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“Shipping was fast. Packaging was secure & kept warm. Snake was healthy. Snake has done well & eaten. Customer service is on point. Plus we placed our order right after a hurricane & just before another & they still did an awesome job all the way around.”
“This was our first time visiting Wolf Gang and Aubrey and Samantha were so welcoming.. Coco was hesitant about being in a new environment but they were able to calm her and bathe her. Thank you ladies!”
“Customer service at this location is A+. I’m really happy about the way they take care of my dog when getting a bath and/or haircut. Service is also done pretty quickly compared to other places. I definitely recommend them!”
“I really loved my experience there. The staff are super educated and polite. My puppy looked very happy and he was beautiful. Just only thing when I saw him he had his pawns dirty by pee, probably the groomer didn’t see it but as soon as I saw I told them. She took him back but was still smelling like pee on his paws. But it was not a big deal since they treated my dog super fine and they were so nice. But it would be better if just pay a little more attention. But overall it was great :)”
9AM - 7PM
1670 State Rte 50 F, Clermont
Pet Stores
“I took my six month old puppy in for nail trimming and gland expression. Everyone was very helpful and the services were completed in under ten minutes. We will be coming back for full grooms.”
“Kim and Co are absolutely amazing. I'm a new dog owner and really don't know anything about proper nutrition for puppies. I visited Gracies for the first time this week and they took the time to explain everything and make plenty of recommendations for my stubborn, picky, pooch. Also told us what food can make our certain breeds stomach sick. They truly care about my pets health and I know I'm getting exactly what my puppy needs. Thank you Gracies! I will be back once he runs out of food!”
9AM - 7PM
18 E Plant St, Winter Garden
Pet Stores
“I take my Megan girl here every 4 weeks to see Emily and I would highly recommend! They are easy to book with, clean, and this is the first groomer my girl actually likes going to! All the staff are friendly and welcoming and they seem like a great team! Thank you for always taking care of my girl!”
“We absolutely adore Paola. She is the absolute best with my chihuahua, she took the time to get to know Lindy and my dog trusts her. I swear this lady is a dog whisperer.”
“My French is Chole got her paw stuck in my small cross body purse when I lifted her out of her car seat, I couldn't see how it was stuck but she was in pain, one of the customers on her way in tried to help but couldn't so I went into Pet Smart and asked the cashier if someone could help me get her unstuck. So he called the manager, who successfully got her paw out without causing physical harm. I really appreciated everyone's help. Thank you”
“Extremely happy with how our puppy Bella's grooming services went. Dennis made sure to take in all of our suggestions with ease and did an amazing job! Would definitely go again.”
“Great staff. Great products. And definitely made for "Life Out Here" Spend like I do, join TSC neighbor program, and you'll get more free same day deliveries and trailer rentals than you'll ever be able to use.”
9AM - 7PM
7600 Dr Phillips Blvd, Orlando
Pet Stores
“Staff was super friendly and attentive to our Maltese they have a lovely assortment of baked goods for pups and by far one of the best grooming services in that area of town 10/10”
“From what it was this store has came a long way. This store truly does offer a lot of supplies for all animals. They even have isopods incase you are creating a bio active terrarium. To be honest I don't really come and chat with any of the staff besides at checkout but the store if perfect for going in and grabbing the supplies you need, whether it be food, grooming supplies, toys or tanks, they have it all.”
9:00 AM - 8:00 PM
1070 State Rte 50, Clermont
Pet Stores
“From what it was this store has came a long way. This store truly does offer a lot of supplies for all animals. They even have isopods incase you are creating a bio active terrarium. To be honest I don't really come and chat with any of the staff besides at checkout but the store if perfect for going in and grabbing the supplies you need, whether it be food, grooming supplies, toys or tanks, they have it all.”
“Been shopping at this PetSmart for going on 2 years, thanks to the addition of our zany labradoodle, who not only loves shopping there, but also loved puppy classes, and then privates, with Camille (who is a 10!).
The store stocks a ton, and will price-match both local competitors AND major online competitors. A few caveats, one that really sucks, if I'm being honest. While Petsmart will price-match competitors, I never expected that the single biggest "competitor" I would have to constantly ask them to price-match is... their own chain!
It is beyond me why a large, reputable chain such as Petsmart has completely different pricing online than it does in-store, for the exact same items! For example, our dogs edible bone treats (a girl has to have her afternoon snack each day)... $16.99 on the shelf in the store... $11.52 on Petsmart's website. So if you don't order online for delivery, or for in-store pick-up, or ask for price-matching inside the store, for the exact same item you will pay over 32% MORE for the convenience of driving to the store and buying off the shelf (all promotions, both online and in-store, apply to either price, but still... that's ridiculous!).
And it used to be easy to have the clerks price-match, even if it was their own store, but you still had to bring up their website on your phone each and every time (and this store's wifi is very spotty, as the cell service in this shopping area is horrible on a regular basis), and you have to prove to them that it's the current date/time stamp on your screenshot (I always have to screenshot b/c the wifi doesn't work well enough most of the time, so I have to plan ahead before I leave home... again, ridiculous). WHAT'S WRONG WITH YOU, PETSMART? Why do you inconvenience your customers AND your great team members, who... with their "new and improved" cash register/computer system, went from the cashiers having the ability to apply price-matching, $ off coupons from competitors (warning, you must print and bring in $ off competitor coupons unique to the competitors' stores, not just show it on your mobile device).
But now... the cashier has to have a mgr key in every single price-match... the lines take forever now, whereas before, they were always pretty speedy. This is zero reflection on the great team members in our store - everyone tries so hard to be friendly and helpful, but this method of trying to take advantage of customers who are loyal and shop in-store, without advising them of often MUCH lower prices on Petsmart's own website... that reeks of "shall-not-be-mentioned" competitors who should be ashamed of how they try to mislead customers. This does not at all match with Petsmart's customer service credo - not in the least!
Ok, all that being said, we've always found the team at this store to be amazing, and knowledgable! We've made friends forever at this store (as has our little fuzzy girl). And that's what keeps us coming back! Gotta take 1 star off for the ridiculous price-matching debacle, but otherwise, 5-stars all the way around!”
9:30AM - 6PM
5054 Dr Phillips Blvd, Orlando
Pet Stores
“I love ❤️ this store!! So do my greyhound Douglas!! He took pictures with Santa and The Grinch in December. He loves his baths that the groomers give every month! He also gets to pick out a chew from one of their pink buckets! That’s his favorite!! ?”
“Came in and got an amazing person to help me with the pup I am in love with. Price was pricey but she was able to work with me and got to what I was happy with. Please give them a try and not all reviews are unhappy.”
“We are so happy that we found the best dog sitter for our black lab, Lilo. Sofia not only provides the best customer service, she treats Lilo like her own fur baby and takes such great care of her!”
“I stopped in on Sunday to pick up a few fish. The store wasn’t that busy but it seems they only had a few people working. Tiffany updated me that she needed to finish with a couple reptiles and she would be right over. She quickly let them consider a few options and jumped over to me, getting some fish I had requested. Many companies are shortstaffed and are not considering the workload. We’re all busy. Tiffany was very kind and professional. She updated me on the delay and then got to me right away.”
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“The first time we used it since after the hurricane we were left without water in the house since the water system is flooded and it was super comfortable since my dog is big, I loved it and my husband also even had 2 more dogs arrive and we shared the area with them without any problem”