-
December 2023 by Francis M.
Not happy with the service department. I brought my car in for an oil change. I received a text with a video stating they found a oil leak. My car has approx 37,000 miles on it. The service department did a 45,000 maintenance service about 2,000 mikes ago. The car is driven every 4-6 weeks. It's at my vacation home in a garage. When I voiced my concern about the leak and how I have owned several cars from BMW's, Range Rovers, Volvo's etc. and this was the first time I ever had a leak. Plus I see no oil on the ground or engine. Nor do I smell anything burning and my oil light never came on. The service department told me. Leaks happen all the time. Which I replied. Really I also have 2 other Audi's in RI one is the same year and make Q5 and, the other is a S5 convertible and no issues. Then the gentleman followed his statement with they could fix this leak today and tomorrow I could have a leak again and would be responsible for the fix. I couldn't believe he said that. Doesn't leave much faith in your service department. Thats for sure. When I left the dealership. I called Audi head Quarters and explained the situation. Was told they would look into the service and would be contacted. Nothing back so far. Would I buy a 4th Audi? Probably not. Although, the service I receive in RI is amazing, South Florida not impressed. Also I told both the service and person I spoke to at the headquarters. I can't wait to receive the survey on this service. Never received one. Funny. I always receive them. But, this time nothing!! Interesting to say the least. J. T from RI
-
November 2023 by Charleen W.
Christina, the service center manager, is the best at Audi. She has so much integrity and always treats me with respect. Servicing a car can be stressful but I know I am in good hands, not paying for something I don't need.
-
November 2023 by Mathew M.
I was having a bad day to say the least. Trying to leave work in the rain and my car wouldn't start. I had to call and wait on road side which was an ordeal in itself! Finally got to the dealership and was expecting to leave my car. When I got there I was greeted and taken into service right away! I was told I could wait or be given a ride back and forth from the dealership!?! I service at the collection and have never been taken in same day and never offered a ride back and forth!! I will be servicing my A6 at Audi of North Miami from now on. Alberto was fantastic and got me my car back washed and done in just a few hours! Thank you!!!
-
November 2023 by Nikita R.
Unprofessionalism beyond anything you can possibly imagine. I bought a car and they had it shipped. For some reason the dealership didn't care enough to put a piece of cardboard taped to it to the windshield. They missed every possible deadline, the car arrived damaged, and I missed my vacation because of lack of common sense at that place. You can argue it's delivery company fault but they just transport the car. They are not supposed to prepare it for transportation. It is the dealer who supposed to ensure that the car either wrapped or has some kind of protection. This is not my first Audi but it's the worst experience I ever had.
-
November 2023 by Marcus S.
This is the second largest Audi volume dealer in the US according to my salesman and it's somewhat surprising. It's an enormous building but the showroom isn't all that big, considering. I went in on a week night around a half hour before closing and and flagged down an employee and got a lukewarm response. This dealer has no reception desk to direct customers which I think is really poor. I've had good service there and not very good service/follow-up there on my A6 that I no longer own. I was looking for a part today and asked a random employee walking by where Parts is located and it was very far away. He just gave me verbal directions and didn't bother even walking me part way there -- at least far enough to see it. When I finally found it it was down this fairly narrow cinder block walled hallway and it was sweltering in that part of the building. Either the AC wasn't working or it's always that way -- god forbid. The clerk I spoke with had a box fan blowing on him -- it was so uncomfortable. I was looking for a fancy license plate frame and they only had one in stock which was the complete opposite of what I wanted. Their accessories display was back in the middle of the showroom -- usually in Audi dealers it's very close to the parts service desk. Since this is such a huge presumably luxurious building it's disappointing.
-
November 2023 by Fina M.
I had an awesome experience purchasing a car from Amin at Audi North Miami, and I can't say enough good things about my experience!From start to finish, everything was top-notch.When I walked into the dealership I was greeted with a smile by Amin Saleh. I knew the vehicle I was interested in seeing and asked him about it. It was upstairs so be brought it down and offered a demo. I have been visiting dealerships mainly interested in CPO trying to find the right car of this and one other model but I have had less than great experiences to be honest, and he was the first person to actually offer a test drive. On the drive Amin went over some of the features and benefits and when I stopped back into his office, he made the decision-making process a breeze.When it came to financing, Amin and his team worked with me to find a competitive financing solution. The manager also sent several follow up emails to check in throughout the process as well.I took a day to think about it, and called Amin and locked in the deal the next day. Pickup experience was also fantastic and premium experience, again coordinated by Amin and I am so happy with my new Q8! In summary, if you're in the market for an Audi, this dealership is the place to go. Ask for Amin Saleh!
-
June 2023 by ruben f.
I have a 2023 Audi Etron that I brought in because the garage door opener (homelink) wasn't working. After working on the car they found the homelink module was broken because of water damage and advised me it was not covered under warranty. I insisted my car has never been in any inclement conditions other than normal wet roads and rain. I brought my car home and quickly found the culprit. I sprinkled water over the top of the car to simulate rainfall and water was gushing behind the rear bumper cover and falling directly onto the homelink module. By their own admission, the homelink module is not a sealed component and therefore subject to water damage. I have attached a video of my test proving the water landing directly onto the homelink module. After trying to reason with them they insisted that I must have submerged the component underwater in order for that to happen. Ignoring the fact that there is ZERO evidence of water damage anywhere else on the vehicle AND the component is mounted so high up that if it were submerged then water would have entered inside the vehicle and caused significant damage all over. There is absolutely nothing wrong with my car except this faulty unit where water just happens to be pouring onto it. This is clearly a manufacturer defect that should trivial and have a simple resolution. Instead they are sticking to their nonsensical position and ignoring all the evidence pointing to the contrary. This was my first service experience at Audi of North Miami and my last. Unfortunately I will have to drive a significant distance in order to get quality service. I have attached photos and videos proving what I shouldn't have to. Imagine for a moment, spending 100k on a car and then having to do the job of the service department for them because of their ineptitude. "File a claim with Audi" was their response and dismissed me. Absolutely unacceptable and infuriating experience. For the record my service rep was Gio (I don't blame him), the foreman was Edgar (90% blame on him), and service manager was Cristina (10% blame due to the fact that I know she knows I'm right but sided with her foreman and didn't exercise her authority as a manager). Also, when I was in the market for an etron they placed me on a list to call me anytime an etron came in. They never called me. 6 months on the list and multiple requests for a call and they never called. Audi of Coral Springs placed me on a similar list and called me right away and I purchased a vehicle from them for that reason. Save yourself the trouble and say away from this place. Don't purchase a car here and definitely stay away from the service department
-
May 2023 by chloe k.
Audi North Miami is a complete rip off, do not bring your car here !!! I am shocked that they are allowed to use the Audi brand name. I have owned 4 Audis over the past 20 years, always well serviced at another Miami dealership. I was forced to take my car to Audi North Miami when my regular mechanic was too busy to get me in. My oil indicator was on, so I took it in. Audi North Miami charged me $2,000 + to fix it. Four weeks later, and very few miles driven, my oil indicator came back on. Audi North Miami charged another $3,000+ to fix it. Another 4 weeks later and few miles driven, the oil indicator came back on. Now they want ANOTHER $2,000. Unbelievable. The are completely incompetent at best and total crooks at the worst.
-
April 2023 by Sarah R.
I'm surprised the Audi brand tolerates the kind of "service" this dealership provides. Sadly, this is the only Audi dealership on Miami - it needs competition or something to kick it in to shape. I was pretty disgusted they lied to me about needing a major service for my car...I showed them the paperwork from a different Audi dealership where I had it done recently. Very shady and I will absolutely never use this dealership again for any services. They can not be trusted in any fashion.
-
March 2023 by Brian G.
I found a used Audi in an online search that Audi of North Miami owned. I live in Nashville area and had no intentions of going to see the car in person as I had test drove the same model at my local dealership.I worked with Gene from their sales team and Charles in their purchase department. Both were very helpful, provided plenty of photos, reports, and everything I asked for to ensure I would not be disappointed. Gene arranged shipping and the entire deal was done in 2 business days and the car was shipped and delivered 2 days after that. Great people, great communication, and great service.
-
January 2023 by John C
Awesome service and experience renting. Very attentive and communicative. We rented an e-tron and it was brand new. Price is susceptible to higher end vehicle and obviously not cheap, but took advantage of some free days rental due to purchasing a new Audi last year.
-
December 2022 by Peter K
Highly don’t recommend this service. I was Gifted 7 rental days free with the purchase of my r8. The associate was not helpful at all and they cancelled my reservation without notice.
-
December 2022 by Iana Iefi
I always have a great experience with SiiverCar! Always on time, brand new Audi, and the best customer service thanks to Edmundo B. Thank you, guys! My go to rental?
-
December 2022 by didier
This program is a big mess. The sales reps dont even know the criteria and the details of the program and present it as an incentive to get sales. Staff is rude and do not even reply to emails, phone calls are never answered. They made me lose all respect for this brand.
-
December 2021 by Christina
We got a 2019 Audi, it wasn't a 2021. Navigation was old'ish, I found google maps was better for me to use. Pretty easy pick up n drop off BUT add on an additional $50 plus tips for your rides to and from MIA, $25 each way using uber of lyft because they won't drop off the car at the airport nor pick you up, you have to get your own way, so just a nice heads up in caculating your total cost of renting from here.
