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August 2024 by Iron Carter
I made the reservation 1month before needed date. I was assured it would by a Malibu or Corolla by Jacob , I told Jacob that is perfect .we are familiar with car and correct size for our height. . I gave my corporate “parent company code for discount “ and I was all set . I called day before my pick up date and spoke to Jacob again, he completely assured me car will be there and to pick up anytime. I wanted to leave a bit after noon and was glad the car choices involved since we are all over 6foot tall. I got there day of rental. No Jacob, no car Malibu or Toyota and had me down to pick up after 5pm. Nothing was correct. The individual behind desk was indifferent to me and my situation and all the steps I had taken to ensure right time and right car. I was told all they had was a gm Track or a Nissan kick. Both vehicles are much smaller and sub standard to my choices . Again the person behind counter was indifferent. I mentioned there was a Volvo sitting there very similar to the Malibu in size and is it available, I was told that was a luxury/large car and would cost more. I stated that should be the right thing to do and not up charge me . (Again I know this process very well) In the end went along to see how it would play out for us , and we ended up with a Nissan kick. The car was instantly very uncomfortable, not really made for a highway and hills travel or tall people. My rate did not drop and after adding insurance it tripled. Upon inspection of the car it was completely covered on the roof by various types of bird feces and a low front tire. The employee took it around back and gave it a spray while I had to leave and get back to work . My wife waited for the car. She took it home to load up , when she opened the rear hatch there was a large amount of bird feces inside the rear hatch seams and drippings went everywhere and even a few piles of feces all over the ledge and roof.
I was a bit bummed seeing how nothing was considered or offered other than a less standard vehicle. If they treat their parent company and even possibly fellow employee with “codes “ like this I can only imagine the way our tourists and snowbirds here are treated. We have bought cars at this location etc.The fact my experience was this poor and all the while I went along because the car was needed and to I wanted to actually see how locations treat customers I’m a bit upset and surprised at the lack of customer satisfaction offered at the location . I would not recommend this location to any friends or fellow co workers..I am only speaking of my personal experience as any public individual can post their review however someone with actual insights and experience in this type of employment experiencing less than standard service I felt it needed to be shared .
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August 2024 by Clayton Parns
Extremely rude and dismissive not interested in renting cars apparently. Did not care to show any possible rentals. Need better sales associates.
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April 2024 by L Mel
I’ve used this location twice and cooper took good care of me both times. No wait either time.
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December 2023 by Do Do
Truck was very clean.A brand new, never used, before or after credit card, had fraudulent charges from hotels or some type of rentals, the morning after I handed the card to the employees at this Hertz and never used the card before and nowhere else. Ever to this day.I returned the truck early.I’ve just been notified that Hertz too, have been charging $160/day on my card.It appears a daily rate. 3 X the daily rate I paid for the previous rental.For a week “after” I returned the truck.Appears they never closed the contract. Even though I returned the vehicle on time. With no damage. Last week.The service has improved.
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December 2023 by Tracy Christiansen
Too little attention to customer service. Hidden fees not well communicated. I trusted the brand's reputation and was deeply disappointed at the national and local level.
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November 2023 by dragonesss
I just wanted to say .I was returning my rental which I had no problem with. However the white guys at the front who seems very annoyed to be there totally ignored me standing in line. Every customer that walks in behind me, he look behind me to asked how may he help them. I was the only black customer in there,so of course I felt this was personal especially after he did it 3 times. I expressed how I felt to the young lady sitting next to him who offered to help after assisting someone else. she said,she noticed and apologized for that kind of service.Otherwise everything else was good.
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October 2023 by Teresa Graden
Quick and easy
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October 2023 by Shannon Hardy
Service is slow. Gave me an overly expensive car saying they didnt have anything to pick from. When i got on the highway it shook really hard, but I had to get to work. Then snuck in an extra day payment even though I was told to bring it back on a thursay a weej later, it wasnt before the time i got it first thing in the morning. Last time i deal with hertz or avis. Bargain basement trash rental car places! My company rents at least 10 times a year and never had a time constrains. Hope the extra day charge was worth never getting our buisness again.
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September 2023 by Tony Marino
Waste of time
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August 2023 by Will Calhoun
Adequate rental facility. A bit unorganized. Commercial feel rather than retail glamor. Nice, clean vehicles.
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July 2023 by Iris Koller
Great price and excellent experience!We reserved a car online, walked in and the staff was able to get us into our rental quickly. They made sure we knew the car's basic function before we left the driveway. They were equally quick and friendly when we returned the car.We'll be back if we need a car again.
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March 2023 by Regan D.
Would give them 0 stars if possible Their employees are rude and dismissive, they act like they don't even want to talk to you or help you. Rental was fine and process was okay but they need to work on simple customer service skills.
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February 2023 by Katie W.
needs to get their house in order. Employees were a disrespectful. not easy to change a rental and very hard to get their attention over the phone. we we went they overbooked cars and they ran out of the cars that people reserved.
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January 2023 by Ericka Q.
Philip was wonderful to work with. He was quick and efficient and was able to get me the car I was looking for. He went above and beyond and made sure I got the best deals. I highly recommend this location for your next rental car!
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December 2022 by Emily
Thought this hertz would be different but they’re all the same. They fail to disclose large fees that will be charged to your credit card and customer service will tell you sorry it’s in the terms and conditions. Disappointment that they get away with scamming people due to lack of other rental car company options.
