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November 2023 by Barb Kallevig
Andy & Bill are great! They are very patience & knowledge. I highly recommend the North Port location.
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October 2023 by David Hunter
Mattresses are deliberately difficult to evaluate and compare and too often the sales people are uninformed and unhelpful. We were lucky to find Bill Dickinson at MattressFirm in Northport. He was knowledgeable and helpful. He explained the products and choices and made our decision easy.
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October 2023 by Tami
North Port Mattress firm is my go-to for my airbnb's..great financing terms and great service!Thanks, Bill and Andy! You have a lot of patience! ?
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September 2023 by Michele Davies
Bill answered all my questions over the phone, prior to coming in. He was very knowledgeable and attentive to all questions.Andy was very helpful during purchase. And also answered additional questions.I would recommend this store for anyone needing a new bed. Store is extremely clean and Bill and Andy couldn't be more helpful.I'll be back soon for a bed for my daughter. Thanks Bill and Andy !
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September 2023 by Molly McBroom
Andy was a great guy with a lot of knowledge and sound advice …Super respectful not pushy at all! It was a great experience!
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September 2023 by Carol Mask
We had the best service ever with Andy. Honest caring and extremely knowledgeable. We will come back has long as he is our saleperson!!!!!All around great person...North
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September 2023 by Karen Sielski
Bill wa super ehlpful, understanding and thoughtful. Not pushy - just able to help us meet our needs and provided suggestion for some follow on purchases. def recoomend
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September 2023 by blakebass1
Our salesman Bill was so helpful. He listened to our needs and was not pushy at all. He made sure we got the products we wanted and made it easy for us.
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September 2023 by Denise Acevedo
Andy was very informative. Didn’t try to push any selection or sales pitch. Tried out the mattress and was completely satisfied. Probably the best investment I’ve made. Thank you Andy.
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September 2023 by Annette Boots
STAY AWAY FROM MATTRESS FIRM!!!!!If you don't want to pay for "nothing" then stay away from Mattress Firm. We purchased a complete bed from them and even though their commercials tell you that they are sleep experts and they'll do anything to get you in your perfect bed, it's not true. We had to exchange the first bed because it was as hard as laying on the floor, even though my side was supposed to be plush soft. When we went to exchange the first bed we were told that you can't judge the comfort level by the beds in the store, which they had us test before we bought. That because so many people lay on those test models it wouldn't be accurate. That the softness or firmness of those displays could take years and a lot of people laying on them. But we were not told that when we pick this model out the first time. So we exchanged it for a second bed from them. They were going to charge us fees, a delivery fee for the second bed and a 20% restocking fee for the first bed,, they finally decided not to. But then when the second bed turned out to be completely to hard and us not able to sleep at all in it, they are now charging us close to $600 to return that bed and cancel the order. We have only had the second bed for a few weeks. We were told there's nothing they can do about it, they have to charge us a restocking fee. So just to give you a WARNING, if you buy from Mattress Firm and do not like the bed for whatever reason, Mattress Firm will charge you a 20% restocking fee and charge you to pick up the bed you are returning. It is costing us $535, for nothing, as we canceled the order. Plus, there is also another $65 difference between what they say they're going to refund us and what we're having to pay back. So if you're not made of money STAY AWAY from Mattress Firm. We went to a couple other mattress places after we left Mattress Firm to see what they charged for their restocking fees. "Rooms To Go" said they only charge a $50 restocking fee which is a very reasonable amount, we would have gladly paid that. Mattress Firm rips you off badly. We are now going to be out close to $600 for absolutely nothing but sleepless nights, back & body aches for a little over a month-and-a-half now. (That time frame includes the first bed we purchased from them. )Update on my above post about "MATTRESS FIRM".Just wanted to let everyone know that we have finally purchased a GOOD BED!! We found a very good salesperson and was provided with great customer service from "Rooms To Go" in Port Charlotte. The bed is exactly what we tried at the store, NO FAKE or Misrepresentation of their products. We purchased a "Purple" bed. We had the first good sleep in a long while. The salesperson spent a lot of time with us and addressed all our concerns. He understood and was very sympathetic to us for what "Mattress From" had put us through. We are so happy to deal with a company that cares about what their customers think and go out of their way to make you happy. Yes, we are still out a lot of money from the bad practices and misrepresentation of Mattress Firms products and policies. They still haven't tried to "make it right". So, I highly recommend bypassing Mattress Firm and go straight to Rooms To Go!
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August 2023 by Alli Knight
Bill was absolutely amazing. Usually when you go into mattress stores you feel like you gotta treat it like a car dealership.Bill was receptive of our needs, understood what we wanted, and didn't press us or push us into things we didn't want. Very professional, kind, and patient.Will definitely be back in if we need anything else.
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August 2023 by Joan Nichols
We had a great experience. Andy the Store Manager, went above the call of duty. He came to our house to make mattress adjustments.Mattress Firm is fortunate to have a caring Manager likeAdam Kisseberth.Thank you Adam .Happy customersRoy and Joan Nichols
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August 2023 by Ashley Espo
The sales guy was great! Very friendly, helpful and knowledgeable. He got us out the door with the mattress we wanted at the price we were looking for.
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July 2023 by Ginzo Matic
Bill Dickenson was very professional, showed us several options based on our needs. The whole process was informative and trouble free. Mattress firm was our 1st stop and we didn't need to shop any further.
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June 2023 by Jovan Maldonado
My first time shopping for a quality mattress and it was a great experience. Andy really helped us find out what type of mattress would fit our needs and budget. He went above and beyond to make sure we were happy with our purchase decision
