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December 2023 by Runway I
We received the absolute best customer service from the body shop department. Deena you are fantastic! Throughout her busy busy schedule she was always kind, very helpful, friendly and always a quick respond back. I would like to thank the collision department receptionist. Very professional at all times, We could not have gone through this stressful journey without this type of leadership and professionalism. Keep up the great work ladies!! Good people great value’s!Thank you so much!
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December 2023 by Yanique Brown
I highly recommend Lexus of North Miami for your collision needs. Leah and Damon were friendly, patient and provided exceptional customer service.
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December 2023 by RS Watson
Above and beyond customer service from my advisor Deena, provided constant updates and information regarding my vehicle. She made sure everything was being completed in a timely manner and great attention to detail. - Samantha H.
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December 2023 by Norlishia Norris
Deena Porras was the absolute best. Even during this frustrating time she kept me informed and was empathetic and patient at every turn. Hopefully I never have another accident but if anyone ever asks she would be my go to.
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December 2023 by Yvonne Russell
My service collision advisor Deena was awesome! Bubbly personality, professional and pleasant, she thoroughly explained the process of my car repairs and provided a possible date of completion. Deena also kept me updated on the progress of my repairs. To my surprise, the repairs were completed much sooner than expected. The service center is clean and inviting. I pray I never need to use a collision center again, but should I need one, I would definitely use this collision service center and if I could, I’d request Deena as my advisor. Thank you Deena!
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December 2023 by obatala obamoro
Leah, my customer service representative was very professional and kind. She made sure my car was taken care of and all of the paperwork as well. Lexus of North Miami is an awesome place to get your car repaired or serviced. Thanks, for the professional service with a smile. ???
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December 2023 by Keisha Abraham
My car was broken into and almost stolen and my insurance had my car towed to Lexus of North Miami to be repaired. It did take a while for my car to be serviced due to not having parts and the parts took a while to come. But my representative Deena Porras took great care of me and was very helpful throughout the whole process. She always gave me an update whenever I needed it via email and was very patient. When my car was towed over there it wasn’t in the best condition and now that I have my car back, they cleaned it for me and gave it to me looking better than before. Thanks again Deena Porras and thank you Lexus of North Miami.
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December 2023 by Beth Mejia
Usually when you drop your vehicle off at a body shop, it’s a very stressful experience. Not at this place. I was notified every step of the way. Leah and Damaris were professional, friendly and very accommodating. Customer service is definitely their #1 priority!
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December 2023 by Kerby DeLancy
This is my second time back at this Lexis dealership for two different incidents. I'd never had any problems with the collusion division on repairs.Deena has kept me well informed during the whole process.Thanks Deena.
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December 2023 by Joanne Ittilucksatit
Deena Porras was the most caring individual I ever dealt with during my time at Lexus Collision Center. She responded quickly to my messages, communicated throughout the time my car was in for repair and did all this with a smile. What a great employee/human being you have working for you. I was blessed to have met her. Thank you Deena for your compassion and friendly attitude. Happy Holiday to all!
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October 2023 by Julia Medina
Had an awesome experience brining my car to get fixed at Lexus of north Miami body shop. Leah made my transaction go smoothly with checking in my car and communicating about my car while is was in the shop getting fixed. As soon as it was done I received a phone call saying it was ready to be picked up. I couldn’t be any happier with the outstanding service bodyshop has given to my vehicle.
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October 2023 by tal malachovsky
Deena is amazing. She was on point with updates, and quick to answer my questions. She is extremely nice and knowledgeable. I appreciate her very much and highly recommend using them for your repairs. I can't even tell that there was damage to my car.Thank you Deena! ??Services: Painting
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October 2023 by Jordan Johnson
I had a great experience with Deena and the other staff at the Lexus collision center. They always kept me informed and up to date on the status of my vehicle. I appreciated the communication and professionalism of this team.Services: Painting
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October 2023 by Nando Chang
Simply put. Dealing with insurance companies is never an easy thing…but Deena at the Zinn Collision Center did an amazing job communicating the whole process, thank you again Deena!Car was beautifully repaired. Thank you to the whole team. I got my baby back!
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October 2023 by Yolanda Sutton
I give Deena Porras an excellent rating. I am happy that she was the one that assisted me. I am highly satisfied with her excellent services as well as her caring personality to meet your needs. Thank you, Deena :-)
