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January 2024 by sherry davidson
I just arrived from Toronto planning to quilt, visit Guilds and shows for the next 3 months but with an issue with my Bernina. Within 10 minutes Josh had diagnosed and fixed the problem. Bonus. He is a very interesting and funny guy.
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November 2022 by Nancy Berry
Unprofessional to the max. Had my machine fir over 3 weeks, excuse after excuse each time I called. Never called me after saying he would. I went to pick up snd hid attitude was, hope you can find someone that can fix it. Highly recommend not taking your juki machine there.
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July 2022 by Monster Mash
I am beyond pleased by the service I received from Sunrise sewing machines today. A quick repair, very fair pricing, friendly service. I would highly recommend them to any of my sewing friends in the area. Thank you so much for repairing my beautiful 1971 machine. I am so happy to have her back. I'm excited to get some sewing done!
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July 2022 by Sheri Barron
I called Josh to have him come take a look at my jammed machine. He told me he had no idea when he could come but it would be “within the year”. We did get an appointment on the books but he was a no show because he had to bring his car into the shop for some kind of recall and claims he forgot. I had already cleared my morning for him since I also run my own business. He then said “ill come by later. Not sure when” I said “ok… I have things to do so I need to know when?” And he said “ill track you down”. That was the last I heard from him. Horrible customer service. Look elsewhere.
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April 2022 by Rose Manning
Held on to my machine for 4 months. Did not return pedal or accesory tray. Told me he was waiting for bushings from China. I had to keep checking to see if the part had come in.Finally gave up and picked up my unrepaired machine. Minus items I had included when I dropped it off.Do not go there!
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December 2021 by Tom R.
This one man operation is run by a very dishonest thief. His service is not bad. It is non existent. He leaves orders unfulfilled for months and months on equipment he has in stock. He delivers machines with missing parts that cannot be used, takes payment and never returns. Even with written contracts or written correspondence he tells you that the writing is wrong. This is not a one off issue. This is his constant way to operate. Reschedule delivery 5,6,7 times or never shows up. When he finally does show up his equipment is always missing important parts needed to operate it or not tuned properly, or both. He tells you all issues are your thread or your fabric. We hire a real mechanic to come and our thread and fabric works perfectly once the parts are added and the equipment tuned, by another company. He sells one machine and delivers a lesser priced model without offering a credit. He does not honor anything he says or writes. If you want to be scammed, cheated, jerked around or sold faulty equipment, this is your guy. He also loves to take cash so he can hide from the IRS, or a check, but not credit cards because he wants no way for you to be able to dispute your transaction after he screws you. If you want anything resembling a reputable company, selling good products, this is not your guy. Go elsewhere or prepare to be shafted. This review is not a one person rant. This comes from information from many customers that have had the same experience or worse. His positive posts are posted by friends and family not real clients. Ask for proof of clients he has delivered real equipment to on time and operating well as references. Understand that the sewing industry has many non residents that cannot fight back through the legal system. He has a scam for that too. Beware on all fronts with this guy.
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June 2021 by Carol Lina 22
Great machines. good location. Very helpful and great customer service. great prices.
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May 2021 by Stephanie Cefali
Joshua is such a sweetheart and actually cares about finding you the RIGHT machine for your needs. I needed to find an a coverstitch machine & quickly and he was able to find me the perfect machine for me & my business. He is a wealth of knowledge, was SO patient and thorough setting up and showing me how to operate my new machine. Not only does he fix and sell sewing machines, he has thread and supplies as well. I highly recommend him!
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March 2021 by Charlotte Johnson
Josh is amazing! Nice guy he really helped me with using my machine correctly. He knows everything about sewing machines.
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March 2021 by ELENA ALABINA
Great service. My machine was fixed very quickly and it felt better than before. Highly recommended.
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January 2021 by Nada Yared
Joshua is extremely helpful and knowledgeable. He fixed the issue and also showed me how to use my serger properly and how to maintain my sewing machine and serger to avoid problems in the future. so happy I found him! Outstanding service! Highly recommended!
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January 2021 by Stephen Gianoplus
Great person to work with.
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January 2021 by miguel george
It was great....very reasonable Joshua was and look forward to working with him in the future...appreciated the experience
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November 2020 by susie moran
What an awesome experience. Nicest man ever. Turned out it was a small issue. He corrected and sent me right on my way with a working machine. It was a long drive for me from hollywood but he has my business and recomendations forever.
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November 2020 by Pancho Carpio
Josh is a great guy. He helped is fix a long standing issue we had with one of our machines.
