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March 2024 by Mike Maddison
Waited over 30 minutes to pick up order that was done on the app 15 minutes before I got there. 6 inexperienced workers working and one manager who instead of jumping in and helping her employees with some form of training did her best to stay out of sight and watch the train wreck happen. If you are going to have orders that can be made on your app then be ready to serve them when people arrive to pick the orders up. Good Lord, it’s 2024, this isn’t a new concept. LFG DD.
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March 2024 by Tiffany Bruender
Poor service, ordered my coffee and got in the waiting line. Everyone’s coffee got served but mine. I asked the employee if I could get my coffee order please, he said yeah sure, processed to make me an incorrect drink from what I ordered. I was so pissed, I threw my coffee in the trash and walked out the door. This not a busy rush either. Maybe 4 people in there at most.
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March 2024 by Kay T
This place is pitiful especially to be on the beach! As I’m in line trying to get my phone to work for apple pay, “she says” I’m sorry but were being timed. I’ve never heard and felt rushed At dunkin before because normally there always slow! The employee was named “Daniyah”. Whoever is the manager here please check your employees! Especially when the drinks are always awful.
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February 2024 by Tara Franklin
I can't stand when people hate their jobs yet work in the food industry! If you're that unhappy, find something else! Snippy, rude girl and absolutely HORRENDOUS customer service... make the drive and choose another location!!!! TRUST ME ON THIS ONE!
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February 2024 by Martin John Feinen
The managers Michelle is beyond rude and seems like a very unpleasant person. When I got home and told my wife how rude she was , my wife told me that her business partner had a horrible experience with her too. We are natives and feel like this store needs to hire a different manager. The employees were very helpful tho.
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February 2024 by Taj Lane
Much cleaner and friendlier staff than any other Dunkin donuts I've found in the area but still burnt my food like every other location.
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January 2024 by David Holmes
?DONT EAT HERE!?THEY HAVE Flies / bugs In the donut case!!!!I told the lady you have flies in your donut case. She nonchalantly said yeah we’re trying to get rid of of them as she picks a donut up with flies on it.
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January 2024 by Mike Milholland
You have about a 30% chance of getting your order correct here.
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January 2024 by Colleen - Noelle Wilkinson
Karizma and Brandon were both working when I stopped in to get an iced coffee. They were both professional, very efficient and the store was nice and clean.
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January 2024 by Amanda Palhofski
The manager, Heather, is horrible at customer service. Christmas day they were packed and I did a mobile order. Sitting at the drive through speaker while waiting patiently for them to be ready to take my order, my daughter kept complaining about having to use the restroom. I told her to relax it's christmas they probably have one person on staff (this location is always short staffed, typically 2 employees every time i go which is often because my parents live next door) Heather then decided to take over the speaker from the original gentleman who said he'd be right with us, and stated in a very cocky attitude stating "our lobby is full we have a line full of people have patience." i just said ok and pulled up to the window after telling them my mobile order name. I asked the gentleman at the window if the woman who spoke over the speaker happened to be a manager or something with the way she felt she could speak to me, he said yes, heather. I asked for her to come to the window in which she did and asked her why all the attitude which her response was "you sounded very angry and impatient" (mind you, i was speaking to my antsy 10 year old NOT the speaker) i told her that i couldn't believe a manager would speak to a customer like that and she needs additional training, she said "ITS CHRISTMAS!" and rolled her eyes and walked away. I will be calling corporate as my 10 year old assumed this was all because of HER. Way to go Heather!
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January 2024 by William Donegan
Drive thru was quick and customer service was
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January 2024 by Jim Reed
Ordered one donut and the girl said "202 for ya". I walked out. How disappointing you can't train your staff how to speak.
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January 2024 by Thomas Bennett
One of my Favorites screw
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January 2024 by Nancy Ross
I appreciate the fact that they have good coffee. There is very little weight time and the app they used did not ask me for a tip.
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January 2024 by Bruce Clough
I visit this Dunkin quite often an I have a pleasant experience each time.The employees that work there are very pleasant an efficient. The manager Heather runs a great crew.An yes the coffee is excellent.
