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December 2023 by Marie Dennis
The doctor worked in Ocala sw side. I paid for snaps had teeth pulled by him 1 year ago and got ripped off by over charging and he splits to this location. People please Aspen dental are over charging customers please find a real doctor
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December 2023 by Kay McC
Customer service at the front desk was Excellent, the denture fits like a glove, the best of all the dentures I’ve made in the past, absolutely no complaints there. The negative experience was I was handed the denture with white powdered stuff on it, that tells me it wasn’t washed before given to me to put in my mouth, after handed me the denture the person stepped away never even offered me a mirror I had to ask for one, and when it was given to me, it was a dirty mirror. What can I say. Overall I’m happy with my denture and that’s all that matters.
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December 2023 by Anne Cieplinski
Highly disappointed. Went in with a dental problem and still have the problem. Was told to only take advil and was asked what I wanted done instead of being treated. Edit 2 days later and $200 out of pocket I have an antibiotic and am being treated.As of 12/07. I called and canceled an appointment. To which they never bothered checking their answering service to know that I canceled. They also would've known I had left 3 prior voice-mail. Would never recommend them to anyone
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December 2023 by Lourdes Matos
First time at Aspen Dental. My experience as I walked in, I was greeted with smiles. The staff are friendly. The X-ray tech is super gentle and cautious. The dentist and dental assistant were great. At the end of my appointment, the receptionist Melinda was helpful and we chatted/ laughed while I scheduled and waited for my appointment and receipt print outs. Overall experience was great!Looking forward to my next appointment. Yes, I recommend this office of Aspen dental.
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December 2023 by Steve Scott
It was my first visit. All the staff was very friendly and nice. The new patient process was very easy. I had a small technical glitch with the X-ray equipment which added some time on my visit.. also a very busy backed up day. It too several hours until I saw my provider but was made very comfortable waiting in the rooms. Very nice office setup with a beautiful waiting room for after your visit to discuss my plan. It was one one the best dental experiences I’ve had in quite a while. I felt like my opinion counted with agreeing to the plan. Very upfront and honest about what we would do. Excited to get my issues fixed and get back to a healthy smile. I would recommend them to anyone
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December 2023 by Norma S
I am becoming increasing unhappy. They got me in a month ago because I broke a tooth. Fine. They didn't have anyone who took my insurance so I paid for it. Fine. Now I have been waiting weeks for my permanent crown. Not fine. I had an appointment a week ago and was not told until I drove 45 minutes to get there that it wasn't even in the office. No appointment was made to do the work I paid for. I haven't heard anything from anyone. I cannot reach anyone on the phone.
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December 2023 by Pawlik
I made it very clear when making my appointment and when arriving that I wanted a cleaning. It was the only reason for my visit. I understood as a new patient they'd want to do an exam first, which is fine. But after the exam they tried to tell me I'd have to come back for another appointment for the cleaning. When I complained, they "squeezed me in" for the cleaning. They also tried to get me to do a gimmick fluoride treatment that isn't covered by my insurance.
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December 2023 by Logan Newman
havent had any trouble with the work theyve done but that seems like the bare minimum. they will make you wait for up to an hour after your appointment time because they seem to be understaffed and overbooked. i havent had a consistent team to work with, it always seems like different people giving me different answers. they dont offer a rinse after your procedure and then leave you in a room for as long as it takes them to notice you are still there.
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December 2023 by Margaret Novak
My appointment was at 8:30 am and left at 10 without pricing and future appointment, but I had another doctor appointment at 10:30 am. They informed me that they would email pricing to me. I was waiting for my future procedure pricing but still have not received the info. The x-rays and exam didn't take long but felt office didn't have enough staff.
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October 2023 by Cate O'Brien
If you're looking for friendly, caring and professional, then look no further. Aspen dental is the best. After years of being terrified from the many bad dental experiences I've had, I was extremely impressed with how I was treated and how kind they all were.
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October 2023 by Brenda L
This was my mom’s first time at Aspen and the entire experience was A+. Although there was a glitch re in-network providers, mom was accommodated and treated exceptionally well by the entire dental team. Thank you for going above and beyond to resolve the reason for this visit.
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October 2023 by Cortney Burton
My extraction was done here and I had a great experience with the dentist, hygienist and tech. The after treatment is where the aggravation and disappointment comes in…the dentist gave me a script for a pain medication. Today is day 3 of me literally suffering in pain because my pharmacy is unable to get in contact with the office in order to verify the prescriber and DEA #. He’s not found and the # doesn’t match per the pharmacy records. And I know the pharmacy isn’t lying because they called the office while I was there and I also called, no answer and left a voicemail and no return call. And I find it ironic being that they HARRASS you with appointment reminders with endless calls, emails and texts. I’m so glad that I did not schedule my follow up care and visits with this office.
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October 2023 by Clayton James
It was horrible as usual. Always trying to sell me something I can't afford will not stop after I tell I can not afford to not pay anything my insurance doesn't pay. I pay ,,50.00 a month for insurance and between ss checks I have 0 left
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September 2023 by Cortney B.
My extraction was done here and I had a great experience with the dentist, hygienist and tech. The after treatment is where the aggravation and disappointment comes in...the dentist gave me a script for a pain medication. Today is day 3 of me literally suffering in pain because my pharmacy is unable to get in contact with the office in order to verify the prescriber and DEA #. He's not found and the # doesn't match per the pharmacy records. And I know the pharmacy isn't lying because they called the office while I was there and I also called, no answer and left a voicemail and no return call. And I find it ironic being that they HARRASS you with appointment reminders with endless calls, emails and texts. I'm so glad that I did not schedule my follow up care and visits with this office.
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September 2023 by Edmundo Z
Broke a tooth and went in for evaluation. All went great until dentist came in, looked in my mouth and started talking loudly and sprayed saliva into my mouth. He was NOT wearing a mask... That's was a really GROSS experience that took me off guard as I couldn't spit nor close my mouth while he had his fingers holding my mouth open. Make sure not to let a dentist near you unless they're wearing one! I do not recommend Dr Hassan!
