dealing with Ben is now the last thing I want to do with my day. Don't fall victim to these tactics. There are a limited amount of certified cummins Facilities in the state, but do yourself a favor and choose another one. They are doing the bare minimum at best at this location. The Cummins name demands more respect. Do better, guys.
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October 2023 by Shane _
Newmar Dutch Star was brought in on Feb of this year to work on exhaust brake paid a lot for the parts and labor. 7 months later it totally failed and we are back in a shop fixing what these guys did. Was not put back together correctly and that is why it failed. Would never ever go back to these guys again.
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July 2023 by Emory D.
Service Manager Ben was very responsive in getting me an appointment for warranty work on my RV Onan Generator. Had the issue quickly diagnosed and repaired in a timely manner.
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May 2023 by dawn welcome
Just left the dealership. Had some work done on my generator highly recommend this dealership can’t thank them enough.
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April 2023 by emily murphy
Top notch in so many ways. Brandon (Ted) worked on our motorhome, figured out what 3 other places could not. He’s a hard, conscientious worker. John the manager operates a well run shop. They will do their best to diagnose the problem and fit you into their schedule as best they can. We highly recommend this location. Thank you to all of you.
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April 2023 by Shannon Sullivan
Very disappointed in how much they charged my husband who is a disabled retired Vet over $600 for somewhat of a diagnosis! They called and said it would be over $4000 just to actually find out what is wrong with it.
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April 2023 by Martha Lang
Customer service was superb! Jarrod spent additional time on our coach to diagnose an ongoing problem and Chase was very professional with our oil change and chassis lube. John the Service Supervisor was very informative and did not give us a hard sale for anything. Some of the best customer service we’ve had in a long time. Highly recommend!!
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April 2023 by Michel Jacques
I was at Juniper Springs campground and my generator on my Winnebago Era wouldn’t start so I went to Cummins without an appointment to see if they could help me. The service manager was there and he came out to check a few things, we made it start and we tested it with the air conditioning and everything was working fine. Maybe it was just my batteries that were not powerful enough to start the generator, maybe it was dirt in the propane lane… we don’t really know, but the main thing is it’s working now, and I feel more confident that the problem is behind me and if it occurs again while I am here, I know where to go to have it fixed and get great service. Thanks again Mr. Ben for your help, you were really nice to me.
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February 2023 by Teresa Deardoff
We had a great experience with Cummins! We arrived the night before our appointment. They have a fairly large parking area with a few electrical hookups if you come in after hours.Was a pleasure to work with John and all the service personnel, the mechanic worked inside the coach engine without leaving a trace. We would highly recommend Cummins of Ocala!
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January 2023 by Robert Sedor Jr
My only complaint is they didn't communicate with me about when my coach service was complete. My calls went to a call center and it took 5 calls and over an hour to find out a status. I suggest that you get a direct phone number from the service manager so you can contact them.
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November 2022 by Kevin Kallsen
I only trust Cummins to service my engine and my generator.
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November 2022 by David Ferguson
Jared in service is awesome and all the mechanics in the shop! I knew this was a place I could trust with my truck. I’m driving it now with peace of mind.
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October 2022 by C. Weber
Talk about professional! You won't be disappointed taking your generator here for service. They have been in business for years because they know what they are doing. Our generator in our motorhome was not working properly. We brought it here and they did the complete service and fixed the problem the same day! All the pricing was up front. No pressure to have any other work done. Highly recommend this business!
