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April 2024 by ALEX J
You can reserve anything you want online. But they're not going to have any of it once you get there. The only reason they've got one star is because they don't have 0 stars.
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March 2024 by Jamie Eater
This budget location has offered poor customer service for years… sadly, I had a return there this morning and once again they were a disappointment.They charged me a 2 day rental for a true 24 hour rental… in the agents defense, I dropped the car a little after 9:30am EST…. I rented the car yesterday in Destin around 8:30am CST… so… almost 24 hours on the dot… (maybe a 10 minute difference)So I was charged an additional days rental and fees….We have a big account with this company so the charge is not the issue…It customer service… and while it seems Budget on Pine has changed management, they’ve not improved in their customer service… it was honestly shameful. No grace at all… and my service rep tried owning NO Grace for ALL of Budget… unfair. Untrue… several budgets have been very forgiving over the 20 years we have been doing business with them. Just not on Pine in Ocala!
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March 2024 by Deborah S Marek
Great service and the process is so fast and simple.
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March 2024 by Fredda Kemp
Budget Rental Car Ocala offers poor service at pickup & upon return of car. At pickup clerk would not answer ?s about operating the car & had no one there to do so. Upon turn in, very unfriendly. When I asked about a receipt his reply was ‘Do you want one!?’ I wouldn’t have asked if I hadn’t wanted one! Then he said he couldn’t provide because he couldn’t print h til end of day computer catch. That’s absurd!! While he did offer to email & did do so, he should have been able to courteously provide it without my asking!!The vehicle was also poor!!
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March 2024 by Heather M
Pick up and drop off were quick and easy. The staff was very chill and polite. Be sure to read all the terms and conditions so you will know about things like the $200 hold that will be held in addition to the rental cost until you return the vehicle.
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March 2024 by Diane Dufresne
Budget staff was excellent. Car in great shape and got 34 mpg
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March 2024 by Patricia Mcelhenney
Nico at the Silver Springs location in Ocala Fl is amazing. He is professional and fast. He gets us checked in and on our way to our next adventure . Thanks Nico for always being so helpful and professional ! If I could give him 10 stars I would.
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March 2024 by Marian Young-Cooper
The pickup and drop off were quick and simple. The main reason I didn't give a 5 star review is because I was not told of the $200 deposit over the phone when I made the reservation and I feel like that is a key piece of information that should be known ahead of time.
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March 2024 by Nev Freeman
Never again will I book here...... if I could negative star I would.We had family coming from out of state for a visit and needed to rent a 7-seater while my 7-seater vehicle was in for repairs. We booked 8 days in advance, we went to pick up the rental only to be told sorry we don't have a 7 seater, but we have 5 seater available!!!??? Nooooo ?Family was landing in 4 hours at Orlando Airport an we needed exactly 7 seats, not a 5 seater.They just said sorry nothing we can do but we can rent a 5-seater... so annoying while we scrambled elsewhere and got a 7-seater from another company.Crazy thing is that this is the second time it's happened at this location..Never again will I use budget, not worth the hassle or stress.
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March 2024 by Brian Ross
We have been to this location and every time it has been the best experience over and over again. We are in and out with no problems. Nico usually helps us and he is fantastic. Thank you for all your help!
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March 2024 by ryan and rhonda Ullsperger
Do not use this location!!!! Showed up with a reservation. They did not have a car for me. Did not have a phone number to contact me but could see my reservation but had no cars to rent. Of coarse there were cars out front. Refused to give me anything in writing. Then I received my credit card statement and they charged me. Serious Fraud by budget.
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February 2024 by Manny N
I returned my car three days early to budget they only saved me $10 I told him I'd rather keep the car they said sorry you can't have it back it's checked in
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February 2024 by Brian Miller
Great neighborhood location, always friendly and helpful.
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February 2024 by Kyle Christerson
Staff was helpful and professional. The car (Dodge Challenger) was clean and drove spectacularly. Will rent from them again.
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January 2024 by Vip “Rai like Rye bread” Rai
Same place as Avis. Just dropped off a friend who’s very satisfied there and rents regularly! I have no personal recent experience here.
