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June 2024 by Elizabeth C.
They say they price match but they do not price match with their #1 competitor, Pet Smart! No I have to drive 5 more miles to get the price.
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June 2024 by Terry B.
They give you $5. Rewards when you buy dog/cat food and spend a certain amount. Also they give 10% discount to anyone over 55 last Tuesday of the month. They also remodeled the store and they have an area for dog bathing. They offer vaccines onsite certain days a month. You can buy the Hills dog food there.
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December 2022 by Nat G.
I very rarely feel the need to leave a review but today I have to. Robin at this location is a gem of a human. Thank you so much for your help and the care you take in helping customers. It's a rare thing to find someone who is as happy and friendly first thing in the morning. Thank you!
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October 2022 by Astrida M.
We were super pleased with Pet SuperMarket because they had what we needed for our 2 little Chihuahuas! We found a carrier that hangs from our shoulders and keeps our pet next to us. We checked a couple other pet stores but they didn't have them. Mission accomplished the day before our road trip! The dogs will be happy and so are we!
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July 2022 by Christian A.
Amazing group and staff very caring and made my very first vaccination for my kitten (with me having no prior experience) seem very easy going and they give pets a lot of personal attention and seem like very dedicated people and that's at a very reduced price and onto of that no appointment
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May 2021 by Rosi Queen Warrior
(Translated by Google) Looking for cute, useful and healthy things for my bbs ... I love them !!!! ???????(Original)Buscando cositas lindas, útiles y saludables para mis bbs...los amo!!!!???????
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November 2020 by Bryan H.
Totally pleased with everything about this store starting with the organization only exceeded by the friendly and professional service given. Am pleased to give them support as my go to for pet services, and Jason gives sterling attention and service satisfaction. He left every question I had with knowledgeable and supportive response. But thanks to all there too!!
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October 2020 by Alejandra F.
I came in this afternoon to buy some food for my pet and as I passed by the reptiles I saw these two poor babies looking so stressed out. I'm honestly infuriated with the way this place seems to treat their animals. Chameleons aren't supposed to be kept in the same enclosure they're very territorial animals and I recall during a previous visit to this same store asking an employee why they kept two chameleons together and they told me "oh when we see them get grey we separate them" like what?! Why would you wait until they're at that point especially so young this stress could kill them :( this is a pet store maybe get staff that actually care about the animals ? You can see how a chameleon is supposed to look in the third picture, that's my lil guy. You guys sell these chameleons for $80 and their enclosure for beginners is like $150 I would know I've bought all my things from this chain. If you can't keep up with the needs of the pets just don't keep them in store because this is just heartbreaking.
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October 2020 by Irene.Soto.Author
Great attention
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March 2020 by Irene Soto
Great attention
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February 2020 by Roxanne R.
I'm usually a Petco-faithful lady, but my husband said to give the smaller place a try that was closer. I didn't want to, but acquiesced and said ok. Well, I'll be heading back to Petco, even though they're a little farther away, where I've never had an issue. So here's a story of poor customer service for everyone else, and a customer service lesson/training for Ivan, the "manager". My poor 15 year old dog had some sort of allergic reaction to something and his foot was in BAD shape and he started chewing at it. I ran in before work and grabbed a neck cuff, but it turned out to be the wrong size (measurements on the packaging were way off) but I had to run to work. I gerry-rigged something to hold him over until after work, when I could run back to the store and exchange it for the correct size. I finished work in South Beach at 8:25pm. I knew I was going to have to haul tail to get to Pet Supermarket in time, but I pulled it off. I was literally 2 lights away and it was 8:57pm (they close at 9). I called ahead and explained to Kelsy (who answered the phone) that I understand they close at 9, I don't need to shop, just switch the item because my dog's feet are about to bleed if he chews them any more. She stated that they closed at 9 and if I wasn't there by then, I needed to come back the next day. I pull up to the front door (literally RIGHT IN FRONT OF IT) as the clock goes from 8:59 to 9, I walk up to the door. She is coming to the door at the same time. I hear her tell the manager, "She's here. This is her." He told her they wouldn't help me because he closed the register, so she locks it. I know, I was shocked too. Now, mind you, he knew IN ADVANCE, so since he closed the register and already had money pulled out and counting (yes, I actually saw him with the money already pulled out and counting), he closed it before 9 or was chomping at the bit for the clock to go from 8:59 to 9 and deny aid to a customer he knew was about to pull up. So, I was up and down all night taking care of Einstein because I didn't want his feet to bleed before getting him to the vet. Tired, I dragged myself there to exchange the cuff the next afternoon after getting up early to have my dog's foot cared for that morning. It LITERALLY took about 1 minute (because the cuffs are right by the front door and cash register)! Ivan would not have died, nor would the store have been hit by a comet, had he shown a shred of compassion the night before. *** Here's a lesson in customer service from someone who worked as a manger in retail and, when I was moving, customers came to the store just to tell me thank you for years of excellent service and that they were sad to see me move away: Customer: My pet's foot is about to bleed and I have to exchange the cuff I bought this morning. I just left work and I'm 2 lights away. My GPS says I will get there AT 9, but I'm trying to get there quicker. Competent Manager: I'll have the cuff waiting for you at the counter. TA-DA!!! Excellent customer service! A pup whose feet won't be bleeding that night, a raving review of your competency, and a loyal customer.
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November 2019 by Lovely D.
I just got a dog and I didn't know anything from what food to buy or a bed or bowls. The cashier was very patient called someone to take over register so that she can assist me. I was truly amazed and blown away.
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August 2019 by William H.
If ignorance and stupidity were a commodity, this site would have the market cornered. Example: They were unable and unwilling to process a Visa Gift card(s) that are universally accepted... this is a major chain store... Dunkin Donuts next door took it, home depot took it... every store takes these Visa cards... cashier had glazed over eyes, ended up just starting blankly at me until a manager walked over, tried one time to process the Visa card and just walked away. Unbelievably poor customer service. Not the first time at this store...
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June 2019 by Adam L.
Super friendly staff. I like taking my dog and child here. It's fun for the whole family. Always some specials for food, treats, toys and supplies.
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January 2019 by Antoinette S.
Best customer service I've ever received at a pet store. Literally the best. Older lady, Sharon (I believe) helped with so much. She helped me get the right sizes, colors, everything for my new chihuahua. She even recommended getting the little bells so no one would step on my little fur baby. I definitely will be back when their new inventory of clothes come.
