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November 2023 by Fred M.
My BMW X3 broke down on the way to a wedding, I had a 5 hour drive ahead of me. My battery died and my light switch was broken, at 5pm I arrived at this dealership after getting my car towed there. I came in on short notice and they closed at 6pm. The service staff was more than helpful and understanding to the problem I was facing and was able to help me identify the problem with my car and come to a solution. They were able to fix my car within an hour to get me back on the road knowing that I was in a tough spot. I couldn't be more thankful for how they treated me! Highest of recommendations to this dealership and what a great staff! If you're nice and treat people with respect it's amazing what people will do for you in return! Incredibly thankful! I will take my car back here whenever I have an issue even though I live in Tampa!
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November 2023 by Dre A.
Very good customer service. The waiting area is very nice with many snacks, coffee, and refreshments. Sheik is my service advisor and he's very knowledgeable, kind, professional, and helpful. I recommend this BMW dealership. PFA of my 2023 Zandervort Blue G87 M2 in 6spd manual.
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November 2023 by Mustaf G.
Great Dealer. I've been to many BMW dealers. I noticed some of these bad reviews and can't really see how that's possible. I drive an hour and half just to go here as opposed to the closer BMW dealer.
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November 2023 by Patricia V.
The dealership stepped up and took care of my issues. They were quite lovely to me today and all is good with BMW Ocala.
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October 2023 by Nicole Holland
I had the best experience with this dealership.. I wanted to trade my 2022 BMW X4 for a custom build 2024 X4. My sales advisor, Kevin Carter was extremely helpful in making sure that I got all of the options that I wanted and also was very helpful with the deal that I wanted. His communication throughout the process was great. Then, on the day that my car was in and was ready for delivery, he really made that event very special for me… He got the whole team together and they did a great reveal and even got me a cake and flowers, which was some thing that was over the top appreciation for my business!! that’s never happened before !!! Everyone at the dealership made me feel special, great tutorial by the Genius Darian too!
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October 2023 by David Fernandez
The engine light came on my 2016 BMW 535i and my local mechanic informed me that it was a fuelsensor that needed replacement however, sadly it was a dealer only repair. I took my car to BMW ofOcala and Robert Czaplicki was my service rep. I was informed that my gas tank needed to replaced at acost of $5,000. Keep in mind, my car only had 32K miles driven. Luckily, I have a car warranty policywhich said this would be covered so I connected Robert with the warranty company. BMW of Ocalakept my car almost 2 weeks without offering a rental. The warranty company communicated to Robertwhat test was required to substantiate the replacement of the gas tank. BMW kept sending the sametest results which was not what the warranty company requested. I spoke with warranty company andBMW of Ocala almost daily and felt that I was caught in the middle. The warranty company simplywanted proof that a new tank was the solution to the problem in an effort to avoid just throwing partsat the problem with no justification; especially a tank that cost $5K! After several back and forthconversations, I spoke with Robb Cole the service manager who told me that BMW of Ocala is unable toperform the test needed to justify the replacement of the gas tank and indicated they could manuallyturn off the engine light because otherwise, the car is fine. However, Robb suggested that I purchase 4new tires because the tires I had were “after market” tires however hardly worn, and change the brake fluid and stated that he wanted to earn my business and so I would come back. I agreed to the tires and brake fluid which cost$1,900. 3 weeks later, the engine light comes back on. I reached out to my service rep Robert andexplained that the light is back on and I did not want to pay another $179 for a diagnosis for the samething (assuming it’s the engine light – which most likely it is!) He suggested that I contact Robb Cole. Ihave called Robb Cole 2 times and the kind receptionist told me she sent the last message to him viaemail as “URGENT” I have not received a call from Robb Cole and honestly feel, that unless I am going todrop thousands in repairs and service, he is not good for his word in wanting me as a loyal customer. I have been patient however, the lack of response and professionalism shows their true colors. I am taking my BMW to another dealership who assured me that if they are unable to provide thedocumentation needed for warranty repairs, they will not charge me a penny! BMW of Ocala has lostmy confidence and business.
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October 2023 by David F.
The engine light came on my 2016 BMW 535i and my local mechanic informed me that it was a fuelsensor that needed replacement however, sadly it was a dealer only repair. I took my car to BMW ofOcala and Robert Czaplicki was my service rep. I was informed that my gas tank needed to replaced at acost of $5,000. Keep in mind, my car only had 32K miles driven. Luckily, I have a car warranty policywhich said this would be covered so I connected Robert with the warranty company. BMW of Ocalakept my car almost 2 weeks without offering a rental. The warranty company communicated to Robertwhat test was required to substantiate the replacement of the gas tank. BMW kept sending the sametest results which was not what the warranty company requested. I spoke with warranty company andBMW of Ocala almost daily and felt that I was caught in the middle. The warranty company simplywanted proof that a new tank was the solution to the problem in an effort to avoid just throwing partsat the problem with no justification; especially a tank that cost $5K! After several back and forthconversations, I spoke with Robb Cole the service manager who told me that BMW of Ocala is unable toperform the test needed to justify the replacement of the gas tank and indicated they could manuallyturn off the engine light because otherwise, the car is fine. However, Robb suggested that I purchase 4new tires because the tires I had were "after market" tires however hardly worn, and change the brake fluid and stated that he wanted to earn my business and so I would come back. I agreed to the tires and brake fluid which cost$1,900. 3 weeks later, the engine light comes back on. I reached out to my service rep Robert andexplained that the light is back on and I did not want to pay another $179 for a diagnosis for the samething (assuming it's the engine light - which most likely it is!) He suggested that I contact Robb Cole. Ihave called Robb Cole 2 times and the kind receptionist told me she sent the last message to him viaemail as "URGENT" I have not received a call from Robb Cole and honestly feel, that unless I am going todrop thousands in repairs and service, he is not good for his word in wanting me as a loyal customer. I have been patient however, the lack of response and professionalism shows their true colors. I am taking my BMW to another dealership who assured me that if they are unable to provide thedocumentation needed for warranty repairs, they will not charge me a penny! BMW of Ocala has lostmy confidence and business.
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September 2023 by A. Fitzpatrick
I took my wife's BMW X5 in for an oil change. It took 3 hours 15 minutes ! I was told they did a "full inspection" of the car. They gave me a 'laundry list' of things they said the car needed because of the mileage (car hit 60,000 miles). The price were ridiculous ! They wanted $162 to replace the exhaust grounding strap - I purchased the strap for $11 and put it on in 5 minutes..... 2 bolts.... done ! They want $630 to replace the front (only) brake pads ! No thanks ! -- I can buy new ceramic pads AND drilled and slotted rotors for $370....... I'll do it myself. They wanted over $600 to replace 6 spark plugs (due at 60,000 miles - car is running fine). I can buy the plugs AND coils for under $300 - again, I'll do it myself. They were hard selling numerous repairs just because the car hit 60,000 miles. They were hard selling a "service contract" for about $900. I will not return due to the hard selling and the time I spent there for an oil change (3 hrs 15 min - ridiculous). I hope they aren't purposely taking advantage of older people..... seems to be a lot of that happening all over. Pay attention to what this dealership is trying to hard sell you ! Not a good experience at all !
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September 2023 by laurie rodwell
We bought a Jeep from BMW of Ocala and we absolutely love it !!!! Even though it wasn’t a BMW we we treated amazingly !!! Jesse was our salesman and he was great, from the test drive to the actual sales. We got a more than fair trade in for our car and signing the paperwork was a breeze. Kudos to the finance manager Eric for catching the discrepancy between the registration and insurance card number. We would highly recommend BMW of Ocala to our family and friends.
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September 2023 by Deonna West
This dealership went above and beyond in getting our family the perfect BMW. A BIG thank you to Taylor Link, Sheila Butler, James Niedermayer, Frank, & Christina for taking great care of our family. This dealership is by far the best dealership that we have ever experienced in our history of vehicle purchases! Go by and see BMW of Ocala for your next purchase. You will not be disappointed!
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September 2023 by Rodger Paz
I would like to give out a special thanks to everyone at the BMW of Ocala. You guys have an elite team. My wife and I visited plenty of BMW dealers this past week from Tampa to Miami, Gainesville and Orlando in search of a vehicle. No one’s service came close to how we felt here in Ocala. James A Nieydemayer was our client advisor, he was awesome as well as frank the manager and really everyone involved in the process from start to finish. Keep up the great work and thank you for your hospitality! We are beyond excited to be part of the BMW family.
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September 2023 by Carrie F.
Made an appointment to bring my BMW in for an oil change, appointment time 9:30am, waited 3 1/2 hours, then received an estimated for numerous other things they wanted to "fix", when declined, I have always kept up with all maintencance required so this estimate for fixes was a huge surprise. Because I declined to other "fixes" and only felt comfortable with the oil change, I was told they could not reset the vehicle oil change indicator because I was not having other "fixes" performed. I have always kept up on all mantaince and have never been told by a dealer that they could not reset the vehicle for an oil change. Makes me think the oil change was never done. Needless to say I will not be returning!
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August 2023 by andrea
Great Customer Service...from start to finish. Everyone was polite and respectful. Kept me up to date with my cars service. Picked my BMW up and brought it back to me in a timely matter. Even came back home to me washed and shiny. Sheik was my service advisor....Good job Sheik!
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July 2023 by Bob Pets
The best dealer I have ever experienced. Had my oil changed.You pay more for a BMW but its well worth it, I will never deal with Toyota or any cheap car dealers again.
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May 2023 by Sal Gagliardo
From the moment I started shopping for my X5, through the build, logistics, my trade in, and delivery, BMW of Ocala was supportive every step of the way. I never felt like I was “buying a car”, they were just delivering to me what I wanted with no pressure at all.
