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October 2023 by Thomas Hutchinson
They kept us informed every step of the way. Delivered the finished job on our inside (early) date Car was cleaned inside and out. Perfect
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October 2023 by Renee Moorehead
Couldn't have picked a better place to repair my car! Shawn was amazing, never leaving me out of the loop, of progress being made. On picking up my car, I was shocked on how beautiful my car looked! Everyone was so nice! Making me feel like family. THANKS AGAIN. P.S. I had to share the excitement with everyone on social media, how great you all were. ?
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October 2023 by Ruth Nott
Friendly, knowledgeable staff. Kept me updated on repair progress. Work completed on time. Car looks like new!Services: Painting
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September 2023 by David Summerfield
Outstanding customer service and willingness to keep the customer informed. It's the old style of business model. Work done was 100%, done correct, and better performance was achieved for the handling of the vehicle. Job well doneServices: Steering & suspension repair
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September 2023 by Diane Salkey
I am so happy that I choose to take my car to Joe Hudson Collison Center at 1511 SW 18th Ave, Ocala, FL 34471. I had one of the most amazing experiences which I was not expecting. Debbie explained everything to me in laymen’s terms and kept me informed throughout the entire process. I felt more like family instead of a customer. My car looks amazing, and it was returned to me in record breaking time. I recommend Joe Hudson Collision to everyone because I know that they will receive the amazing service that they deserve.
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September 2023 by Jovennie Fray
I was very pleased with all whom took care of me, Especially, Shawn. He definitely knows what he is doing and is always kept me on top of what was going on at all times.Services: Painting
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June 2023 by Pj Espinal
Duncan was such a big help. He explained everything as often as I needed so I understood what the process and was super nice in the process. The shop got our car finished super fast and perfectly! We will always highly recommend this collision expert shop!
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April 2023 by Jerry Gautcher
So I hit a deer..... I needed to get my car fixed ASAP. I went and spoke to Shawn, and this guy was awesome. He was cool to talk to, and he was honest. He kept in contact with me every day and let me know what was going on. The whole staff was great, but Shawn went the extra mile. I hope I don't have to see them again but any body work that needs done, I highly recommend this crew!
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April 2023 by Joe Pine
Called in as I went to the Ocala West location and was turned away was not happy with the way I was treated. Called joe hudson ocala east spoke with Daryl the receptionist and was very helpful as she let me speak with Brandon the manager who told me to come right over and he would take a look at my vehicle. The customer service was very welcoming and I am very happy with how quick and efficient they were. This is my 3rd time having my vehicle repaired here so I speak from experience.
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April 2023 by Cody R
Joe hudsons made my car look better than before I got in my wreck, super fast service, kept me up to date on all repairs. Could not be happier. Thank you joe hudsons
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February 2023 by Carl Spencer
Went in for an estimate on the front bumper to be replaced said it'd be about a week before they could write an estimate must be nice to be that busy I'll see if I can find someone else
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January 2023 by Camero Reilly
I dropped my vehicle off on 12/5/22 and dealt with Duncan Fernandez, who initially stated that my vehicle would be finished on 12/19/22. On 12/7, Duncan said that my vehicle would be done on 12/12 (a week early). On 12/9, Duncan called me at 4:50 and told me that my vehicle would not be done on Monday but would not be done until 12/21 (2 days past the original due date). Duncan stated that he did not call me because he had 17 other cars to deal with that day.On 12/20, I received an automated text message that my vehicle was getting pushed back until 12/23. Frustrated, I called and was put on hold for an ungodly amount of time before Duncan finally answered. I asked for an explanation of why my car was being extended again without notifying me that there was an issue. Duncan became very aggressive and stated that the hood that was shipped to them came in damaged, and that the new hood they ordered had just arrived. I understand that things happen, but I was not notified when the hood arrived damaged and that another needed to be ordered.I was then told that there was a possibility that my car would be done the night of 12/21, and that I would be receiving a phone call about any new information.On 12/22 (after being told it might be done the day before and I would be receiving a phone call), I had not heard anything from Joe Hudson and called them wanting to know what was wrong with my vehicle. Duncan answered the phone and made up an excuse that he had 12 other phone calls to answer for vehicles that he processed after mine. After voicing how frustrated I was with the lack of communication, Duncan stated, “When I called you the other day and spoke with you… we came across another problem and the vehicle won’t be reassembled right, so we had to order another part.”I corrected him stating “No sir! I called you! There was no intention from anyone at Joe Hudson to let me know that there was another problem reassembling my vehicle, and my car’s completion would be getting pushed back AGAIN.”My vehicle was finally completed on 12/30/22. Brandon, the manager, claimed multiple times that there was no excuse but never issued an apology.I do not recommend Joe Hudson on 18th Street in Ocala TO ANYONE!! I can confidently say that Joe Hudson’s Collision Center does not care about its customers. I had been lied to CONTINUOUSLY by Joe Hudson’s for TWENTY-FIVE DAYS! DO NOT TAKE YOUR VEHICLE HERE!!
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January 2023 by vince cianciolo
Scheduled the repair date in advance with hope it could speed the process. Nope. Parts are order when vehicle is dropped off. No work begins until all the parts arrive. More parts needed more delay. Car window won't work ordered new parts twice only than have to take to dealership for repair. Brought back due to interior lights not working and fixed. Door check links appear to be corroding and is less than 6 months old. Door check link bolts dropped off now door flys open. Need to bring it back again. Over 6 weeks in the shop and close to dozen visits. Provided feedback to HQ and never heard a word.I would not recommend Joe Hudson's.Services: Painting
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January 2023 by Pyro Princess
Duncan is the manCame in after a side swipe and my car was looking rachet but now I've received it back it looks brand newThank you so much Duncan you were amazing and so helpful and kind I couldn't ask for better service ❤Services: Welding
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November 2022 by Robyn Lee
Brandon really knows what he is doing, if you need honesty take your car to JOE HUDSONS.....
