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August 2023 by Victoria wolanski
There should be an option for NO STARS!!! This business is truly unprofessional and rip offs. They give your reservations away, half broke down trucks, and charge a lot more than they advertise. When you call customer service you wait on hold for at least an hour then pass you back and forth between departments because they are clueless on their job duties. Then they tell you how to move because you moved incorrectly! Highly not recommended!! Don’t waste your time! This company needs to be shut down!!
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August 2023 by Cristina Hamill
Reserved a 15’ truck about 40 miles from apartment. When we got there the truck wasn’t available (“didn’t anyone call you? No!). Literally no one in line got the car or truck that was requested. They wouldn’t call around for any vehicles for anyone. Obviously the guy who works there has no authority to help and the company has left him to face the ire of several annoyed customers.Just try someplace else and save yourself a lot of grief.
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November 2022 by Martha
This location came through when Enterprise didn't show up for a Saturday reservation that I had. We were able to rent a moving truck within minutes. The staff is super friendly and informative.
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September 2022 by M Q
This location came through when Enterprise didn't show up for a Saturday reservation that I had. We were able to rent a moving truck within minutes. The staff is super friendly and informative.
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July 2022 by Jim
The worst customer service I have ever experienced - Reserved a Cargo Van over a week in advance for a cross country move. I even received a confirmation email from them 24 hours prior confirming my reservation. I showed up an hour before my 12:00 Reservation and NO Cargo Van was available - I was told the van had not been returned yet. I Left my phone number and waited over 4 Hours for a phone call from them - I Received No phone call! Needless to say my plans are completely destroyed because of this. Not to mention I tried calling there all morning and kept getting disconnected trying to speak with a human. ZERO STARS!!! Very unhappy! Very dissatisfied -
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March 2022 by Martha Q
This location came through when Enterprise didn't show up for a Saturday reservation that I had. We were able to rent a moving truck within minutes. The staff is super friendly and informative.
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November 2021 by Vicki W.
Rented a car through Budget due to a car accident on 75. Tow truck took me to the auto to pick up the car & the rental agent told me that they don't give out cars the same day they are rented. WTH? Seriously?!?! Who has ever heard that before? Guys were absolutely awful & said no car. Even though I had a confirmation number.
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October 2021 by Linda M.
We rented a large van a month in advance to go on a trip with our extended family. My husband talked to Justin (he had to go in there as they NEVER answer the phone) who told him we could add the additional drivers by having those drivers (myself and my older son) come in at any time to give our licenses to them. I went in, but Justin wasn't there. Ricky is the king of bad customer service. He said we couldn't add the drivers except at the time we pick up the van. My husband went back the next week and talked again to Justin who said as long as my husband is there, the additional drivers can be added at any time. My son and husband met at the office to add my son to the list of approved drivers. Unfortunately, Justin wasn't there, and Ricky stuck to his story that it can only be done when picking up the van. My husband asked to see that in writing. He refused. My husband asked for his business card. He doesn't have one. My husband asked his name. He would only give his first name, and said they are not allowed to give their last names. Ricky is on a power trip. NEVER AGAIN! Do NOT visit this Budget location if you need to rent a car!!!
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October 2020 by gypsie Pearl
The truck i got was obviously not inspected before renting it out. The truck was loud and shook the entire trip. I had to drive much slower then I should have due to the shaking and uncontrollable pulling to the side. There were ants all over inside the driving area they were crawling all over the cup compartment and dashboard. Now there is a charge on the credit card used to rent it with no email explaining any of it. I expected much more from a company I thought was reliable and I could trust.
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September 2020 by lyn xedis
They were helpful at all. The associates that we talked to blow us off like we were nothing. I'm disappointed with their services. Especially seems how we have a broken trailer that needs to be replaced.
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June 2020 by Joe Lee
I generally do not write scathing reviews, however this place deserves one.! I made a reservation online received my confirmation number went to pick it up and was told that my confirmation and reservation were not being honored today. No apology no excuses no reason! This place is a freaking joke!
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March 2020 by Ivette
Very nice people and NO problem with check in or out :)
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October 2019 by Lina Atkins
If I could rate a -5 I would! Justin is a liar and doesn’t need to be running this location! We were forced into insurance we didn’t want when we reserved this vehicle online initially and were told that if we didn’t have semi insurance he wouldn’t give us the vehicle. He also stated that if we didn’t take the road hazard we wouldn’t be able to call for help on the road because it would come out of our pocket. We were informed by corporate that we were not required to purchase insurance. We called customer service multiple times and we were told we’d get no assistance with this issue until the truck was checked back in. Today Justin tells us that he’s doing nothing that we signed the paperwork and just because we didn’t use it doesn’t mean we get money back. He claims this is the back end of the deal now so he doesn’t have to do anything. I’ll contact corporate next. We also had multiple issues with the truck along our 28 hour drive and with the fear of not being able to use road hazard because it would come out of our pocket we made a 2 day trip take over 4 days. Never use this location!!
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August 2019 by Amy Hare
They are liers here. We just rented a budget truck no insurance 1 month ago. This cracker Jack dude is trying to force 129 dollar insurance. We told these men no opting out and they refused to rent us the truck. Never ever rent from here
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August 2019 by Kea Parkyn
Everyone who helped us was professional and friendly. Our move went perfectly!