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January 2024 by Brian W.
I was going to request an estimate but after reading these reviews - I need doors not an Attorney! Run people these reviews are horrible!! Scammers it seems!
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January 2024 by Diego Slinger
Very good
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December 2023 by V S.
We have purchased a few doors from THE DOOR FACTORY for our home, from closet doors to HVHZ main entry doors, and have been very pleased with the quality of the doors used. Although the inspection process here in Coral Springs can be complicated, Lenny and his team took care of setting up another inspection appointment with the inspector (who denied the initial inspection) and the door installer to show him the correct fasteners were used in the installation, and got it approved.
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August 2023 by David S.
The Door Factory did an excellent job installing 5 doors at my property in Fort Lauderdale. Even when the there was an issue with my old home that affected the installation of several of the doors, they provided excellent customer service, above and beyond what one would expect, to make sure the installation of the new doors was perfect. I highly recommend The Door Factory.
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April 2023 by Brian Huggins
Always like seeing the boys...They get their products pretty quick..And their pricing is comfortable...And they do go the extra mile..
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February 2023 by Jacqueline S.
After three month waiting for a door, I received the incorrect one. I was promise a refund and after another week waiting for the refund, the owner of the company said that I can wait two more month for a door or loose my deposit. He blame me for the incorrect door that was delivered, even though my invoice has the correct description of the door. They lie about time frame, they lie about everything.
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February 2023 by Johnny Marshall
My experience with this business was unsatisfied with finish work of my 2 exterior doors installed. Would not recommend business for work with anyone. They are thieves robbing customers without a gun. Over priced.
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November 2022 by Mary Ann C.
Beach B, your doors look like the one's that we purchased through The Door Factory. Lenny you can't find anything from looking at the way you keep your desk. Just an FYI, the order is under my husbands name not mine. Beach B, we spent about the same for all new custom doors. We also had Lenny's son paint the doors to make it s one stop shop. Our doors were measured incorrectly, even though Lenny came to our house twice to measure. Paul and Lenny's son installed our doors over a two day period. Our doors were trimmed on the top and bottom making our warranty with PlastPro invalid. We never asked for the trimming of the doors. We are not door installers, in the door industry nor did we want to be. We also had very pricy Emtek door hardware that rusted within a 1 month. We had one door handle that was just sitting in the hole with nothing keeping it attached to the door. We too were never able to lock our doors. The installers for The Door Factory are subcontractors which was one my questions. Lenny reassured us they were all employees of The Door Factory. We went the legal route with The Door Factory and PlastPro. I guess you can figure out who got their money back and new doors from a reputable company.
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November 2022 by Andrew Dilaurenzio
Called for a door frame, spoke with nick. He said "I don't have it" and hung up. Customer service clearly is not a value that his company cares about.
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August 2022 by Valerie Frechette
My handyman provided me this company to contact for pricing on prehung interior hollow doors for my residential home. I wanted to contact them to see if the pricing was any better versus a standard Home Depot or Lowe’s. I contacted them yesterday at 12 noon and they were incredibly short and unhelpful with me on the phone. I understand that everybody has their own policies so they advised me that they don’t give any pricing over the phone that they send out quotes to your email. I said no problem at all and provided them with my email and expected to see some thing within a reasonable timeframe. The whole day passed, and then I contacted them the next morning because I still have not received anything and I simply just wanted to know a price! Upon contacting them back and just quickly advising what took place the day prior they were even more short and rude saying that nobody remembered who I was etc. I asked if the gentleman that I was speaking to could simply provide me with a dollar amount and/or email me the quote as they had advised yesterday. The gentleman said it would be “stupid” to send a quote twice, we don’t do business like that and slammed me on hold. Came back on the phone said nobody knew and then dropped the price over the phone to me (I though they didn’t do that?) Asked me a bunch of questions in a very annoyed fashion and frankly made me feel stupid. Didn’t even allow me to say thank you before he hung the phone up on me. In this world currently it does not pay to be ignorant and rude especially when you’re running a business. You at the very least need to be kind, cordial, pleasant, willing to assist when your literally trying to sell a product(s). Both men I spoke to had none of these qualities. Their prices were exceedingly higher than Lowe’s and Home Depot anyways for the same quality material. Never would I contact this company again for anything. Shame on them for being so inconsiderate and obnoxious.
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August 2021 by Dean W.
Went there for a door slab for my bathroom, they quoted $2800 just for supply, I replied I think you misunderstood I dont want all of my doors replaced. Thieves
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August 2021 by Kimberly L
Giving these guys 5-stars due to their honest sales rep and customer service!My boyfriend and I were looking for a hollow wooden 2-panel door so we checked this place out since we heard it has a lot to offer. No appointment. Just a walk-in and someone was quick to help us and show us around.They ended up having the exact door we needed in stock but it turned out to have some water damage. Now, instead of the rep lying to us or creating a story to make the sale, he was 100% honest and told us it's not worth it.For transparency purposes, my boyfriend and I did not have any work or installations done through this company so I can't speak on their construction/contractor quality, BUT despite not being able to find a replacement door at their warehouse, they still helped us narrow down our options and provided suggestions outside their shop.Anyone from South Florida KNOWS how hard it is to find good customer service so thank you again for your honesty and offering us other solutions.
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August 2021 by Rey Rey
They are refusing to replace my doors and the warranty was voided because they cut my doors down, they did not tell me this voids the warranty otherwise I WOULD HAVE NEVER PURCHASED HERE. Claims because I put a black finish on the door I cant have warranty no where on their website or PLASTPROS warranty does it state that. I TOLD HIM FROM DAY ONE I WAS PLANNING ON DOING A DARK BROWN/ BLACK FINISH...... REFUSUAL TO TAKE RESPONSIBILITY AFTER 2 YEARS IVE BEEN HAVING ISSUES ON THE DOORS SINCE 1 MONTH INTO INSTALLATION. THE 4,000 HARDWARE I PURCHASED FROM THEM -EMTEK- IS ALL FALLING APART FINISH IS COMPLETELY GONE (ALSO DOESN'T TAKE RESPONSIBILITY). Not only do they refuse to take responsibility he wants me to pay LOL 4500 dollars to re-install doors and has given me the run around since OCTOBER OF LAST YEAR TO TAKE ANY ACTIONS.... these doors CONSTANTLY have issues The doors ARE NOT functional the install is so bad they dont open/close properly or lock. I PAID 24K FOR DOORS AND CANNOT EVEN LOCK THEM OR USE THEM HOW EMBARRASSING IS THAT. Their demeanor and they have the audacity of blaming me because of the finish I have for the doors WHEN YET OTHER COMPLAINTS SHOW HOW UNETHICAL THEY ARE. These doors are literally falling off the hinges. These are suppose to be impact doors they are ABSOLUTE TRASH. Because of the cuts they did the doors are completely expanded and un-useable. Now I have to hire an attorney just to get my money back, and wait for them to reimburse me over 20,000 dollars for the lowest quality impact doors south Florida has to offer. Not only is the finish not included with your purchase but they are very sneaky and shady I would NEVER do this to anyone in my life. I wouldn't recommend this company even to my worst enemy. YOU ARE A TERRIBLE COMPANY AND SHOULD BE ASHAMED. NOT TURN KEY, EXPENSIVE, OVER PRICED, BAD QUALITY. 24,000 DOLLARS DOWN THE DRAIN. Thanks a lot Lenny.update: I have reached out several times no one that works there cares.
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August 2021 by beach bum
DON'T GO HERE UNLESS YOU WANT TO PAY FOR DOORS TWICE. Look at the review photos they speak for them selfs the doors falling apart. Never honoring their warranty what a nightmare! 20,000 down the drain. Never would shop here again.
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March 2021 by Michael Bryant
Great selection of doors-both interior and exterior as well as locks and door knobs/entry systems.
