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December 2023 by RICHARD MCCARTHY
Great operation with great people. Had an issue with the front end of our van that was quickly diagnosed and fixed economically. Very happy with the whole experience. Thanks for all your help Rob!
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December 2023 by Kevin Clayton
Been here three times previously to get the oil changed on my truck. Dropped it off at 11 am for my 12:00 appointment. At 4:45 pm after not hearing from them I called and they said they just pulled it in to the shop. At 5:40 they called and said their lift didn’t have the capacity to lift my truck (even tho they’ve changed the oil in that truck three previous times). I go back at 5:50 to pick it up and they left the keys to my $90k company truck at the front door with no one watching over them. I retrieved them and walked to the truck and could immediately tell that the truck very obviously had not been moved since I parked it 7 hours earlier. It’s one thing to make a mistake, but to keep lying throughout the day is unforgivable.
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December 2023 by Kerri Henderson
The front employees, manager and assistant managers are very nice and are very aware of how long it takes to complete your auto service by checking with the repair techs to see how long.. One of the best things they make you feel like an important customer, whoever walks in. These days it's a great thing to do.
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December 2023 by Prof. J. Barr
As always - friendly staff/management, expedited service - no issues at all.Appreciate the continued customer service, as well as ensuring my vehicles are treated with respect and pride.
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September 2023 by John Lemanski
Chuck the manager provided me with excellent service and took care of my issue nick the master mechanic resolved all the issues with my truck . Nick will definitely be the mechanic I will use now. Very friendly and knowledgeableServices: Tires
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August 2023 by Corey Davis
Brought my 14 F250 6.7 powerstroke here a while back for an oil change. Only place I've ever brought my truck since I've been changing my oil since I bought it. Now I'm not a certified mechanic by any means but I do recognize when something is wrong. To fight my oil drain plug out the entire way just find the threads are stripped is extremely frustrating. Torque spec for said drain plug is 19 foot pounds. Tightening with an impact can and will cause damage to plug and oil pan. Now I've bought a new oil plug which is cheap, thay not my complaint. My complaint is simply the either the attention to detail is not there or there is a genuine disregard for what they are doing. Hopefully your experience is better than mine and they care about your vehicle like it was their own.
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August 2023 by Billy Fredericks
Excellent service and very prompt. Went in without an appointment and Robert was able to fit me in. He was very professional and very easy to work with and took care of all my issues. Will definitely be using this location for future service.
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July 2023 by Divyang Soni
I have been here multiple times and the service has been great. They take longer but it’s understandable and while you are waiting you can go across the street to grab a bite. The mechanics are honest and though their prices are a little bit higher, they give you the real accurate diagnosis without exaggerating or pushing.
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July 2023 by Karen Kraker
Did $4,500 damage to my cadillac, then has the claims department say they can't determine who damaged my car. They lied about working on it, overcharged and damaged my a/c by adding too much die in system, damaged front bumper/ grill and supports from someone backing into my car that was in thier parking lot. I would reconsider taking anything to these people for repairs
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July 2023 by timothy pirtle
We had a tire go out on 75. Had it towed here and with no issues had a new tire on and ready to go for pick up. Wonderful staff! Thank you!
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July 2023 by Sarah Sherwood
These folks do a great job and are up front and informative about maintenance and car repairs. They’ll even take you out on the floor and show you the parts of the vehicle they are concerned about! Plus they’re personable.
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June 2023 by Paul Pezoldt
I all of my vehicles have work done here. Great customer service.
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June 2023 by Lindsay Fisher
Woke up today to a normal busy morning - which was quickly disturbed when I realized that I had a flat tire. Wasn’t sure where to go and needed my vehicle back in motion by the end of the day. I decided on this Firestone, mainly due to its close proximity to my location. However, from the moment they answered my unusually early (and semi-frantic) phone call, I knew I had done something right. Chuck assured me right away that whatever the resolution - they could get it done today without issue and he took care of me throughout the whole process. Robert is also wonderful, as he provided frequent updates and answered all my questions with ease. These guys are good people who truly care about the customer experience as well as the safety of your vehicle! They were willing to offer different pricing solutions and made sure I was taken care of. These days, a business running like this makes all the difference in the world. Thanks Again!
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June 2023 by erin ambrose
I made an appointment a week in advance for 8 am for all 4 tires. The out the door price quoted was $503. When I arrived, they didn’t have the tires I chose in stock so the manager called around to see where else they would & eventually just gave me a different set of tires for the same price which was really great. Before I left, the price for the new set of tires they quoted me was $556. However, I called to see if it was done 4 hours later because they never called me to say it was done, the final price was $572.00. At the point, I just wanted to be done with it. I was happy because they got it done regardless & they didn’t have to give me better tires, but I was a little frustrated because when I dropped it off they said they prefer I didn’t wait because they were going to be busy. I assumed that they would be busy on a Saturday, which is why I made an appointment a week in advance so they could secure my spot & be sure to have the tires I wanted in stock (even though the website said they were). They confirmed the appointment the day I booked it & gave me an out the door price so just very unclear of the additional cost. Overall, I think they were helpful in other aspects & I was happy with the work they did. Just not so sure about pricing & organizational issues.Service: Tires
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June 2023 by vincent floyd
Since this stop has opened it has been rocking and rolling. Even in the busiest times I they took time to build a quote
