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February 2024 by Linda Burke
I used to love this place. Sadly, over 2023 the boarding care/service has drastically declined. My dog came home in such bad shape recently that I cannot see ever taking him back. I emailed the owner for some answers but never got a response. It really saddens me because I trusted them with my precious boy and they really let me down.Update: The owner did eventually contact me. He apologized and said he is working on getting things straightened out. He offered me a partial refund but so far I have not received it.
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January 2024 by Jason Inman
We had a great experience here. Last minute needs to board our Lilly and they took care of us. Needed to add a couple days to get through the holiday and they were happy to accommodate us. She got a fresh bath and a nail Trim to go. Thank you all for taking great care of our pup!
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December 2023 by Mirna A.
If I could give 0 stars, I would. They are not responsive, not professional, not sure if they care about my dog's well being unfortunately. I recommend you look for pet care elsewhere.
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November 2023 by j klokis
I've been going to cuddlebugs and boarding my bully for 4 years now and never had any issues. She loves the staff and the daycare. Over her stay last week, unfortunately something happened and she cut her paw before I picked her up, which required me to take her to the emergency vet on a Sunday after I could not stop the bleeding. The associate working did not know exactly how it happened. After calling to speak with Steve (owner) he was very understanding, empathetic, and apologetic for what happened. I understand accidents happen as well and sometimes these types of things cannot be avoided, however Steve was very professional and offered to refund the entire cost of the board, along with half the medical bills, which I was happy with. He handled the situation perfectly, I will be bringing Cinder back in the future.
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November 2023 by Rex Yeagley
I would NOT recommend anyone to take your dog here. Before we left when dropped our dog off, I asked for a tour of the place. First red flag! I didn't like that! Second, when we picked her up, she stunk bad. Her ears were filthy! I just didn't get a good feeling after leaving. That was our experience. Just wondering what they have to hide from not giving tours.
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November 2023 by liz yeagley
Recently boarded our dog at cuddlebugs. Friendly staff however couldn't reach someone on the phone during the stay. She was quite stinky and had dirty ears when we picked her up. She was Happy and calm at pick up. I was a day late but they were very nice about it. I don't know if I'll leave her there again
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November 2023 by Maxximo 342
Absolutely not a fan. Facility smells like they don't clean well. Boarded our dog there for the day. They were given explicit instructions on our pups feeding schedule and brought his food for him. When we picked him up at the end of the day I asked about his feeding. I was told he didn't eat well. When I inquired about his food container, they went back to get it. When coming from the door to the back the person was putting the lid back on the container as if she had just open the container. I suspect they just dumped his food. Our dog came home and our suspensions seemed confirmed when our boy acted as he hadn't eaten since we dropped him off. Also he smelled so bad. I will not be going back there.
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October 2023 by Jonathan Rivera-Rose
Cuddle Bugs has been an absolute lifesaver for our family and our beloved fur babies! From our 105 lb German Shepherd Cain to our loud and hyper Schnauzer Cookie, we always feel safe and reassured when we have to leave them in their care.What truly sets Cuddle Bugs apart is their unwavering commitment to pet safety and well-being. Our dogs come home groomed, happy, and healthy after every stay. It's evident that they receive the love and attention they need, making our time away from them worry-free.Knowing that our furry family members are in such capable and caring hands is a tremendous relief when we have to travel. Cuddle Bugs has become an essential part of our lives, and we are incredibly grateful for their exceptional service. We can't recommend them enough to anyone who cherishes their pets like we do!
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October 2023 by Susan O.
Smells like urine when you walk in. My dog came home smelling of it. She appeared to have been laying in her own urine as her fur was covered in it. The second day I brought her she had refused to go in. I had to pick her up to get her in. She is used to another doggy day care but it is under renovations right is so I was trying an interim place. I will not be back.
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September 2023 by Jonathan Rose
Cuddle Bugs has been an absolute lifesaver for our family and our beloved fur babies! From our 105 lb German Shepherd Cain to our loud and hyper Schnauzer Cookie, we always feel safe and reassured when we have to leave them in their care.What truly sets Cuddle Bugs apart is their unwavering commitment to pet safety and well-being. Our dogs come home groomed, happy, and healthy after every stay. It's evident that they receive the love and attention they need, making our time away from them worry-free.Knowing that our furry family members are in such capable and caring hands is a tremendous relief when we have to travel. Cuddle Bugs has become an essential part of our lives, and we are incredibly grateful for their exceptional service. We can't recommend them enough to anyone who cherishes their pets like we do!
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September 2023 by Zach W.
customer service and price is great and normally easy to get boarding with my last minute plans. but I paid for two baths 1 t the beginning and 1 same as pickup date and a mail trim. none of these happened. I called day of pickup and they said she already got her bath today. picked her up and I couldnt even leave breath in my car on the way home with her, she smelled so bad. bathed her when she got home and a flood of dirt and hair came off her. and mail services were never done. I would recommend this place for easy and quick boarding but make sure your service you paid for are done before you leave with them!!
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September 2023 by Stephen Attaway
We had a last minute vacation opportunity pop up and Cuddle Bugs was more than happy to accommodate us for the first time. The prices were extremely reasonable and the customer service was top notch! We can tell our boys Duke, Isa, and Zach were cared for and even had reports on how they played with other dogs each day. We will happily make the drive from Gainesville for any future trips. Thank you to everyone who helped take care of our wild childs this weekend!
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August 2023 by Tanya “Getan74” Ross
We boarded our dog for 8 days. The care and attention he received was exceptional. Planning another trip and I am most definitely calling CUDDLEBUGS Pet Resort again.
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July 2023 by Brady Thomas
my 2 dogs didn't wanna leave. my dogs were very well taken care of. very reasonable prices. we will use again in the future. thank you so much from the Thomas family.
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April 2023 by dari
If you love your dog don’t send them here. Our dog stayed here for two weeks since we were going out of state for Christmas and New Years. He was neglected. When we were out we called two times to check on him.They said he was fine and said they would send pictures of him. We never received any pictures. When we picked him up he looked extremely skinny you could literally see the outline of his ribs. He looked like he was not eating for DAYS. The bag of food we left for him was given back to us full. And apparently they had him in a cage, which I was not aware of because if I knew that I would have found another place for him because he is not cage trained. Which is something they should ask before they put them in cages.After his stay here he was very aggressive and did not like when the kids would get near him. I have no clue what they did to him but he will never be coming here again.
