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December 2023 by Karen O.
Store associate very professional and helpful. The delivery men however were extremely disappointing. They spoke NO English. They were not able to use the translation on the iPhone either. Communication is very important and lack of it caused a big problem concerning my delivery. Maybe Lowes should consider paying more for the contractors that deliver the product? This was a very stressful situation and will cause me to think twice before another large purchase from Lowes.
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May 2023 by D W.
fvck Lowes, bought 3 doors to be in stalled by there 3rd party installers! didn't show up or call! Lowe's organization is why big box stores sucks! Never do business with them!
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December 2022 by Scott C.
Ordered a retractable screen door with Ron in September. It is now December 30th and it is still not installed. BUT THEY MADE SURE THE COLLECTED MY MONEY WHEN I ORDERED IT. Ron is worthless. Drops the ball and blames everyone but himself. He keeps giving me inaccurate information. The Lowes installation team gives you the run around and blames the store. I don't care who's fault it is seeing as how the store and installation team are all employed by Lowe's. JUST GET MY SCREEN INSTALLED. This will be the last time I shop at Lowe's. They do not care about their customers.
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December 2022 by Connie G.
Just left Lowes in north port. Purchased 12 60lb bags of sakrete cement, told cashier I needed help out front. Took my flat cart to the bags, and asked an employee to help me load, and he said no. What a piece of shit. I'm a 57 year old disabled female. I'll never be back ! Would give zero stars if I could. I've spent over $2000.00 here since the hurricane.
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August 2022 by Nino B.
Attempted to get a door quote. Provided all details and contact info. Waited 2 weeks and still have heard nothing. Basic door, nothing special. Not shocking but still disappointed.
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June 2021 by Brent C.
Purchased a $300 item online and paid through PayPal. Picked item up about an hour later. Brought it home, opened the box (sealed properly covered with plastic strapping) and found a major component of the item was missing. Went back to the store to exchange the product. Was told they would have to fully return the product before they could exchange it. (WTF?) This should have been a simple exchange for an inoperable item. Of course, since the payment made was in a "pending state", as most credit card transactions are initially, it would now mean I would have to lay out another $300 plus tax to receive a working product from the store. (Is this a joke? What kind of customer service program is this???) The manager (Debbie) was no help. Just spouted the " this is our policy ( not stated anywhere on my paperwork, quite the contrary) and they have nothing to do with Paypal ( apparently nor Visa, MasterCard, Amex or any other major credit card that would take 3 days or so to clear the initial transaction, as well as the refunded transaction). Since the store management was not interested in resolving the problem, I decided not to drop another $300 at this Lowe's,the and walked out with my credit slip (still pending). I also them know I WILL NEVER Do Business with Lowe's ever again. Went to Ace and they were incredibly helpful and pleasant. Ace now has a customer for life. Not such a happy Father's Day experience for me.
