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January 2024 by Ms. J Thomas
The only reason why is only a two star we request for service Saturday evening we didn't get a tow truck until Sunday 10a that morning but the driver Charles was awesome
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January 2024 by Locksley Newton
It's always good ? to have your peace of mind
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January 2024 by Chris Laperle
12/19/23. I paid for the year of service with AAA and I called at 10:45 P.M. because my daughter has a flat tire and bent rim that happened on 1-75 and called for a tow and AAA advised that they can not reach a tow company and they will dispatch a tow driver tomorrow. AAA has left her BY HERSELF on I-75 !! I had to call an independent tow company and pay out of my pocket for a tow. So why the F.... do I need AAA? They do not care!
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January 2024 by Carol DeWitt
The worst customer service I have ever experienced! If I ever did this in any of my jobs I would be out on the street! No one working, no inventory, people in the back eating lunch apparently, no one to take my money. I went in for the special promotion on gift cards for which I received emails everyday. No one was there there were no gift cards, and eventually after the receptionist just texted someone in the back I decided to leave. It was unbelievable to me that she wouldn't walk in the back and ask somebody to take care of a customer standing there ready to make a purchase. My parents belong to Triple A and I have ever since I've been able to drive and have my own membership, but this was really horrible horrible customer service. I don't even know where to complain. Bad Business
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December 2023 by Roc S.
If there was a no star I would suggest it. My sister got hit by a semi-truck in Ocala. I was on the phone from Arizona with her on another phone when she called AAA to get a tow. They told her 15 minutes at 3 o'clock. I won't say anything more except 8 hours later she and I were on the phone again and she was still waiting. She had called 8 times and spoke to different help and they kept telling her they had no claim to get her and restarted the order. I decided to call AAA and put her on 3-way. I asked for a Supervisor and got someone named Alicia or Felicia, I just told her my background was rescue, police, and fire dept., so what in the world could have AAA so dumbfounded getting my sister's car towed so she and a friend could go to hospital, she now felt ill after being hit by a semi and needed to go to ER. When my sister and I were on the phone, Alicia (Felicia) was rude and told me to stop speaking as she would talk. I found out she was one of them who screwed up the claim. The driver I spoke to, after I pulled the number from (A or F) said he would handle the situation. we have 3 witnesses to this horrible ordeal! AAA was horrible along with (Alicia or Felicia)
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November 2023 by Jeff Sharp
AAA is a great place to work out trip details, insurance, and other needs. The staff is kind and helpful. Thank you
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November 2023 by Boss Lady
This will be the 3rd time I've had this problem and 3rd strike.... canceled!!! Called for a tow at 11:26pm. Got a text message saying the ETA would be 1 hour. Later, I got a call telling me the truck would be here in about 40 min. I called them an hour later for an update, and they said they would call me back with an updated ETA. I then called them again another hour later to find out my call had been canceled after that until 3:30am, and still never got a single call back or anyone to show up too tow my truck. Don't waste your money better to pay 100.bucks to a small Mom N Pop place than this joke of a company.Horrible horrible horrible service.Ocala & Inverness area.
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September 2023 by Jim Ocker
Sold us a membership. Sold us a new battery with a 3 year warranty. Battery failed I 1 year. Then they told us they couldn't come and change it out because they didn't have a Battery truck in our area! They told us to take the battery out of the car, go buy a new one, install it and they would reimburse us for the battery! 2 months later, no check, and we did their job!!!
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September 2023 by William Stevens
Called day before regarding travel insurance, no return call! Stopped in today (9.6.23) for the same, after 45 minutes we left! Call AAA insurance 800 number and got info needed in minutes. Cannot recommend this AAA office!
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September 2023 by Justin Gilkes
I called for a tow at 1:26pm. Got a text message saying the ETA would be 1 hour. 20 min later got a call telling me the truck would be here in about 40 min. 2 hours later I called them for an update and they said they will call me back with an updated ETA. I then called them every 2 hours after that until 3:30am, and still never got a single call back with an updated ETA. At 3:30am the supervisor said they can schedule the truck for 8:00-10:00am. Still no known reason why I'm waiting until the following day for a tow and they still have it assigned to the same company. Horrible horrible horrible service.
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August 2023 by Erik V.
By far the worst service ever received. Zero communication and or follow up. After three days of waiting for a tow truck still no tow truck. Clearly, no one really cares at this establishment giving AAA a bad reputation.
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August 2023 by Josie Rader
I would love to give "0" stars because they really blew it. We needed a tow on Thursday 9-3-2023. We called at 5:34 pm and never heard anything from them. At 9:30 pm we gave up and rode back to Brooksville with our son who drove up from Lutz. Saturday we arrived back at our car in Summerfield at 5:53 am figuring we would be at the top of the list. After 7 calls to AAA we gave up and had a fantastic company The Quick Witted Towing company haul our car for us. They were there in 15 minutes. If AAA can't provide what they promise, I'm dropping them after 40 years.
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August 2023 by Dee C.
I called at 7:15 am for a tow. I was advised the tow truck would arrive in 1 hr and received a text 30 minutes later stating 30 minutes until arrival. Well it's been 3 hrs no tow truck. AAA "doesn't know what happened"! UGH!!!When I complained the service rep stated I could have it towed myself and submit the expense for "consideration " for reimbursement- WHAT?!?!?!?I am considering canceling after 25 yrs of being a loyal customer! I hear Good Sam Roadside Assistance is a sold establishment with outstanding customer service!!!
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July 2023 by Cassondra Bernardo
Adam Amador was so helpful. He got here within 20 minutes of us calling and got our car unlocked in less than 5 minutes. Not only was he very helpful but he had such a great attitude and was very knowledgeable. If you’re ever locked out call him.
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July 2023 by Patricia M.
Absolutely crummy service. Got stuck in the mud. I called to get pulled out. 4 1/2 hours later, three phone calls, and a supervisor. Still waiting. What a joke. I was originally told they be out in an hour. then a follow up call after indicating they'd be out in 1/2 an hour that said they be here in 1/2 hour. I'm now told they can't come today. We'll have to wait until tomorrow. Crap service.
